Marcus has made my experience as a first year uni student much easier than it was seeming to be. Any issue that I needed addressing Marcus is ready to chase up and solve the issue at hand on the day... See more
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Review summary
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we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... See more
Company replied
They are really helpful in the Newcastle/Duhram branch! Kay in particular wa so helpful and happy to answer and help with any questions or problems I’ve had. Would totally recommend using them for s... See more
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his op... See more
Company replied
Company details
Written by the company
We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.
Contact info
202 Ashby Road, LE11 5AA, Loughborough, United Kingdom
- hello@loc8me.co.uk
- loc8me.co.uk
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben was so kind when answering our…
Ben was so kind when answering our questions and concerns. Made us feel very comfortable when looking around houses for the first time whilst allowing us to properly assess the properties. Gave his opinions when we were asked and allowed us to find our dream student house.
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Maddie,
We really appreciate you taking the time to share this! It’s great to hear Ben made you feel comfortable and supported, especially during your first house search , we’ll pass this on to him.
Many thanks,
loc8me Team🍊
Halle was so informative and helpful…
Halle was so informative and helpful with showing us around all the properties. Thank you
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Julianna,
Thanks for the lovely review! We’re so glad Halle was able to guide you through the viewings and provide helpful information along the way.
Many thanks,
loc8me Team🍊
Halle was incredibly friendly
Halle was a really informative and friendly guide around each house.
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Aimee,
Thank you for your feedback! We’re so pleased to hear Halle made your experience friendly and informative throughout, we’ll be sure to share this with her.
Many thanks,
loc8me Team🍊
Hally was really good at telling us all about the pricing and location of the houses
Hally was really good at telling us all the information about the housing and was helping us in making are decision.
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Sian,
We appreciate you taking the time to leave this review! It’s great to hear Halle helped you understand key details like pricing and location, making your decision easier.
Many thanks,
loc8me Team🍊
Halle was very informative about all…
Halle was very informative about all the houses and gave us some good local knowledge.
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Monty,
Thanks for the kind words! We’re glad Halle could provide helpful insights and local knowledge during your viewings, we’ll pass this on to her.
Many thanks,
loc8me Team🍊
Really good service
We had a lady called Halle, she was really lovely and was a really good help in finding out what we actually wanted from our properties, as well as showing us around the ones we were viewing.
27 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Ellen,
Thank you for sharing your experience! It’s great to hear Halle supported you in finding what you were really looking for while guiding you through the viewings.
Many thanks,
loc8me Team🍊
Scam and neglect
Really wish I could give a negative star review, but this is as low as I can go. I have waited almost 2 months since leaving for my deposit to be sorted out, and I have not heard a response in 2 weeks regarding this despite continued attempts to get in contact. And they try to scam you out of part of your deposit under the guise of a mattress cleaning fee, because "oh students will never fight back on it", even though the mattress didn't need cleaning (their own words from their own reports). It is extremely predatory and abusive. While letting, our "emergency" problems (such as having a broken fire escape door) were left unattended for months. I do not recommend this experience to anybody, and I would always say to stay very very far away from Loc8Me.
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Bernardo,
We’re very concerned to read your review and take these concerns seriously. The delays and issues you’ve described are not acceptable, and we understand your frustration. We would like to investigate this fully, so please reach out to us directly with your details so we can review the situation and work towards a resolution.
Many thanks,
loc8me Team
My viewing experience was amazing
My viewing experience was amazing! Ben was absolutely incredible, he answered all of our questions to the point where I couldn’t think of any more!
21 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for the great feedback! We’re really pleased to hear Ben made such a strong impression and kept everything clear and informative throughout your viewing.
Many thanks,
loc8me Team🍊
We had a great viewing experience with Ben
We had a great viewing experience with Ben, he answered all of our questions and made the experience really fun and enjoyable. He seemed like a genuinely nice guy and the process of viewing was so quick and simple, Thank you.
25 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Edward,
We appreciate you sharing this! It’s great to hear Ben made the experience enjoyable and straightforward while answering all your questions.
Many thanks,
loc8me Team🍊
Loc8me viewings with Harry
Had a great set of viewings with Harry. He was very helpful and answered any questions I had. The houses shown were all good and we’ve decided to move forwards with one for the next year
19 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi James,
Thanks for your review! We’re glad Harry was able to support you through your viewings and help you find a property you’re happy to move forward with.
Many thanks,
loc8me Team🍊
Thank you Josh!
We were shown round 3 houses in an hour and had all of our questions answered by Josh. Josh was very accommodating and helpful and made sure we found the house best suited to us. Thank you Josh!
26 November 2025
Unprompted review
Reply from loc8me.co.uk
HI Rowan,
Thank you for your kind words! We’re pleased to hear Josh made the most of your time and helped you find the right property, we’ll be sure to pass this on.
Many thanks,
loc8me Team🍊
Harry made my day
Harry made my day, give him a promotion he deserves it great bloke 👍
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Dam,
Thank you for your feedback! We’re really pleased to hear Harry made such a positive impact on your experience, we’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
Massive shoutout to Harry
Massive shoutout to Harry, showed us around 4 places this morning, lovely fella
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Theo,
We appreciate you sharing this! It’s great to hear Harry made the most of your time and provided a helpful and enjoyable viewing experience.
Many thanks,
loc8me Team🍊
Josh was incredibly helpful
Josh was incredibly helpful and really easy to ask questions to!
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Adele,
Thanks for your kind words! We’re glad Josh was approachable and made it easy for you to ask questions throughout your viewing.
Many thanks,
loc8me Team🍊
we viewed three houses with Loc8me and…
we viewed three houses with Loc8me and our agent was Josh, he was extremely helpful and friendly, he answered all our questions and helped us find our home!
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Milli,
Thank you for the great feedback! We’re so pleased to hear Josh supported you through your viewings and helped you find the right home.
Many thanks,
loc8me Team🍊
Josh was very hepful
Josh was an excellent and kind chatty person who made it feel easy and calm whilst looking around. He was very patient as well with other people when they were rude.
26 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi there,
Thank you for your feedback! We’re really pleased to hear Josh made the experience feel relaxed and comfortable, we’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
Ben Was Great!
Ben was super helpful! He was very friendly and incredibly informative, answered all my questions and really made me feel welcome. He’s made this a very good experience for me ❤️
25 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Efe,
We appreciate your kind words! It’s great to hear Ben made you feel welcome and provided such a helpful and informative experience.
Many thanks,
loc8me Team🍊
Efficient Tour
Seen quickly, toured informatively by Josh, no issues encountered and any questions I had were answered swiftly.
24 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Finley,
Thanks for your review! We’re glad to hear your viewing was efficient and that everything was clearly explained throughout.
Many thanks,
loc8me Team🍊
Viewing with Josh
Josh gave us a very positive experience when viewing our property. Whilst some of the rooms couldn’t be accessed he ensured that we got the most out of our experience and was more than happy to answer any questions that we had.
24 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Rosie,
Thank you for sharing your experience! We’re pleased to hear Josh made sure you got the most out of your viewing and was happy to answer all your questions.
Many thanks,
loc8me Team🍊
Viewing with Josh
We had Josh show us round our house for next year and he was so lovely. There were some issues getting in some of the rooms because the current tenants locked them but he was so apologetic and lovely. He also was really helpful with questions we had and helping try to solve some paperwork issues.
24 November 2025
Unprompted review
Reply from loc8me.co.uk
Hi Millie,
Thank you for your feedback! We’re really pleased to hear Josh made the experience positive, even with limited access, we’ll be sure to pass this on to him.
Many thanks,
loc8me Team🍊
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