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Helping parents navigate the early days of childhood with calm, thoughtful products that actually help.
1021 E Lincolnway, 7342, 82001, Cheyenne, United States
3.3
11 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I never received the walker I ordered. They told me I needed to call USPS. I called USPS and they have no record of the tracking number that was given to me. I have requested refund several times. They just keep thanking me for my patient and to contact USPS. DO NOT BUY FROM THIS COMPANY.
Responsive customer service which is nice. Product works well. Its nice that it has a strap so you dont have to worry about baby rolling.
We got the Cradlepod and it honestly SAVED us! Best baby purchase we've made.
Reply from Livvewell
That is amazing! Super happy for you.
They were helpful with helping me out for my Refund processing.
Reply from Livvewell
Glad we could help :)
Quick response and everything ok! thanks
Reply from Livvewell
Glad we could help out :)
I ordered the cradlepod and the quality was poor. It was not expanding completely as shown on their online page even after 72 hours passed, out of the package. I emailed them for a full refund but the return address is somewhere in United Arab Emirates. When I searched the return address on google, it was an apartment. This was so sketchy. The shipping cost from Canada where I lived to United Arab Emirates is way expensive. I do not guarantee that my shipping cost will get refunded as well. This company is a scam. Only email and no phone number to call if anything like this happened.
Reply from Livvewell
Hi, there we will happily process your return and refund. Our team is dedicated to ensuring you get the service you would like. We have sent you an email with further instructions. :)
Do NOT buy from here.
Overpriced drop ship items. When I tried to get it cancelled they said they couldnt and I had to wait for it to be delivered to reach out. Took over a month to even come in. After they said to send it back and get a full refund I would have to pay for shipping back to a Dubai apartment complex. Absolutely disgusting how people get away with this shit from AI bots and fake reviews. Dont ever buy from these people as another news article stated some products are also health risks.
Reply from Livvewell
Hi there we would like to issue you a full refund immediately and we apologize for the poor experience. Please contact info@livvewell.com and we will sort this out for you.
Got my cradlepod last week! great quality, best customer service! I am very happy with my purchase. They are also very generous to offer me discounts. Thank you so much!
Reply from Livvewell
Super happy for you. Glad you liked it. :)
Please people don’t fall for this is a scam, they provide a fake tracking number
Reply from Livvewell
Hi there, could you please email info@livvewell.com and the team there will ensure your order is delivered. We apologize for the inconvenience this has caused you.
I ordered a Lullapal Goose online. When it arrived it was poor quality with a plastic mechanism. I charged the mechanism and it was faulty (it should perform a tapping action). I contacted Livvewell twice through the complaints page on their website and emailed them twice explaining that the item was faulty and asking how to get a refund. I have heard nothing back. Notwithstanding this I still receive their marketing email. I am disappointed by their customer service and am £46 out of pocket as well as having to pay for a replacement gift .
Livvewell have offered me a refund. Kindly process this and i will update my review
Reply from Livvewell
Hi Catherine we would like to assist you with the return and apologise for the service. We would like to provide you a replacement or return option.
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