The showroom team was absolutely amazing but the delivery and the product knocked the shine a little. The chest of drawers is being replaced. No problem. The process just takes a little time. The bed... See more
Company replied
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See what reviewers are saying
Great website - really clear to look at the different options visually and wonderful to have all colours and materials for all sofas. We ordered online but we did go to a store to sit on the sofas whi... See more
Company replied
Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the... See more
Company replied
This would have been a five star for Josh, Brand Ambassador, as he saved the day. It also would have been a five star for Solihull Loaf location, as they provide the best shopping experience... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Solihull
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Mill Lane 59-65, B91 3AT, Solihull, England, United Kingdom
- 02031418300
4.8
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Really lovely and positive shopping experience
Enormously helpful staff - very friendly. I wanted a large rug, and it was good to see so many on display. I found what I wanted quite quickly, in the right colour.
I went away to think about it over coffee (excellent advice from a member of your staff), and came back ready to purchase.
28 June 2026
Reply from Loaf - Solihull
Hello Jem,
Thank you for the review.
We are glad you had a good experience in our shack and hope to see you again soon.
Thank you,
Love my new sofa
Love my new sofa - great service from the Solihull store. Fantastic as always.
22 June 2026
Reply from Loaf - Solihull
Hi Kate,
Thank you for your review.
We are delighted to hear that you love your new sofa and that the team at our Solihull Shack provided great service throughout your experience.
We really appreciate your continued support and kind feedback.
Warm regards
Cynthia
Pleasant shopping eperience
Shop well laid out with a great range of stock on show, Staff were friendly and helpful without ever being overbearing. In all the trip to the showroom was a valuable and pleasant experience.
7 June 2026
Reply from Loaf - Solihull
Hi Jon,
Thank you for your lovely review.
We are delighted to hear you enjoyed your visit to the showroom and found the team friendly, helpful, and knowledgeable without being overbearing. It’s wonderful to know the experience felt worthwhile and enjoyable throughout.
Warm regards
Cynthia
Had a really lovely afternoon shop
Had a really lovely afternoon shop at Loaf, all very chilled and the kids were happy. All very friendly, and the sofas and stuff is lush too
6 June 2026
Reply from Loaf - Solihull
Hi Nicholas,
Thank you for your review.
We’re delighted to hear you and your family had such a lovely and relaxed experience in store. It’s wonderful to know everyone felt welcome and enjoyed exploring the showroom.
Warm regards
Cynthia
Extremely helpful staff
Extremely helpful staff. They were happy to move mattresses onto different bedframes for me to test. Nice well kept showroom.
16 May 2026
Unprompted review
Reply from Loaf - Solihull
Hi Arah,
Thank you for your wonderful review.
We’re delighted to hear the team were so helpful during your visit and happy to assist you in finding the right mattress and bedframe combination to try out. It’s also lovely to know you enjoyed the showroom experience.
We really appreciate your kind feedback and thank you for choosing Loaf.
Warm regards
Cynthia
Lovely atmosphere in the shop
Lovely atmosphere in the shop, loved the layout. Store assistant was friendly and made the process very easy .
13 May 2026
Reply from Loaf - Solihull
Hi,
Thank you for the 5 star review!
We are glad your visit to the Shack was friendly and easy going.
Thank you,
Sav.
Loaf - Solihull
Friendly and helpful assistance - without being pushy. Nice furniture to suit most tastes.
5 May 2026
Reply from Loaf - Solihull
Hi there,
Thank you for your review.
We’re so pleased to hear you enjoyed the friendly and helpful service in our Solihull showroom and appreciated the relaxed approach from the team.
Warm regards
Cynthia
Ordered my sofa on 2 January 2026
Ordered my sofa on 2 January 2026, arrives next week, I hope. Not great service - just have fingers crossed it’s perfect when it arrives!
5 months wait!
2 March 2026
Reply from Loaf - Solihull
Hi Miss Lyn,
Thank you for your review.
I’m very sorry for the long wait and understand how frustrating this must have been for you. We sincerely apologise for the delays with your order and truly appreciate your patience whilst waiting for your sofa to arrive.
