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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that unexpected subscription fees and recurring charges were applied to their accounts. Many users stated that they only intended to pay a tiny initial fee for a one-time lookup, but instead found themselves trapped in expensive monthly plans. Some reviewers were not happy because the website completely failed to locate their lost phones or provide any functional tools. People also noted that attempting to contact customer support or trying to unsubscribe through the platform was entirely unsuccessful. Consequently, multiple individuals chose to update their payment methods to manage their subscriptions.

What people talk about most

Payment

Customers had experiences with payment, consistently reporting unexpected monthly subscription charges.... See more

Subscription

Consumers find subscription to be a frustrating experience marked by unexpected recurring monthly charges.... See more

Website

Users describe negative interactions with website, frequently reporting unexpected charges. Consumers state... See more

Service

Reviewers highlight negative aspects of service, consistently reporting frustration that the platform failed... See more

Price

Clients share negative opinions on price, reporting frustration over unexpected and recurring charges.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lost phone location service, found by googling "find my phone". After agreeing to a charge for the service it never found the phone or did anything at all.. then my cc was charged $9 something and th... See more

Rated 1 out of 5 stars

Location-tool.com is a scam, it actually doesn't do anything. I entered the phone number including the country code of my lost/stolen phone, the location tool didn't find anything, it actually shows a... See more

Rated 1 out of 5 stars

Please avoid this company it's a complete scam service. I'd rate it zero starts if possible. Tried using the service to locate a phone 29 Nov 2025 (and like every other review it didn't work). In... See more

Rated 1 out of 5 stars

Disgusting, avoid this company. I wanted to find my phone via this website, but it didn't help me out at all. Since then, they have taken out 3 payments from my bank account unconsentually. £39.95 on... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

74 reviews

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1-star

No history of asking for reviews

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1.2

All reviews

(74)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No service but got charged

I got nothing from your company..You first took a payment of R12.50 and few days later you another payment of R290.00...I would kindly ask you to refund my money please..you didn't provide me with a service and what did uou charge me for!!!basically you stole money from my account.

23 August 2025
Unprompted review
Rated 1 out of 5 stars

i wished to use them just one time

i wished to use loca-tool.com just one time, for a nominal fee to help me locate my phone, but I am now being charged every month €39.95 for a service I do not use and I cannot see any option to cancel this payment.
It is nearest thing to a scam. Thankfully my bank are looking into it.

24 July 2025
Unprompted review
Show reviews in all languages. (74 reviews)

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