Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Fantastic service
Fantastic service, very clear and efficient information, delivered kindly and with care.
My advisor took their time with the call to make sure I understood all information being given to me and allowed me to ask questions.
5 star service, very greatful.
21 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for your kind review and for sharing your experience. We're delighted to hear your positive comments about our Patient Services team who provided you with all the information needed on how our service works. We're so glad that you found the team helpful and caring and we really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Today I received a phone call from…
Today I received a phone call from Julie who explained everything about my medication, delivery as well as how to store it and how to contact Lloyds Clinical if I needed anything. She was very helpful and polite, a pleasure to speak to.
20 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're so pleased to hear about your positive experience with Julie from our Patient Services team who contacted you to explain how our service works. We're so glad that you felt reassured by the information Julie provided and really appreciate your kind comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Nurse was brilliant and showed me how…
Nurse was brilliant and showed me how to do my injection ustekinumab and that I was able to do my first injection myself and answered all of questions
20 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Maria
Many thanks for taking the time to leave a review. We're delighted to hear your positive comments about our Nursing team who attended a training visit and showed you how to correctly administer your medication. We're so glad to hear that everything went well and that your first injection was a success! We hope you have the confidence to continue self-administering, but should you have any queries, please don't hesitate to get in touch. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Good Experience
Hi, I have found that the telephone staff are always polite and really helpful. Sometimes, when it’s busy, there is a waiting system to be answered, but over overall a good experience. Patient DT
20 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear David
Many thanks for taking the time to leave a review. We really appreciate your positive comments about the service you've received from our dedicated Patient Services team. We're delighted to hear that you find them polite and helpful when dealing with any queries you may have, and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Danielle was very helpful and…
Danielle was very helpful and professional
19 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're so pleased to hear your positive and kind comments about Danielle from our Patient Services team who assisted you. We're really grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
First contact today
First contact today to arrange delivery and visit for first administration of medication and the lady on the phone was absolutely lovely! Very friendly and helpful, hopefully this level of service continues! Thank you 😊
18 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Megan
Thank you so much for taking the time to leave a review. We're delighted to hear your positive and kind comments about Julie from our Patient Services team who contacted you to explain our service and arrange your first medication delivery.
We're so pleased that you found Julie helpful and friendly and we're really grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Thank you Julie for your help…
Thank you Julie for your help yesterday. A great relief to have the letter to enable me to fly with the medication in a cold pack in hand luggage. Also a big thank you to all the staff who have set me up, delivered the medication and shown me how to self inject. Naomi
18 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Naomi
Thank you so much for your kind review. We're thrilled to hear your positive comments about Julie from our Patient Services team, who assisted you in arranging a travel letter.
We're also so pleased to hear your kind comments about our staff from other areas of our business such as our drivers and nursing team, who have also helped ensure you receive an excellent service. We're really grateful to you for taking the time to share your feedback.
We wish you a safe trip and hope you have an enjoyable holiday.
Kind regards
Patient Safety and Complaints Improvement Team
Outstanding
Everything was well explain to me on the telephone by the staff. I was offered my first delivery date. Invited to look after my account on there app. This process was very easy to understand. Happy Bunny.
18 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Graeme
Thank you so much for leaving a review. We're delighted to hear about your positive experience with our Patient Services team who contacted you to explain how our home delivery service works. We're so glad that you found the process easy to understand and that the team has booked your first medication delivery. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
First contact
I was recently prescribed a new medication which required home delivery, as cold chain needs to be maintained. The process was explained fully and with ease, delivery booking completed with no confusion. Process from A to Z explained fully, excellent experience with knowledgable staff.
18 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Damon
Many thanks for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services team who contacted you to explain how our home delivery service works. We're so glad that you found the team informative and helpful and that the delivery of your new medication was booked with ease. We really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
A Special Thank You to Ash Ajmal
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery.
Ash was extremely helpful and went above and beyond to resolve all of my problems. He handled everything with such a kind, gentle and caring manner.
I was initially quite upset when I called, but Ash’s calm and reassuring approach immediately put me at ease.
He dealt with the situation professionally, politely and with genuine care, ensuring that everything was resolved.
I would just like to say a heartfelt thank you to Ash. His kindness and professionalism made a difficult situation so much easier, and I really appreciated his help.