Warm regards
Cynthia
reliable service and quality product
3 May 2026
Reply from Loaf - Solihull
Hello,
Thank you for the review!
I am so glad you were happy with the service provided.
Thank you,
Fraser
Excellent service
Excellent service! Warm welcome to store but just gave us space to explore whilst being ready for anything we needed!
3 May 2026
Unprompted review
Reply from Loaf - Solihull
Hello Gillian,
Thank you for the review!
Happy to hear you had excellent service from us.
Thank you,
Sav.
Peter at your Solihull shack was super…
Peter at your Solihull shack was super helpful. Thank you!
29 April 2026
Reply from Loaf - Solihull
Hello Kate,
Thank you for the review.
I am glad that Peter was helpful, he will be thrilled with this review!
Thank you,
Sav.
Reply from Loaf - Solihull
Hello Martyn.
Thank you for the 5 star Review!
We are happy to hear you had a good experience in the Shack.
We hope to see you again soon.
Thank you,
Sav.
Highly professional friendly and…
Highly professional friendly and personalised customer service , Peter went over and above to ensure we had the product we wanted
25 April 2026
Reply from Loaf - Solihull
Hello Catherine,
Thank you for the review.
Pete will be thrilled to hear this review!
So glad you had a good experience with us.
Thank you,
Sav.
Visit to Solihull Loaf
Staff were very helpful & knowledgeable
Gave us lots of info and options with no pressure
19 April 2026
Reply from Loaf - Solihull
Hello Tracy,
Thank you for the review!
Happy to hear we provided good customer service. We will pass on your kind words to the Solihull Shack.
Thank you,
Sav.
Great service and Pete at the Solihull…
Great service and Pete at the Solihull store was really helpful and professional, can’t wait for our new sofa to arrive :)
18 April 2026
Excellent customer service in Solihull
I would like to thank the manager of the Solihull branch for his excellent customer service. I have visited the store to purchase a sofa and accessories a couple of times now and I cannot tell you how helpful and welcoming all staff are, but particulary the manager, Peter (I think it was Peter - forgive me if I have the name wrong!). He is super knowledgeable and goes the extra mile to ensure that customers feel valued. If Loaf give out staff awards, this guy deserves to be top of the list!
8 April 2026
Unprompted review
Reply from Loaf - Solihull
Hello Lisa,
Thank you for the 5 star review!
I am glad your visit to the Shack went well. Pete will be thrilled!
Thank you,
Sav.
Excellent support from staff on site…
Excellent support from staff on site and real knowledge of products and how different fabric choices affects the final look
9 April 2026
Reply from Loaf - Solihull
Hi Gordon S,
Thank you for your review.
We’re so pleased to hear our team provided excellent support and shared their knowledge to help you choose the right fabric and finish.
Warm regards,
Cynthia
Reply from Loaf - Solihull
Hello Lawrence,
Thank you for the 5 star review!
I am glad you had a good experience with us!
Thank you,
Sav.
Brilliant service
Brilliant service! The customer team came back the next day in answer to my stock query regarding mattresses in their Solihull Shack. Then, when I visited the shack, the staff were amazing - welcoming, knowledgeable and very helpful. Such a great experience - this brand really knows how to look after its customers, and the product is great quality.
2 April 2026
Reply from Loaf - Solihull
Hi Amanda,
Thank you so much for your wonderful review - we’re delighted to hear you had such a great experience with us.
It’s fantastic to know our team were able to help both before your visit and in the Solihull Shack, and that you felt so well looked after.
We’re also really pleased you’re happy with the quality of your purchase.
- Jack
Great range
Great range, colour options store lay out and ability to use large fabric samples, easy home order options
9 April 2026
Reply from Loaf - Solihull
Hi Carl,
Thank you for your review.
We’re so pleased to hear you enjoyed the range of options, store layout, and the ability to use large fabric samples as well as finding the home ordering process easy. That’s exactly what we aim for!
Warm regards
Cynthia
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