Great customer service from JonJo at the Redbrick Mills load showroom. Friendly and knowledgeable advice helped us make decisions on our purchase. Thanks again
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Perusing your store is a treat. Super helpful (and not too overpowering, sales assistants), really engaging, interested and knowledgeable/helpful. Offered refreshments whilst I looked in store which w... See more
Uzma was super helpful when choosing our new sofa and chair - we can’t wait for it to arrive soon!
The service was excellent from the moment we arrived. No one was pushy or demanding, we were allowed to wonder quietly and when we did require help, we were supported by the loveliest person, Becs. Be... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
About Loaf - Redbrick
Written by the company
Welcome to our Laid-Back World!
We make ridiculously comfy sofas and beds and lovely laid-back homewares to help people lead happier, more relaxed lives. We're champions of comfort and craftsmanship and use old-school know-how to make our wares. In fact, all our sofas and upholstered beds are made right here in Blighty. We've got a choice of over 150 kicked back colours across nine feel-good fabrics. You can help yourself to free swatches on our website. Don't forget to swing by one of our slowrooms to rest-test our range or give our team of Loafers a call, we're always happy to help.
NEW ARRIVALS SWATCHES SLOWROOMSLoaf
Written by the company
Contact info
Redbrick 218 Bradford Road, WF17 6JF, Batley, England, United Kingdom
- 02031418300
4.7
Excellent
107 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from Loaf - Redbrick
Hi Michelle,
Thank you for your lovely feedback. We’re really pleased to hear that our team were able to offer helpful advice, we’ll be sure to share your kind words with them. We hope to see you again soon!
Kind Regards,
Paris
Rapid delivery following my order and a…
Rapid delivery following my order and a beautiful cushion when it arrived.
8 January 2026
Reply from Loaf - Redbrick
Hi E P
Thank you for your review.
We’re so pleased to hear your delivery was quick and that you love your new cushion.
Warm regards,
Cynthia
Very pleasant and helpful staff at the…
Very pleasant and helpful staff at the Redbrick shack. Answered lots of questions about the furniture and the fabrics available. They gave relevant advice after listening to what I was after.
I like the availability of fabric samples. I never felt rushed or pressured to make a purchase then and there.
11 January 2026
Reply from Loaf - Redbrick
Hi Joanne,
Thank you for your lovely feedback.
We’re so pleased to hear that the team at our Redbrick Shack were pleasant, helpful, and took the time to answer your questions and really listen to what you were looking for. It’s great to know you appreciated the fabric samples and felt comfortable exploring your options without any pressure. We hope to welcome you back again soon.
Kind Regards,
Paris
No pushy sales, helpful, knowledgeable staff.
We were given plenty of time to make a decision. The staff member was knowledgeable and very helpful.
4 January 2026
Unprompted review
Reply from Loaf - Redbrick
Hi Tamara,
Thank you for sharing your experience!
I’m delighted to hear that you felt you had ample time to make your decision and that our Shack member was both knowledgeable and helpful. We strive to provide clear guidance and support every step of the way, so it’s wonderful to know that this made your experience smooth and stress free.
Warm regards,
Manny.
Our 4th purchase from Loaf
Our 4th purchase from Loaf. Good quality and fairly priced sofas and armchairs. A great selection of fabrics in particular, including stain resistant ones, important if you have a young family and your furniture is subject to a tough life! The staff at the Loaf store at Red Brick Mill were super friendly and helpful. Not at all pushy but they gave us useful advice that led us to change what we’d planned to purchase, and they gave us advance notice that a sale was coming so we saved 15% on the price of the item. Our only minor gripe is that delivery is not included in the purchase price.
29 December 2025
Reply from Loaf - Redbrick
Hi Chris,
Thank you for such a lovely review
We’re delighted you value the quality, fabric choices and the friendly advice from the Red Brick Mill team. We appreciate your feedback about delivery too, and we’re glad the sale timing helped save you a little extra.
Thank you for for choosing Loaf for your fourth purchase.
