Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more
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Review summary
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Reviews shaping this summary
we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more
Company replied
They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for s... See more
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more
Company replied
Company details
Written by the company
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Contact info
202 Ashby Road, LE11 5AA, Loughborough, United Kingdom
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Viewing with Josh!
We had Josh showing us our contracted house for 2026/27 and he was brilliant! Very kind and apologetic for the fact the rooms were locked and we were unable to do a full viewing. He was helpful and kind regarding the situation and lovely company overall! Would love to have a viewing with him again.
24 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Mai,
We appreciate you sharing this! It’s great to hear Josh remained helpful and accommodating despite the viewing limitations, we’ll make sure he sees this.
Many thanks,
loc8me Team🍊
Had a great viewing
Had a great viewing , with useful information on the area and logistics from Harry
21 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Lucas,
Thanks for your review! We’re glad to hear Harry provided useful insights and made your viewing a great experience.
Many thanks,
loc8me Team🍊
Reply from loc8me.co.uk
Hi George,
Thanks for your feedback! We’re glad to hear you had a great experience, we’ll be sure to pass this on to the team.
Many thanks,
loc8me Team🍊
Me and my friends were showed around a…
Me and my friends were showed around a house by Halle who was very helpful and made sure we got a good feel for the whole space, unfortunately wasn’t the house we ended up going for but she was very helpful and made it a great experience!
6 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Lilly,
We really appreciate you sharing this! Great to hear Halle made the viewing worthwhile and helped you get a real feel for the property, even if it wasn’t the one in the end.
Many thanks,
loc8me Team🍊
Halle was absolutely brilliant and…
Halle was absolutely brilliant and answered all our questions perfectly!! Provided us great insight into the property and couldn’t recommend her more!
6 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Ella,
Thank you for such a positive review! We’re so pleased Halle could answer all your questions and provide valuable insight, we’ll make sure she sees this.
Many thanks,
loc8me Team🍊
Halle-Rose Dawson was our house tourer…
Halle-Rose Dawson was our house tourer and was very clear and helpful with all of our questions
6 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Imogen,
Thanks for your kind words! We’re glad Halle was clear, helpful, and made sure you felt informed throughout your viewing.
Many thanks,
loc8me Team🍊
very good
Halle was great - looked at 2 houses - very informative
Clear
20 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Lily,
Thank you for your feedback! We’re really glad to hear Halle provided clear and informative viewings, we’ll be sure to pass this on to her.
Many thanks,
loc8me Team🍊
Josh has been absolutely amazing
Josh has been absolutely amazing! The viewing was honest and very informative. He is very respectful of us and the previous tenants. He explained in detail and with clarity regarding the housing and the houses itself is very beautiful.
19 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Freya,
We really appreciate you sharing this! It’s great to hear Josh delivered such a detailed and respectful viewing experience, we’ll make sure he sees your kind words.
Many thanks,
loc8me Team🍊
Josh was amazing!
Josh was amazing!! Really informative, so incredibly friendly, really good experience!
19 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bethany,
Thanks for the great review! We’re pleased to hear Josh made the experience both informative and enjoyable, we’ll pass this on to him.
Many thanks,
loc8me Team🍊
Super friendly agent Josh
Josh was friendly, knowledgeable and great fun as he took us around to view properties.
He was easy to talk to and created a lovely vibe.
18 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Sam,
Thank you for your kind feedback! It’s great to hear Josh created such a positive and relaxed viewing experience, we’ll be sure to share this with him.
Many thanks,
loc8me Team🍊
Josh was the best
Josh was a really helpful show around, really accommodating and answered any questions we had, would recommend him and loc8me!!
18 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for the great feedback! We’re really pleased to hear Josh made such a positive impact and supported you throughout your viewing, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Marcus has made my experience as a…
Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day if he can. For example, with the cash back that was owed to me And my tenant ONLY MARCUS decided to take initiative and make sure we received our money unlike Stuart which is the only reason why this review is 4 stars !
18 November 2025
Unprompted review
Reply from loc8me.co.uk
HI Lamar,
Thank you for taking the time to leave this review. We’re glad Marcus was able to make your experience smoother and provide support when it was needed, we’ll be sure to pass this feedback on.
Many thanks,
loc8me Team🍊
Had great viewing experience with…Christian from Loc8me
Had great viewing experience with Christian, who showed me round multiple flats! He managed to make a normally boring experience really fun, had a great time whilst also looking at some good prospective flats. Even with the rain and carnival traffic slowing us down, Christian made sure he was informative and friendly at the same time.
15 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Maisie,
We really appreciate you sharing this! It’s great to hear Christian made the experience enjoyable while still keeping things informative, even in tricky conditions.
Many thanks,
loc8me Team🍊
Reply from loc8me.co.uk
Hi Ja Mike,
Thanks for your review! We’re glad Izzy helped make your stay feel smooth and easy, we’ll be sure to share this with her.
Many thanks,
loc8me Team🍊
Josh was great the tour was good and he…
Josh was great the tour was good and he was very funny 10/10 would recommend him specifically as your viewing agent
12 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Dasha,
Thank you for your kind words! We’re pleased to hear Josh made your viewing enjoyable and memorable, we’ll make sure he sees this feedback.
Many thanks,
loc8me Team🍊
Very bad service so far and terrible…
Very bad service so far and terrible experience , if you dont tell them what to do they won’t do it, you literally have to point out the obvious to them, so annoying, make sure to explore otger options while searching with them , do not rely on them
11 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Tracy,
We’re sorry to hear about your experience and understand how frustrating this must have been. This isn’t the standard of service we aim to provide, and we take your feedback seriously.
We’d really like the opportunity to look into this further and understand what’s gone wrong, so please contact us directly and we’ll do our best to resolve this for you.
Many thanks,
loc8me Team
Very helpful and friendly
Very helpful and friendly, gave us yours and answered our questions about deposits/parking clearly
10 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Nathan,
Thank you for your feedback! We’re glad to hear everything was clearly explained and that you had a helpful, friendly experience throughout.
Many thanks,
loc8me Team🍊
Reply from loc8me.co.uk
Hi Scott,
We appreciate your kind words! It’s great to hear Peter delivered such a well-organised and thoughtful service, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Lawrence was a fantastic guide
Lawrence was a fantastic guide, told us all details about the property viewing, would absolutely recommend
5 November 2025
Unprompted review
Even 5 stars are less for #Marcus
Even 5 stars are less for #Marcus
I’ve had rented a house from Loc8me last year and due to some unexpected issues I couldn’t pay the rent on time . #Marcus the account manager is such a humble best professional person I’ve ever known. He helped me by making my payments arrangements easier which has helped a lot in dealing with the arrears . He never been rude unlike previous account manager Manjit Sahota . I always felt like I’ve known Marcus for ages while dealing with him although I don’t and have never seen him in person and but this is the name I’ll never forget . Thanks again #Marcus . Keep up the good job .
29 October 2025
Unprompted review
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