The showroom team was absolutely amazing but the delivery and the product knocked the shine a little. The chest of drawers is being replaced. No problem. The process just takes a little time. The bed... See more
Company replied
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See what reviewers are saying
Great website - really clear to look at the different options visually and wonderful to have all colours and materials for all sofas. We ordered online but we did go to a store to sit on the sofas whi... See more
Company replied
Made very welcome but had to leave and return later to allow the store team time to apply a £100 voucher given to us by Loaf some months ago because of delivery issues with an earlier order. Also, the... See more
Company replied
This would have been a five star for Josh, Brand Ambassador, as he saved the day. It also would have been a five star for Solihull Loaf location, as they provide the best shopping experience... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Solihull
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Mill Lane 59-65, B91 3AT, Solihull, England, United Kingdom
- 02031418300
4.8
Excellent
158 reviews
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This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Excptioanlly good care by assistant
5 September 2026
Reply from Loaf - Solihull
Hello,
Thank you so much for taking the time to leave a review. We're really glad to hear that you felt well looked after by our team. Providing that sort of care is what we aim for with every customer, so it's wonderful that we've got it right for you.
If there's anything else we can help you with in the future, please do get in touch. We'd love to hear from you.
Best wishes,
Fraser
We popped in to the Solihull Loaf on…
We popped in to the Solihull Loaf on Sunday and Jack was amazing, he is super helpful and so knowledgeable
We felt very welcomed and would highly recommend a visit.
6 September 2026
Unprompted review
Reply from Loaf - Solihull
Good morning, thank you for the review, we really appreciate the feedback, Jack will be happy to hear this. Warm regards Julie
Fantastic experience.
Great website - really clear to look at the different options visually and wonderful to have all colours and materials for all sofas. We ordered online but we did go to a store to sit on the sofas which was essential for us. The store was incredibly good! They had all the samples, you could sit on all the sofas, it was dog friendly and they gave us treats (and our dog). The staff were helpful but also left us in peace. Highly recommended. The sofas were just much better than all the others we've tried (and we've sat on many!)
23 August 2026
Reply from Loaf - Solihull
Thank you for the kind review. It is so good to hear you found the web site helpful and easy to use, but it is useful to try everything out in the Shack too. I am glad you and the pooch had some treats. I really hope you enjoy the sofa when it arrives. Kind regards, Julie
Reply from Loaf - Solihull
Thank you for taking the time to leave such a positive review about your experience with us at Loaf. We are delighted to hear that you found our staff to be helpful, informative.
If you have any further questions or need assistance with anything else, please do not hesitate to reach out. We are here to help.
Best regards,
The Loaf Team
I wish every store experience was like this!
Customer service in store was impeccable - staff are incredibly knowledgeable of the products and made us feel so comfortable and welcome in store. I felt no obligation to purchase but found inspired with the help of the sales team to envision my dream sofa and footstool in my home. Measured, colour-matched to my space, and confident in what I was buying I was excited to make my purchases, thanks to the team at Solihull! A wonderful experience!! My tiny GSD also relished in the fusses from the team - thank you!
28 August 2026
Reply from Loaf - Solihull
Thank you so much for your wonderful review! We're thrilled to hear that your experience in our Solihull Shack was so positive. It's fantastic to know that our team made you feel comfortable and welcome while helping you envision your dream sofa and footstool. We take great pride in our knowledgeable staff, and it's lovely to hear that they inspired you and assisted you in making confident choices for your home.
If you have any further questions or need assistance as you move forward with your purchases, please don't hesitate to reach out. We're here to help!
Relaxed Chilled Shop
Shop in Solihull great lovely atmosphere and great ideas and styles on show, staff are all very helpful and good knowledge of the products .
28 August 2026
Reply from Loaf - Solihull
Thank you for your wonderful review! We're delighted to hear that you enjoyed your visit to our Solihull shop. We're pleased to hear that our staff were helpful and knowledgeable about our products.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We're here to help!
Reply from Loaf - Solihull
Thank you so much for taking the time to leave this lovely review. We're delighted that our Solihull Shack team made such a positive impression and that you found them attentive and helpful. Your feedback means the world to us, and we really appreciate it. We hope you're enjoying your furniture and please do get in touch if there's anything else we can help with.
Execellant !!
6 August 2026
Reply from Loaf - Solihull
Thank you! I'm glad to hear your experince was so good. Warm regards Julie
Reply from Loaf - Solihull
Hello Robert,
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that you're happy with the service you received.
Your feedback really does mean a lot to us, and it's brilliant to know that we've given you a great experience from start to finish.
If there's anything else we can help you with, please don't hesitate to get in touch.
Warm regards,
Fraser
Solihull store staff so friendly and…
Solihull store staff so friendly and helpful - especially Pete.
12 August 2026
Reply from Loaf - Solihull
Thank you for the review, as its my local Shack too I agree!! Best regards Julie
An enjoyable experience purchasing our…
An enjoyable experience purchasing our sofa bed. The team were very professional and friendly. A lovely showroom.....with some sweet treats too! 😃
14 August 2026
Reply from Loaf - Solihull
Thank you for the 5 review. It is good to hear you had such a positive experience in the Shack.... Enjoy the sofa bed when it arrives. Warm regards, Julie
Lady I spoke to was very welcoming as…
Lady I spoke to was very welcoming as was the guy I spoke to a few days before- explained everything in detail.
13 August 2026
Reply from Loaf - Solihull
Good morning, I am glad to hear you found everyone you have spoken to so far, helpful and knowledgeable.Best regards Julie
Reply from Loaf - Solihull
Hello, thank you for the kind comments, I'm glad to hear you had a good experience while in the shacks. Warm regards Julie
Great advice from Maja & Adele in…
Great advice from Maja & Adele in Solihull on choosing our new loaf sofa. Great suggestions on colour coordinations and practical use.
25 July 2026
Reply from Loaf - Solihull
That such good feedback for our Solihull Shack, they will be so happy to hear this. Best regards Julie
Would use again
Easy to order. Delivery was on time. I
Ordered a lamp the packaging was very good insuring there would be no breakages. Very please with the whole experience
11 July 2026
Reply from Loaf - Solihull
Good morning, thank you for the 5 review, we really do appreciate the positive feedback. Enjoy your lamp. Best regards Julie
The people in Solihull store were…
The people in Solihull store were wonderful. The long standing problem was eventually sorted because they listened and understood. Thank you.
8 July 2026
Reply from Loaf - Solihull
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that the issue you experienced was resolved and that our team at the Solihull shack was able to assist you effectively. Your feedback means a lot to us, and I will be sure to share your kind words with the team. If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
Julie
The best buying experience I’ve had…
Store in Solihull could not have been better. Best buying experience I have had. Perfect balance of leaving us alone, but offering help and useful advice when needed. The team were so friendly. Will highly recommend.
10 July 2026
Reply from Loaf - Solihull
Hi Martin, this is my local shack so I know the team will be thrilled to hear this. Thank you for 5 stars, it means the world to us. regards Julie
Reply from Loaf - Solihull
Hello John,
I am glad to hear the team could help!
Thank you,
Fraser
Stress free and friendly
I appreciated the warm welcome and the time given to helping me make a decision about my purchase. A stress free friendly experience. Thank you
1 July 2026
Reply from Loaf - Solihull
Thank you Ann, the Solihull shack will be so happy to hear about your positive experience with them. Kind regards Julie
Reply from Loaf - Solihull
Good morning, thank you for the 5* review, we are glad to hear you enjoyed the Web experience, best regards Julie
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