Warm regards,
Cynthia
Very clear pricing and staff that were…
Very clear pricing and staff that were very helpful and not putting you under pressure allowing you to make an informed decision isiom
29 December 2025
Reply from Loaf - Redbrick
Hi Wayne,
Thank you for your feedback! We’re really glad to hear you found our pricing clear and our team helpful without any pressure. We always want our customers to feel comfortable and confident when making their decision. Thanks again for choosing us.
Warmest Regards.
Paris
So glad we visited the shack in Batley
We visited the shack near Leeds - staff were really helpful. Seeing the sofas in the space helped us to realise we could fit in a larger sofa than we had first thought (and that better suited our needs). The large colour swatches made choosing the colour easy. Definitely worth the visit.
28 December 2025
Reply from Loaf - Redbrick
Hi Ms Keen,
Thank you for taking the time to share your feedback.
We're really pleased to hear that you had such a positive experience visiting our lovely Leeds Shack. Being able to see and feel our fabrics in person and test out a few different sofa styles really does make such a difference, so it's great to hear this helped you choose your perfect Loaf pieces.
Thanks again for shopping with us, and we hope to welcome you back to our Shack again soon!
Warmest regards,
Ellie
Visit a store to get the best experience.
I cannot for the life of me remember the name of the gentleman who helped us at the Redbrick store but he processed our order so hopefully Loaf find him and say thank you! For the customer looking at loaf, they were excellent with service, finding what we wanted, testing it with bed spreads / blankets / cushions… you name it, nothing was too much and advice and guidance was welcome and excellent so thank you.
28 December 2025
Reply from Loaf - Redbrick
Hi Josh,
Thanks for taking the time to share your experience at our Redbrick Shack - it looks like it was our lovely Imran who processed your order so I will be sure to pass along your kind words and thanks to him!
I'm pleased to hear that your shopping experience was so enjoyable and I'm glad that you found everything you wanted there. We look forward to welcoming you back again soon.
Warmest regards,
Ellie
I’m obsessed with this store
I’m obsessed with this store. The quality is amazing, the stores are so warm and inviting (and very cool at the same time) and staff so friendly. I just can’t get enough!
20 December 2025
Reply from Loaf - Redbrick
Hi Andrea,
Thank you for your review,
We’re absolutely delighted to hear how much you love Loaf! It’s wonderful to know the quality, atmosphere of our stores and our friendly teams have made such a great impression. Your kind words really mean a lot to us.
Warm regards,
Cynthia
Cushions
love my cushions very good quality and a speedy delivery will be ordering some more thank you Loaf
18 December 2025
Reply from Loaf - Redbrick
Hi Renata,
Thank you so much for your kind words!
We’re thrilled to hear that you love your cushions and that they arrived quickly. It’s wonderful to know you’re happy with the quality, and we can’t wait to help you choose some more for your home.
Thank you again for your support and for taking the time to share your experience.
Kind regards,
Paris
excellent service
18 December 2025
Reply from Loaf - Redbrick
Hi Mr Baron,
Thank you for your feedback! We’re thrilled to hear that you received excellent service. It’s wonderful to know that our team was able to make your experience smooth and enjoyable. We really appreciate you taking the time to share your thoughts!
Warmest Regards,
Paris
Great showroom advisors
Great showroom advisors. So relaxed. No hard sell buy genuinely knowledgable about the products and informative.
Good communication on run up delivery.
Product. Good quality and as promised.
19 December 2025
Reply from Loaf - Redbrick
Hi Caroline,
Thank you for your wonderful feedback! We’re delighted to hear that our showroom advisors were relaxed, knowledgeable, and informative, and that you appreciated the no-pressure approach. It’s also great to know that communication ahead of delivery met your expectations and that the product quality was exactly as promised.
We really appreciate you taking the time to share your experience, thank you for choosing us!
Warmest Regards,
Paris
The BEST customer service I’ve ever received!
