We drove over from Liverpool especially to see the shop and test out the sofas to see how comfortable they were. The staff were so helpful regarding information, knowledge of all the various ranges,... See more
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Sad state of affairs. I handed over £4700 for a sofa and 2 chairs 5 months ago, and still have nothing to show for it. In my case, they somehow “forgot” to process my order. Word advice to anyone... See more
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After visiting the Wilmslow Shack several times I was ready to place my order. The sales assistant was very helpful in guiding me to the most appropriate fabric to suit my lifestyle. Thank you for gre... See more
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The help and guidance from staff and the fact that nothing was too much trouble helped me to choose the right furniture for my kitchen diner. With so many fabrics and colours it was great to bounce of... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Wilmslow
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Macclesfield Road 1, SK9 1BZ, Wilmslow, England, United Kingdom
- 02031418300
4.6
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful sofas and just such a nice…
Beautiful sofas and just such a nice shopping experience. Staff are lovely and it’s just a lovely shop.
11 January 2026
Reply from Loaf - Wilmslow
Hi Fran,
Thank you for your kind words.
We’re so pleased to hear that you enjoyed the shopping experience and found the sofas beautiful. It’s wonderful to know our team and the store made such a positive impression—we hope to welcome you back again soon.
Kind Regards,
Paris
Personal service with sales person…
Personal service with sales person listening and then giving options to consider
10 January 2026
Reply from Loaf - Wilmslow
Hi Edmund,
Thank you for your feedback.
We’re pleased to hear that you received such personal service, with the salesperson taking the time to listen and offer thoughtful options to consider. We’re glad you enjoyed the experience and hope you’re delighted with your choice.
Kind Regards,
Paris
Enjoyed browsing around the store in…
Enjoyed browsing around the store in Wilmslow deciding which floor lamp we preferred. Helpful staff
9 January 2026
Reply from Loaf - Wilmslow
Hi Elliott,
Thank you for your review.
It’s great to hear you enjoyed browsing in our Wilmslow store and that the team were helpful while you chose your floor lamp.
Warm regards,
Cynthia
Great staff member at Wilmslow store
Chloe, in the Wilmslow store, was knowledgeable, helpful & made our visit a v positive experience .
Also loved the free tea cakes, showroom layout and general ambience.
10 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Estelle,
Thank you for your review.
We’re delighted Chloe made your visit to Wilmslow such a positive experience and that you enjoyed the showroom and teacakes too.
Warm regards,
Cynthia
Purchase of settees/foot stool
Pleasant, friendly staff, and a clean tidy environment. Very helpful and not too pushy staff!
6 January 2026
Reply from Loaf - Wilmslow
Hi Pamela,
Thank you for your lovely review!
I’m so glad you had a positive experience with our friendly team in our Shack and found the environment clean and inviting. We always strive to be helpful while allowing our customers to feel comfortable and relaxed, so your comments are greatly appreciated.
We hope to see you again very soon!
Warm regards,
Manny.
Friendly and helpful staff instore…
Friendly and helpful staff instore (wilmslow). Lots of lovely furniture to look at.
8 January 2026
Reply from Loaf - Wilmslow
Hi Josh,
Thank you so much for your lovely feedback!
It’s amazing to hear that you found our Wilmslow store staff friendly and helpful. Our team takes great pride in making every visit enjoyable and ensuring our customers feel supported while browsing. It’s also wonderful to hear you enjoyed exploring our range of furniture,we always aim to offer pieces that inspire and suit a variety of styles.
We can’t wait to welcome you back for another visit soon!
Kind regards,
Manny.
Very friendly
Very friendly, efficient and helpful staff. I always enjoy shopping at loaf.
6 January 2026
Reply from Loaf - Wilmslow
Hi Joy,
Thank you very much for taking the time to leave such a lovely review.
I’m glad to hear that you find our team friendly, efficient, and helpful and providing a welcoming and enjoyable shopping experience is always our priority. Your kind words mean a great deal to us and we’re so pleased that you continue to enjoy shopping at Loaf.
We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Manny.
Great service, gorgeous furniture
Helpful, friendly and patient. We visited the store numerous times with our two dachsunds as we couldn’t decide on a colour, very friendly and helpful on every visit and our dogs were always made welcome. This is our second Loaf sofa, we’ve looked around but couldn’t find anything that comes close to their quality and style.
7 January 2026
Reply from Loaf - Wilmslow
Hi Friend of Ted,
Thank you so much for your lovely review.
I’m really pleased we could help and it was a pleasure welcoming you (and your two dachshunds!) into our Shack each time. Choosing the right colour is a big decision, so we’re glad we could support you along the way. It means a lot to hear this is your second Loaf sofa and that our quality and style stood out after you’d looked around.
I hope you enjoy your new sofa for many years to come.
Kind regards,
Manny.
All the staff both in store and online…
All the staff both in store and online were fantastic
5 January 2026
Reply from Loaf - Wilmslow
Hi Joanna,
Thank you very much for your kind feedback.
We’re delighted to hear that you found both our in-store and online teams to be fantastic. We always strive to provide a consistently high level of service, so it’s wonderful to know this was reflected in your experience.
Your comments will be shared with the team, and they’ll be greatly appreciated.
Thank you again for choosing us. Please don’t hesitate to get in touch if we can help with anything else.
Kind regards,
Paris
Second visit to the Wilmslow showroom…
Second visit to the Wilmslow showroom and both experiences were wonderful. The first time we purchased a sofa and everything went very smoothly. This time, Ben helped us with cushions — he was incredibly helpful and very professional. We would definitely recommend Loaf!
5 January 2026
Unprompted review
Reply from Loaf - Wilmslow
Hi Summer,
Thank you so much for taking the time to share this lovely feedback.
