Load Straps & Slings Ltd Reviews 74

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Just fitted them today, they are not used as conventional lorry straps, they are holding my shed down to stop it from blowing away on the east coast. Great quality

Rated 5 out of 5 stars

The quality and design of these low straps is brilliant, they are very strong, well designed lovely bright colours in good material, the customer service is absolutely impeccable because when my origi... See more

Company replied

Rated 5 out of 5 stars

These are absolutely brilliant, I have bought cheap ones from other companies and they have been rubbish, you get what you pay for. I will always buy more from you from now on. Packed very very well a... See more

Company replied

Rated 5 out of 5 stars

I've bought from this company twice. They have a great variety of strap ends to suit my needs and enough colours to choose from, to ensure mine are easily identified, or for strap limits to be colour... See more

Company replied

Company details

  1. Equipment Supplier
  2. Building Materials Supplier
  3. Construction Equipment Supplier
  4. Industrial Equipment Supplier
  5. Machinery Parts Manufacturer
  6. Material Handling Equipment Supplier

Written by the company

Load Straps & Slings are a UK-based company specialising in the manufacturing and supply of various material handling and load binding products including lifting slings, ratchet straps, heavy duty chain slings, swivel hooks, shackles, eye bolts and much more. The chances are that if you are in the market for load lifting, binding or security systems, then we have the ideal products for you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great customer service

Great customer service when I made a query about an order placed, I thought I had made a mistake. Nothing was a hassle.

Items arrived quickly well packaged and exactly what was ordered.

18 August 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Scott,

Thank you very much for your 5 star review!

We are happy to hear that you received great customer service and had a successful experience. We look forward to seeing you shop with us again soon.

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Customer service was excellent great…

Customer service was excellent great advise on the phone

2 August 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Jamie,

Thank you for your 5 star review. We are really happy to hear that you are satisfied with our customer service and had a great experience with us!

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, Jessica was incredible and really helped me with what i needed. thank you so much!

23 July 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Emily,

Thank you for a 5 star review! We will pass on your kind words to Jessica, and we hope to see you shop with us again soon!

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Excellent product

Excellent product
Full communication.

12 July 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Peter,

Thank you for your 5 star review! We are happy to hear about your smooth and successful experience with us, and we hope to see you shop with us again soon.

Sales Team
Load Straps & Slings

Rated 1 out of 5 stars

Beware!!… Low quality products delivered!

Ordered a Toe Jack from this Shambles of a company. Seemed a fair price for what looked like a good quality product. Upon arrival I opened the box and the Jack was not the one that was advertised on the website. In fact it was a significantly lower quality than the one advertised. I immediately took photos and contacted the seller and expressed my dissatisfaction with the quality of the product I had received. I resealed the box in the original packaging ready to return it. They initially advised I would have to return the item at my own cost and that they would also charge me a 15% handling fee! Almost £60! I argued with them that they had missold me the item as it was a complete different one and they eventually agreed to collect the item and refund me the full amount. Upon receipt of the item they said they had quality checked the item and told me they won’t refund me as it was used. The item was never even removed from the box!! I am now in a dispute with them as I now have no Toe Jack and am £400 out of pocket! Personally I would steer well clear of this company as they are scam artists! **Update** in reply to this companies response, The Jack was never used by me. The box was opened, the Jack which was sent was a significantly lower quality than the one advertised and the box original packaging was resealed and that’s it. I suspect that the Jack was damaged by the sellers courier OR they have intentionally damaged the Jack to make it look used so a refund didn’t have to be issued! 3.7 stars out of 8 reviews is pretty poor, I only wish I had checked here before purchasing from this company!

28 June 2024
Unprompted review
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Spencer,

Thank you for taking the time to leave a review.

When you placed your order, you evidently did not review the specification sheet on the product page, as you would have seen the specification and images of the Toe Jack were the same as what you received.

As you have mentioned we offered you a full refund, and we paid for collection of the product. Upon inspection of the product by our Quality Assessment Surveyor, it was deemed that the product had been used. In comparison to the photos you sent our sales team when you received the product to when it was returned, the product looked entirely different, as the jack had clearly been used. As per our Terms and Conditions, used products are not eligible for a refund.

We are more than happy to return the product to you, free of charge.

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Amazing customer care

Amazing customer care. I changed my order about 5 times and they still got it right! Recommend highly!

2 July 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Carma,

Thank you for a great 5 star review! We are very proud of our team and the service we provide.

We look forward to seeing you shop with us again soon!

Sales Team
Load Straps & Slings

Rated 3 out of 5 stars

Ratchet strap seadoo rxtx 300rs

I was expecting the Rxtx 300 Rs to be printed on the strap not a little label attached to the end so a bit disappointed maybe I didn’t read it correctly

18 June 2024
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Reply from Load Straps & Slings Ltd

Hi Richard,

Firstly, thank you for your business and for taking the time to review.

The section you input your personalised text is detailed as 'Custom Label Printing'.

We do offer on the strap printing with a minimum order quantity of 1,000m overall. You can find out more information on our personalised webbing section of the website.

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Excellent products

Excellent products. Very high quality. Very fast and well packaged delivery. I would highly recommend Load Straps and Slings Ltd. I will definitely order again as soon as I can. Thanks.

18 May 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Dan,

Thank you for your excellent review! It's lovely to hear that our service and products are 5 star worthy!

We look forward to seeing you shop with us again soon.

Sales Team
Load Straps & Slings

Rated 5 out of 5 stars

Fantastic service once again from Load…

Fantastic service once again from Load Straps. Paid for 3-5 working days and got next day delivery for 150 straps! High quality straps, super quick and efficient.
5 stars!!

14 May 2024
Unprompted review
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Andrew,

Thank you for the 5 star review! We hope to see you shop with us again soon.

Sales Team
Load Straps & Slings

Rated 3 out of 5 stars

Products good. Service … hmmmm

Products good. Service … hmmmm. Sent the wrong colour. Notified me and absolutely no questions asked - replacement immediately. However, I got somebody else’s delivery note. But … products good.

7 May 2024
Load Straps & Slings Ltd logo

Reply from Load Straps & Slings Ltd

Hi Charles,

Thank you for taking the time to leave us a review, we really appreciate it.

We are glad you are happy with the products and apologise for the mix up with the delivery note. We have had a record number of consignments go out over the past two weeks and must have mixed up the paperwork.

Apologies for any inconvenience this caused.

Sales Team
Load Straps & Slings

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