From the minute I walked in to Loaf in Batley I was really surprised by the level of customer service I received. We were greeted by the entire staff but not in an overbearing way. There were free tunnex tea cakes and a table filled with breakfast treats for free. Including orange juice and prosecco! I had a few questions and spoke to a lady called Becks, who was absolutely fantastic. Asked me all the right questions and gave me the information I needed. I took an hour or so to absorb and reflect before I went ahead with the purchase but honestly had it not been for the customer service Becks gave me I don’t think I’d of bought the sofa or came back in. They also gifted me with a little mug after I bought my chosen sofa. I also never leave reviews but really felt I needed to shout about the first class service we got! I will recommend you to everyone!
13 December 2025
Reply from Loaf - Redbrick
Hi Olivia,
Thank you so much for this wonderful review.
We’re thrilled you had such a great experience, and Becks will be delighted to hear your kind words. We really appreciate the recommendation and look forward to welcoming you back again soon!
Warmest Regards,
Paris
Amazing place to shop for high quality…
Amazing place to shop for high quality furniture and fabrics, good service, top quality
13 December 2025
Reply from Loaf - Redbrick
Hi David,
Thank you for your lovely feedback!
We’re so glad you enjoyed the quality of our furniture and fabrics, and that the service met your expectations. We really appreciate your support.
Kind Regards,
Paris
A very pleasant experience
The whole experience was very pleasant, not pressurised but relaxed, chatty and informative. I made a purchase and then was given colour advice for potential future purchases which I asked for.
10 November 2025
Reply from Loaf - Redbrick
Hi Fiona,
Thank you so much for sharing your experience. We’re delighted to hear that you found the visit relaxed, friendly and informative. It’s wonderful that you were able to make a purchase and get helpful colour advice for future plans too. We really appreciate your feedback!
Kind Regards,
Paris
The sales process fine and staff on…
The sales process fine and staff on site lovely but everything after terrible and still no wardrobe
13 November 2025
Reply from Loaf - Redbrick
Hi Wendy,
Thank you for your review,
We’re really sorry to hear about the delay and the frustration this has caused, especially after a smooth experience in store. This definitely isn’t the service we aim to provide.
We've now reached out to you directly to help get this resolved as quickly as possible.
Warm regards,
Cynthia
Lovely helpful staff
2 November 2025
Reply from Loaf - Redbrick
Hi Alexis,
Thank you so much for your kind words!
I’m delighted to hear that our team made a positive impression. I truly believe that friendly, helpful service makes all the difference and it’s wonderful to know that came across during your visit.
We hope to welcome you back again soon!
Kind regards
Manny.
]
The store is lovely and well set out…
The store is lovely and well set out with great range of options.
Staff are attentive and knowledgeable without being overbearing.
Purchase was quick and easy.
31 October 2025
Reply from Loaf - Redbrick
Hi Joanne,
Thanks so much for your lovely feedback! We’re thrilled to hear you enjoyed your visit and that our team struck the right balance between being helpful and giving you space to browse. We’re so glad the purchase process was nice and easy too. Hope you love your new piece!
Kind Regards,
Paris
Fantastic service
Fantastic service, great friendly knowledgeable staff. Made my clients experience that little bit more special.
Thank you
21 October 2025
Reply from Loaf - Redbrick
Hi There,
Thank you so much for your lovely feedback! We’re delighted to hear our team helped make your client’s experience extra special.
Kind Regards,
Paris
Sumptuous sofas!
We spent a long time deliberating over which sofa to choose, the shop had a lovely relaxed vibe and we did not feel like we were pressured into purchasing. Joshua and the team were very helpful and knowledgeable when discussing fabric and sofa types so we are really happy with our final decision!
1 November 2025
Unprompted review
Reply from Loaf - Redbrick
Hi Debbie,
Thank you so much for your lovely review!
I’m delighted to hear that you enjoyed your experience in the shop and felt comfortable taking the time to find the perfect sofa. Joshua and the team will be thrilled to know their advice and support helped you make the right choice.
I hope you love your new sofa for many years to come!
Warm regards,
Manny.
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