18 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Deborah
Thank you so much for your kind review. We really appreciate your wonderful comments about Ash from our dedicated Patient Services team who was able to help resolve the issues with your medication delivery.
We'd also like to apologise for any distress you may have felt when you first called but we're so pleased that Ash was able to reassure you and actively resolve your queries.
It's so rewarding for our staff to receive recognition for the care, support, and service they provide and we'll make sure your kind comments are passed on.
Thank you once again for sharing your positive experience and for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and patient lady who…
Very helpful and patient lady who explained things thoroughly
17 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Anne
Many thanks for leaving a review. We're delighted to hear about your positive experience with our Patient Services team who explained our service to you. We really appreciate your feedback and kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
Horrendous wait times when phoning
The wait time to speak to an representative is really unacceptable, over 78 minutes since joining queue in sixth place. The queue does not move for ages, so probably only one advisor handling calls. The newly available app has no useful functionality for placing an order for medication, so no other option. It is the same every time I phone!!!
How much is the NHS paying for this service??
Just completed this review whilst waiting after 40 minutes.
Still waiting at position 2 in queue, haven't moved forward in last twenty five minutes!!!
Just moved up to first in line. Can"t understand why so much time appears to be spent with each caller, only want to order my medication!!
Now 25th August, still trying to resolve issue, now out of medication, ringing the Lloyds Clinical number and have been waiting 50 minutes to move from 12 in queue to 6. Now waiting 81 minutes and first in line. I can now order on app, but delivery date offered is 31st August, with only other option to ring the usual number.
17 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sarah
Thank you for your updated review. We can see from our records that an urgent new prescription was received from your hospital yesterday, which we were then able to process on your behalf.
We do however recognise that the delay in receiving a valid prescription caused you frustration in the service that Lloyds Clinical provides to you. Regrettably without the receipt of this valid document, we're unable to arrange a medication delivery.
We’re aware that you’ve since contacted our Patient Services team, ahead of them contacting you directly to book your delivery, and that an urgent medication delivery has now been arranged for 27/08/26.
Kind regards
Patient Safety and Complaints Improvement Team
Dear Sarah
Many thanks for providing additional information to allow us to separately check your account regarding your next medication delivery.
We’re aware that you spoke to our Patient Services team on 17/08/26 who advised you that we’re currently awaiting a new prescription from your hospital. We can confirm that this has been urgently chased again on your behalf and as soon as this is received and processed, our team will contact you to arrange your delivery.
Kind regards
Patient Safety and Complaints Improvement Team
Dear Sarah
Thank you for leaving a review. We’re extremely sorry for the unacceptable and lengthy call wait times you’ve experienced in contacting our Patient Services team.
We understand how frustrating this must have been and recognise that this is not the level of service you should expect from us. We’re currently experiencing a particularly challenging period, but we fully appreciate that this does not lessen the impact on our patients.
Please accept our sincere apologies for any frustration and inconvenience this has caused you. We would like to reassure you that we’re actively working hard to reduce and improve our call waiting times and thank you for your understanding at this time.
Our Patient Services team can also be contacted via email as an alternative option to waiting in our call queue, but we recognise that this contact method is not suitable to all our patients.
We’ve also requested additional information through Trustpilot to allow us to ensure that your medication delivery has been booked successfully.
Once again, we apologise for any frustration that has been caused by our service and we remain committed to making improvements in this area.
Kind regards
Patient Safety and Complaints Improvement Team
Service and staff are kind and helpful
20 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Vicki
Many thanks for taking the time to leave a review. We're delighted to hear your positive comments and really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Horrendous service
We’re do I start , the whole thing is a complete nightmare, created by Lloyds , but nobody seems capable or willing to sort it out, my new Prescription from the Hospital , was due 31 st July , so June I gave them a reminder , received a email , saying I had three deliveries left , one already booked 7/7 ( but unfortunately only sharp box came no injections ) then the next one will be end of July , then one end of August, but received one delivery on the 23 rd July , phoned up to book August delivery, to be told after numerous phone calls, that my prescription had run out on the 31st July so they couldn’t deliver it , the Hospital won’t renew my new prescription yet because I have enough injections left , but I don’t because I can’t get Lloyds to deliver them , I have tried calling the Hospital but can’t find whom i have to talk too, I’m eighty years old , Lloyds have created this error but nobody seems to want or try to sort it out , it is there incompetents all they say is we will email the pharmacy dept , this is not good enough, me as a patient should not be having , to try and sort Lloyds mistakes out , I’m really at my wits end , I’ve been having the injection for seven years delivering by Lloyds, the service has been getting worse, I just don’t know what to .
