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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were let down by their experience overall. Consumers frequently complained that unexpected subscription fees and recurring charges were applied to their accounts. Many users stated that they only intended to pay a tiny initial fee for a one-time lookup, but instead found themselves trapped in expensive monthly plans. Some reviewers were not happy because the website completely failed to locate their lost phones or provide any functional tools. People also noted that attempting to contact customer support or trying to unsubscribe through the platform was entirely unsuccessful. Consequently, multiple individuals chose to update their payment methods to manage their subscriptions.

What people talk about most

Payment

Customers had experiences with payment, consistently reporting unexpected monthly subscription charges.... See more

Subscription

Consumers find subscription to be a frustrating experience marked by unexpected recurring monthly charges.... See more

Website

Users describe negative interactions with website, frequently reporting unexpected charges. Consumers state... See more

Service

Reviewers highlight negative aspects of service, consistently reporting frustration that the platform failed... See more

Price

Clients share negative opinions on price, reporting frustration over unexpected and recurring charges.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Lost phone location service, found by googling "find my phone". After agreeing to a charge for the service it never found the phone or did anything at all.. then my cc was charged $9 something and th... See more

Rated 1 out of 5 stars

Location-tool.com is a scam, it actually doesn't do anything. I entered the phone number including the country code of my lost/stolen phone, the location tool didn't find anything, it actually shows a... See more

Rated 1 out of 5 stars

Please avoid this company it's a complete scam service. I'd rate it zero starts if possible. Tried using the service to locate a phone 29 Nov 2025 (and like every other review it didn't work). In... See more

Rated 1 out of 5 stars

Disgusting, avoid this company. I wanted to find my phone via this website, but it didn't help me out at all. Since then, they have taken out 3 payments from my bank account unconsentually. £39.95 on... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.2

All reviews

(74)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

BEWARE OF SUBSCRIPTION

Used Loca Tool to try and find phone. 24 hours later company took £39 from account. No details on page saying it was a free trial or about subscription. Not happy. If you paid using Apple Pay, Loca Tool sends “account set up “ info to the Apple email address. I got a copy to my main email’s junk folder. That email will give your username and a password. You then use that to log in to site and should be able to cancel subscription. I have had an email confirming cancellation so fingers crossed.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers…

Not sure how I got into a subscription with these scammers who have now requested nearly £40 from my account. Keep well clear

1 November 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been charged 3 x £39.95

I’ve been charged 3 x £39.95. Used the service once to try to find a lost phone which didn’t even work. When I try to cancel the subscription I’m told there is no account in my name.
Total scam. Avoid avoid avoid

20 October 2025
Unprompted review
Rated 1 out of 5 stars

were looking for the location of one…

We were looking for the location of one of our phones and tried this site which gave us absolutely no result however each time we click trying to get some some of result they charged us 97c which wefind out later happened 4 times and then 2 days later they charged us $65 god only knows why so i have to warn you that this company is a total rippoff scam

5 October 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

As others have said, they take money for a subscription you don't give permission for or authorize. Do not use them.

24 September 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, keep trying to take money from my account. Changed cards 3 times and do not understand how they still have my details

21 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Lost phone location service, found by googling "find my phone". After agreeing to a charge for the service it never found the phone or did anything at all.. then my cc was charged $9 something and then $7 something and then $49 recurring charges every month. Called the business and a recording says they are not yet able to take phone calls! Emailed with no reply and after I also got Discover card involved they finally replied and cancelled my subscription but did not refund my $65 bucks! It's a lying cheating scammer company.

2 August 2025
Unprompted review
Rated 1 out of 5 stars

TOTAL RIPOFF

I never would pay that sort of money for this type of app. I paid 48p and now they have taken.nearly £40. Total scam. Bastards

26 August 2025
Unprompted review

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