Great customer service from JonJo at the Redbrick Mills load showroom. Friendly and knowledgeable advice helped us make decisions on our purchase. Thanks again
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Perusing your store is a treat. Super helpful (and not too overpowering, sales assistants), really engaging, interested and knowledgeable/helpful. Offered refreshments whilst I looked in store which w... See more
Uzma was super helpful when choosing our new sofa and chair - we can’t wait for it to arrive soon!
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
107 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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5 stars for the Batley store!
Visited the Batley store recently looking for a sofa for my new home. The staff were very welcoming and the store was very clean and tidy with a nice atmosphere.
I spoke to Imy who was very friendly and knowledgeable about the products. Nothing was too much trouble and he really went above and beyond to help me find the perfect sofa for me and my family. Can't wait to order once my new property is ready!
25 October 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Charlotte,
Thank you so much for your lovely review!
I'm delighted to hear that you enjoyed your visit to our Batley Shack and that Imy was able to help you find the perfect sofa. I’ll be sure to pass your kind words on to him.
Congratulations on your new home, we can’t wait to welcome you back when you’re ready to place your order!
Warm regards,
Manny.
We visited the Redbrick store in Leeds-…
We visited the Redbrick store in Leeds- the whole experience was so seamless.
Joshua was able to help us with the right fabric for where we wanted the sofa. He was so knowledgeable and a real pleasure to deal with.
27 October 2025
Unprompted review
Reply from Loaf - Redbrick
Hi S-Reid,
Thank you so much for taking the time to share your experience with us!
Amazing to hear that your visit to our Redbrick Shack in Leeds was so seamless from start to finish. Choosing the right fabric can make such a difference and it’s wonderful to know that Joshua was able to guide you through the options and help you find exactly what you were looking for. His product knowledge and friendly approach are something I’m really proud of and I’lll be sure to pass on your kind words to him.
We hope you absolutely love your new sofa and look forward to welcoming you back again soon!
Kind regards,
Manny.
Extremely helpful Joshua really…
Extremely helpful Joshua really excelled and was very knowledgeable about perspective and placement
25 October 2025
Reply from Loaf - Redbrick
Hi Samantha,
Thank you for your review
We’re so pleased to hear that Joshua was so helpful and knowledgeable he’ll be thrilled to know his support made such a difference.
Warm regards,
Cynthia
I went to the store twice to look at…a sofa and armchair
I went to the store twice to look at sofas and on both occasions it was a good experience , the staff were very polite and helpfull in answering the questions I had , on the second occasion I visited to buy a sofa IMY helped me choose the right one and his knowledge was very helpfull for me to make my decision
25 October 2025
Reply from Loaf - Redbrick
Hi Paul,
Thanks so much for your lovely review
We're so pleased to hear you had such a positive experience in store and that Imy was able to help you find the perfect sofa. We’ll be sure to pass on your kind words to the team.
Warm regards
Cynthia
We went to the Batley store and the…
We went to the Batley store and the staff there were so helpful and knowledgeable especially Emma and ?Alicia. My husband and I spent a long time in the store looking. The staff were really attentive and asked whether we had any questions. I really liked one of the sofas which I ended up buying but wanted the legs to be darker. The staff were able to give me a spare set of legs when I made the order which I will paint.
25 October 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Teresa,
Thank you so much for your wonderful review!
We’re thrilled to hear you had such a great experience at our Leeds store. Emma and Alicia will be delighted to know their knowledge and attentiveness helped make your visit so enjoyable. We hope your enjoy your new Loaf piece
Warm regards,
Cynthia
Reply from Loaf - Redbrick
Hi Sharon,
Thanks so much for your lovely review! We’re so glad our team could help and we’re always thrilled to welcome furry friends in store too.
All the Best,
Paris
We had a great experience at Redbrick
We had a great experience at Redbrick - Joshua was very helpful, knowledgeable and went the extra mile to make our choice easier. He is an asset to the Loaf team.
20 October 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Lisa,
Thank you so much for your lovely review
We’re delighted to hear you had such a great experience at our Redbrick store. Joshua will be so pleased to know his help made your decision easier, your feedback will surely be passed on to him
Warm regards,
Cynthia
The great Bake Off!
We visited your Edinburgh store in September and were very impressed with your range. We made the trip down from Cumbria to your Redbrick (Leeds) showroom at the weekend and were made to feel most welcome by your staff. The products, showroom and overall experience was so easy. All the staff we dealt with at each of the store were fantastic and big thanks to Imy at Leeds who was super helpful.
18 October 2025
Reply from Loaf - Redbrick
Hi Tim,
Thank you so much for your review
We’re thrilled to hear you enjoyed visiting both our Edinburgh and Redbrick showrooms.
It’s lovely to know that the team especially Imy helped make your experience such a positive one. We’ll be sure to pass on your kind words
Warm regards,
Cynthia
Went to the shop and ordered a bed and mattress.
Went to the shop and ordered a bed and mattress.
Got a call back later that day to so the order will be cancelled due to the fabric being discontinued and they had not updated their site.
19 October 2025
Reply from Loaf - Redbrick
Hi Steve,
Thank you for taking the time to leave is a review,
We're sorry to hear that you had call advising your order will be cancelled, I can confirm that your order is not being cancelled and is currently in production with our supplier.