13 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Madelaine
Thank you for leaving a review. We're extremely sorry to learn of the issues you've experienced with your prescription and arranging the delivery of your medication.
We've requested additional information through Trustpilot to allow us the opportunity to look into this further on your behalf to help resolve this matter for you as soon as possible.
In the meantime, please accept our sincere apologies for any frustration and distress that has been caused by our service.
Kind regards
Patient Safety and Complaints Improvement Team
I’ve forgotten the operative who dealt…
I’ve forgotten the operative who dealt with me . He was the most helpful kindest chap I’ve ever spoken to . He had a lovely chat with me , but was also very very efficient he checked and double checked to make sure all was correct . He honestly was a star hope you can check back from my call 14/8/2026 and tell him he made my day . Kind Regards. Ian Hull
14 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ian
Thank you so much for your lovely feedback and kind review. We're delighted to hear your wonderful comments and can advise that you spoke to Joe from our dedicated Patient Services team, who assisted you.
We've passed on your kind words as it's always encouraging for our staff to know that they have made such a positive difference to a patient's experience.
We really appreciate you taking the time to leave a review and are very grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Terrible .....
I have no idea what has happened to Lloyds Clinical. The actual call handlers are generally fine and helpful but the whole process is appalling. The time it takes to answer a call is unbelievable. If anyone from LC cares to read this review and look at my records they will see what dreadful service I was offered on returning after a break from medication. I was, for a short time, moved to a different medication by the NHS. The drug was dispensed by a different pharmacy who were fantastic. Why can Lloyds Clinical not offer what their competitors are offering?
13 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Sandra
Thank you for taking the time to share your experience. We’re very sorry to learn of the delays you’ve encountered when trying to contact our Patient Services team by phone. This is not the standard of service that we strive to deliver and we recognise the frustration this may have caused you.
Please rest assured that we’re actively working hard to improve our call handling capacity and reduce call waiting times. We would like to apologise for any inconvenience caused as a result of this. We can advise that our Patient Services team can also be contacted via email although we appreciate that this contact method may not be suitable for all our patients.
We’ve also escalated your concerns regarding the level of service you’ve received since returning to Lloyds Clinical, to allow us to look more closely at the delivery issues you’ve faced to try and ensure these are resolved going forward.
Once again, please accept our sincere apologies for any frustration caused. We greatly appreciate your feedback which will help us focus on where improvements are needed most.
Kind regards
Patient Safety and Complaints Improvement Team
Reply from Lloyds Clinical
Dear Patient
Many thanks for your kind review. We're delighted to hear your positive comments about the service you received from our Patient Services team and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
On a phone call to re-book a delivery…
On a phone call to re-book a delivery appointment.
A member of customer service staff was very polite, attentive, helpful and product knowledge, thank you for making my day much easier.
13.08 2026 @ 11:00
13 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for taking the time to leave a review. We're so pleased to hear about your positive experience with our Patient Services team and are very grateful for your kind comments on the customer service you received. We're committed to providing an excellent patient experience and are so glad this was reflected in the call you had with the team.
Kind regards
Patient Safety and Complaints Improvement Team
Lovely lady
Lovely lady, very friendly and a joy to speak with. Explained everything very clearly and was most helpful.
10 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're so pleased to hear about your positive experience with our Patient Services team who took the time to clearly explain our service to you. Ensuring that our patients feel informed and supported is very important to us and it's great to hear that this was reflected in your call. We really appreciate your kind comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Julie called me in the evening at a…
Julie called me in the evening at a convenient time which was excellent . She was very clear with instructions and information very friendly and extremely helpful . Great service .
10 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're delighted to hear your positive and kind comments about Julie from our dedicated Patient Services team who contacted you to explain our service. We strive to provide great customer service and we're so glad that you found Julie helpful and informative. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
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