Lloyds Bank Insurance Reviews 

8,223
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 3,513 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very affordable pricing and find the digital platform extremely intuitive for obtaining quick quotes and managing policies without unnecessary confusion. Consumers also highlight that the support staff are exceptionally helpful, patient, and professional during phone or online interactions, making the entire process extremely smooth. However, some people mentioned that website access can occasionally be challenging and online account management is sometimes difficult to navigate properly. Reviewers also noted that renewal costs can sometimes increase unexpectedly, requiring extra effort to secure a much better rate for their coverage.

What people talk about most

Price

Reviewers mention positive feedback about price, noting that policies are often much cheaper than previous... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the quick and... See more

Service

Users describe positive interactions with service, highlighting that setting up policies is straightforward,... See more

Website

Clients share positive opinions on website, noting that the online platform is very easy to navigate and... See more

Staff

People report positive experiences with staff, highlighting helpful, patient, and professional service across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application for insurance went smoothly, email confirmation, let’s see how it goes! Good price much cheaper than previous company, I know cheaper doesn’t mean worse but as long as my car is legal for... See more

Company replied

Rated 5 out of 5 stars

The whole transaction went very smoothly. The price was easily the best price - it wasn’t cheap but my requirements to have an additional named driver prompted quotes that were just ridiculous. Lloyd’... See more

Company replied

Rated 5 out of 5 stars

It was so easy to start a policy. The online questions were all relevant not like some companies which seem to ask pointless questions. Price was not the cheapest but is good value for the cover provi... See more

Company replied

Rated 5 out of 5 stars

Our ceiling collapsed due to a leak, and caused considerable damage to our property. We have sold our home and we're due to complete imminently. Despite having had contents and buildings insurance for... See more

Company replied



Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Bank
  4. Home Insurance Agency
  5. Life Insurance Agency

About Lloyds Bank Insurance

Written by the company

Our Home, Car, Life Insurance and Critical Illness cover comes with added reassurance.

We're by your side, every step of the way.

🏠 Home Insurance
Protect your home and we’ll take care of you. Get a Home Insurance Quote
🚗 Car Insurance
Get cover you can rely on with Car Insurance. Get a Car Insurance Quote
💚 Life Insurance & Critical Illness Cover
Protect yourself and get peace of mind. Get a Life Insurance Quote

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.7

All reviews

(8,223)

3,386 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great value for money

Great value for money

16 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Collin,

We're so glad to hear you found our offerings to be a great value.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

Was quick ,easy and good Value

Was quick ,easy and good Value

16 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi David,

We're so pleased to hear that you found our service to be quick, easy, and a good value.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi C. Trott,

Thank you for your review and positive feedback. We're glad you found your policy fair and competitively priced

Regards

Liam - Lloyds Pet Insurance

Rated 5 out of 5 stars

Made changes to my home policy through…

Made changes to my home policy through the banking app. So simple.

29 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi,

We're glad to hear that updating your home policy through our banking app was a simple process for you.


Kind Regards,
Juwehriah – Lloyds Bank Insurance

Rated 4 out of 5 stars

Home insurance

Better price than my present company. I was with them for years,No claims, queries or nothing, was put up every year!!

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Raymond,

We're so glad to hear we could offer a better value! We appreciate you choosing us and are happy to have you with our company.


Kind Regards,
Juwehriah – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

GOOD COMPANY

REALLY GOOD PRICE FOR CAR INSURANCE IT WAS EASY TO USE THE WEBSITE AND NOT LOADS OF UNWANTED EMAILS OFFERING OTHER PRODUCTS

28 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Colin,

Thanks for taking the time to leave us a review.

I'm really pleased to see that the website was easy to use and that you liked the price.

Thanks for choosing us!

George
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Great service

Very easy to communicate and very helpful

13 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Lynda,

We love to see feedback like yours - thanks for letting us know.

It's great to hear that we were to communicate with and were very helpful.

Thanks for choosing us!

Liam
Lloyds Pet Insurance

Rated 4 out of 5 stars

Wanted to change home insurance policy…

Wanted to change home insurance policy from Tesco as they put my premium up also had a good prompt service with Lloyds and include emergency cover too.

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Jane,

We're delighted to hear you've had a positive experience with our service and that our emergency cover meets your needs. Thank you for choosing us for your home insurance.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

How helpfull

The people that i spoke to from the beginning until final purchase were so helpful and fully understood all my enquiries.

14 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Ian,

We're so pleased to hear that our team was helpful and understood your needs from start to finish. Thank you for sharing your positive experience with us.

Kind regards,
Tracy – Lloyds Bank Home Insurance.

Rated 5 out of 5 stars

The service

The service, simple enough to use and understand. Most of all the reasonable cost. All good, thank you.

27 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Sevalingam,

We're delighted to hear that you found our service simple to use and understand, and especially that you appreciated the reasonable cost. Thank you for your positive feedback!

Kind regards,
Tracy – Lloyds Bank Insurance.

Rated 1 out of 5 stars

Van insurance

Van insurance, I was on holiday and I went around the corner at hit some breeze blocks ,I had the van repaired quickly because I was on holidays and needed the van ,now lloyds are saying because I paid for the repair its tuff they will not contribute to the repair

27 July 2026
Unprompted review
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mr John,

I'm sorry to hear that you're unhappy with our Claims Team.

I've requested more information from you & once you reply, we can look into this for you.

Thanks,

Emma
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Elaine,

We're so glad to hear that you are happy with the price that we offered. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

The whole experience was so easy and…

The whole experience was so easy and the price was spot on

23 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi George,

We're so glad to hear that you are happy with the price that we offered for your policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 4 out of 5 stars

I was looking for car insurance

I was looking for car insurance. Lloyds were just one of a list offering the same cover and price.
Just the fact I have a bank account with Lloyds. As a bank I dont rate them very highly as all they are looking for is profit, profit and more profit. Hence branches being closed all the time, using the excuse customers want to use the app. How many customers were asked that question. >/???>

12 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi John,

We appreciate you taking the time to share your feedback regarding your car insurance and your bank account.

We understand the concerns that you've raised about branch closures. We are always reviewing our services to ensure we meet the evolving needs of all our customers.

Thank you for the feedback and take care.

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Excellent value

Excellent value, included lots more extras

8 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Caroline,

We're so glad to hear that you are happy with the extra benefits of our policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

Very good saved

Very good saved £££ easy to apply .

27 July 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Mike,

We're so glad to hear that you were able to save money by choosing our policy. Thank you for your positive feedback!

Hope you have a great day!

Keyrthigan
Lloyds Bank Motor Insurance

Rated 5 out of 5 stars

All good .

All good .. simple process and helpful staff.

30 June 2026
Lloyds Bank Insurance logo

Reply from Lloyds Bank Insurance

Hi Darren,

We're so pleased to hear that you found our process simple and our staff helpful. Thank you for sharing your positive experience with us!

Kind regards,
Tracy – Lloyds Bank Home Insurance.

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