We've sent you an email confirming this,. if you could reply back to the email we'e sent with more information regarding the call, we can look into it further for you.
Warm regards
Cynthia
Ben at Redbrick mill was so…
Ben at Redbrick mill was so knowledgeable and friendly. He made the whole process as easy as possible.
Thanks Ben - we did change colour in the end!
19 October 2025
Reply from Loaf - Redbrick
Hi Thompson,
Thank you so much for your lovely review
We’re delighted to hear Ben made everything so easy for you he’ll be thrilled to know that you found the perfect colour in the end,
We'll be sure to pass on feedback to Ben.
Warm regards,
Cynthia
Beautiful showroom
Beautiful showroom with lots of furniture on display do very easy to choose my new sofa style and fabric, staff were all helpful, professional and friendly especially Uzma, can’t wait for my new sofa to arrive
16 October 2025
Reply from Loaf - Redbrick
Hi Sue,
Thank you so much for your review.
We’re thrilled to hear you enjoyed your time in store and that the beautiful atmosphere and sofa display made it easy to make your perfect choice.
It’s wonderful to know that Uzma was friendly and very helpful, I'll be sure to pass on the lovely feedback to the team.
Warm regards,
Cynthia
My order was supposed to arrive 6 days…
My order was supposed to arrive 6 days ago and I have contacted yourselves twice but the customer service assistant could hardly understand me and i could hardly understand her- foreign accent. I was assured it would then arrive today but has not so I called again and have been told someone will look into what’s happening with my oder. Your after sales service is terrible. Wouldn’t want to use you again
6 October 2025
Reply from Loaf - Redbrick
Hi Vicky,
Thanks for your feedback. We appreciate it is frustrating to chase for answers, I’m so sorry we’ve let you down here.
We recently carried out an important system upgrade. While the changeover itself was successful, it has created some disruption for a small number of orders and we are working hard to clear the backlog.
I am personally looking into your case to make sure it gets sorted quickly from here. I will contact you directly.
Kind regards,
Manny.
Very friendly and knowledgeable people…
Very friendly and knowledgeable people in the showroom . No pressure. helpful and showed us round the place.
11 October 2025
Reply from Loaf - Redbrick
Hi Steven,
Thank you for taking the time to share your experience with us!
Amazing to hear that you found our team both friendly and knowledgeable. Creating a welcoming, no pressure environment is something we really value.
I’m also glad you felt supported and well guided while exploring the showroom.I believe it's important to give our visitors the space and information they need to make the best decisions for themselves.
Kind regards,
Manny.
Very relaxed sales environment and no…
Very relaxed sales environment and no pressure to buy.
11 October 2025
Reply from Loaf - Redbrick
Hi Philip,
Thank you so much for your lovely review
We’re so pleased to hear you had a relax environment shopping from us at the shack, we always lover to ensure you feel welcomed at all time.
Warm regards,
Cynthia
Top experience
Top experience, Said was the assistant who helped out enormously even moving items around the showroom to put a room together.
Would highly recommend.
11 October 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Jonathan,
Thank you for taking the time to share your experience!
I'm thrilled to hear that Said was able to help you and that you enjoyed your visit. We can’t wait to welcome you back for more amazing moments!
Best wishes
Jasmin
The choice and range of seats and colors
4 October 2025
Reply from Loaf - Redbrick
Hi Jennifer,
Thank you for shopping with Loaf and for taking the time to leave us such a thoughtful review!
I’m so pleased to hear that you found the range of seats and colour options a great choice to choose from.. We put a lot of effort into curating a wide selection to accommodate different styles, spaces, and preferences. Whether you're looking for something bold and modern or more classic and understated. It’s great to know the variety resonated with you.
Hope to hear from you soon!
Warm regards,
Manny.
Reply from Loaf - Redbrick
Hi Peter,
Thank you for shopping with Loaf!
I’m so thrilled to hear that your experience at Shack was such a positive one and I’m
delighted to know that her knowledge, patience, and support made such a difference in helping you choose the perfect pieces.
Hope to hear from you soon!
Kind regards,
Manny.
Thanks Josh!
Josh was super friendly and extremely helpful when we were making our minds up on fabric and style, offering his own personal insight and experience.
4 October 2025
Reply from Loaf - Redbrick
Dear Laura,
Thank you for shopping with Loaf!
I'm thrilled to hear that Josh was able to guide you through the fabric and style choices with his insight and experience. Providing a smooth and supportive service is exactly what we aim for as a premium brand.Thank you for your lovely feedback!
I’ll be sure to pass along your feedback, it means a lot and hope to hear from you soon.
Thanks,
Manny.
Reply from Loaf - Redbrick
Hi Mary,
Thank you for takin the time to leave us a review,
We are delighted to hear that you had seamless experience using our website. It's great to know your online experience worked smoothly for you.
Keep Loafing on
Warm regards
Cynthia
We still haven’t received our order…
We still haven’t received our order which was placed in store in 14th September 2025. It is now three weeks on and we have had no further communication from Loaf.
14 September 2025
Reply from Loaf - Redbrick
Hi Beverley
Thanks for your review. I'm sorry you've not yet received your order.
One of our team will be in touch tomorrow morning to get this resolved for you.
Kind regards
Jasmin
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