I’m delighted to hear that both of your visits to our Wilmslow Shack were such positive experiences. It’s great to know everything went smoothly with your sofa purchase and I’ll be sure to pass on your kind words to Ben, he’ll be thrilled to hear them.
Thank you for recommending Loaf and we look forward to welcoming you back again soon!
Kind regards,
Manny.
Lovely store
Lovely store, lovely people!
We went in on a busy Saturday and had a brilliant experience with Kane. We ended up buying two sofas and two love seats with guidance from Kane on fabrics and pillows as I was unsure what would look good together but knew I wanted a mix.
I would highly recommend loaf to friends and family!
3 January 2026
Reply from Loaf - Wilmslow
Hi Rachel,
Thank you so much for the lovely review!
I’m so thrilled to hear you had such a great experience, even on a busy Saturday. Kane will be delighted to know his guidance on fabrics and pillows helped bring your vision together. Mixing pieces can be tricky, so it’s wonderful to hear you felt supported throughout.
We hope you love your new sofas and love seats for many years to come and we truly appreciate the recommendation to friends and family. Enjoy your new space!
Kind regards,
Manny.
Very professional
Very professional, knowledgeable, informative staff. Good quality furniture presented well in a showroom lit with lots of natural light. Good parking facilities. Staff present and available at many levels but did not feel they were pushy. Great experience. Dog feiendly 😀
29 December 2025
Reply from Loaf - Wilmslow
Hi Karen,
Thank you for your lovely review.
We’re so pleased you enjoyed the relaxed, professional atmosphere and found the team helpful without being pushy. It’s great to hear you appreciated the showroom, facilities and the dog-friendly environment
We hope to welcome you and your dog again soon.
Warm regards,
Cynthia
Outstanding experience
Thank you very much to the Loaf team at Wilmslow. A particular thanks to Kane - his professional advice, friendliness and patience with us was outstanding. Especially as we visited quite a few times (with a two year old that the team kept entertained) while we were still deciding on colours/ size etc. We bought the large right hand smithy corner sofa in the end, but never felt any pressure to purchase.
The sofas are great quality and it’s great to actually be able to try out so many options in the show room.
Thanks again all!
20 December 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Grace,
Thank you so much for such a lovely review and for taking the time to share your experience at our Wilmslow showroom. We’re delighted to hear how supportive and welcoming the team were, and we’ll be sure to pass your special thanks on to Kane, he’ll be thrilled to hear this.
It’s great to know you felt comfortable visiting a few times, never pressured, and that even your little one was well looked after while you decided. The large right-hand Smithy corner sofa is a fantastic choice, and we’re so pleased you enjoyed being able to try out so many options in the showroom.
Thanks again for your kind words, we hope you enjoy your new sofa for many years to come.
Kind Regards,
Paris
Staff were so helpful- such a pleasant…
Staff were so helpful- such a pleasant shopping experience.
27 December 2025
Reply from Loaf - Wilmslow
Hi Adele,
Thank you for your review.
We’re so pleased to hear you had such a pleasant shopping experience and that the team were so helpful.
Warm regards,
Cynthia
Choi has helped us twice now
Choi has helped us twice now - she is very knowledgeable and very kind - lovely - will be back at Wilmslow- Dan ? Also very knowledgeable
27 December 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi,
Thank you for your lovely feedback! We’re so pleased to hear Choi has helped you on more than one occasion and that you found her so knowledgeable and kind. It’s great to hear Dan was also very knowledgeable. We’ll be sure to pass this on to the team at Wilmslow, and we look forward to welcoming you back again soon.
Warmest Regards,
Paris
The store staff were all very helpful…
The store staff were all very helpful and knowledgeable. We had an enjoyable experience sofa shopping in the shack.
29 December 2025
Reply from Loaf - Wilmslow
Hi,
Thank you for your kind words! We’re delighted to hear the team were helpful and knowledgeable, and that you enjoyed your sofa-shopping experience in the Shack. We hope you love your new sofa just as much!
Warmest Regards,
Paris
Excellent experience
Have bought with loaf before, not from the wilmslow store. Benjamin was helpful and very knowledgeable, he was more than happy to rearrange items in order to find the right combination. Excellent
29 December 2025
Reply from Loaf - Wilmslow
Hi Rachel,
Thank you for your lovely feedback. We’re so glad to hear Benjamin was helpful and knowledgeable, and that he took the time to rearrange items to find the perfect combination for you. We’ll be sure to pass this on to him. Thanks again for choosing Loaf!
Warmest Regards,
Paris
Excellent customer service and a top…
Excellent customer service and a top attentive shopping experience. The free water is really cool
28 December 2025
Reply from Loaf - Wilmslow
Hi Mr Earl,
Thank you for taking the time to leave us a review,
We're delighted that you had such a positive experience shopping with us. We completely understand that these decisions can take some time, so I'm glad to hear a little hydration helped!
We look forward to welcoming you back to our showroom again soon.
Warmest regards,
Ellie
Fabulous customer service
Fabulous customer service . We were helped by a lovely lady called Choi who made the process really easy and pleasant.
28 December 2025
Unprompted review
Reply from Loaf - Wilmslow
Hi Johanna,
Thank you for your review.
We’re so pleased to hear you had such a fabulous experience and that Choi made the process easy and enjoyable for you. We’ll be sure to pass on your lovely feedback to her.
Warm regards,
Cynthia
Reply from Loaf - Wilmslow
Hi Bev,
Thank you for your feedback! We’re glad to hear you found our service helpful and informative.
Please let us know if there is anything else we can assist with.
Warmest Regards,
Paris
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