Liv's Reviews

215

•

4.9

Decoration and Interior Design Store

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Review summary

Created with AI, based on recent reviews

Evaluating 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of items, often describing them as beautiful, unique, and exactly as expected. Reviewers frequently highlight the efficient service, quick responses, and super-fast delivery, noting items arrive promptly and are well-packaged. Many appreciate the helpful and polite delivery personnel and the overall top-class, personal service provided. However, some customers also noted occasional issues with delivery, such as items being misdirected or experiencing delays with the courier service.

What people talk about most

Product

Customers had positive experiences with product, often describing items as gorgeous, lovely, and of... See more

Quality

Customers consistently note positive experiences with quality, with many describing products as incredible,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction with the ease of... See more

Service

Users describe positive interactions with service, highlighting its efficiency and the high quality of... See more

Reviews shaping this summary

Ordered a fantastic serving board for my niece’s engagement party. It was posted quickly and when there was an issue with delivery, it was sorted out very quickly and professionally. Couldn’t recomme... See more

Company replied

Ordered twice previously due to quality of items perfect for our home. 3rd order slight issue but resolved the same day as delivery with a telephone call even though it had been an online order. Ap... See more

Company replied

I needed to return an online order as I had ordered incorrectly and I rang the store for advice. The person who answered the call was helpful and friendly and told me the exchange was no issue. I visi... See more

Company replied

Liv’s go above and beyond. Had 2 small problems with the furniture. Wasn’t serious and just needed a bit of TLC from them. The door need adjusting on the cabinet and had a small mark on the table. I w... See more

Company replied

Company details

Decoration and Interior Design Store

Written by the company

Liv's aspire to bring you the coolest collection of original, distinctive and on-trend homewares and quality furniture with realistic (and tempting) prices. A family run independent store founded By Liv and Michael Cole, based in Solihull. Liv's bricks & mortar shop reflects Liv's Scandinavian outlook on life, with its relaxed welcoming and friendly vibe. We work with a wonderful creative team (they're the ones who create the amazing displays in the shop). Kate, Gina, Jess and the team take pleasure in welcoming you in store, whilst all things web shop take place in house too. Our delivery team Steve and Owen take pride in delivering your furniture. We sometimes use our trusted couriers to deliver further afield. Most of us lead a hectic lifestyle, and I hope to bring you little pockets of beauty, sunshine and happiness to you everyday life. Be this through a scented candle, a soft throw, a hand-thrown ceramic mug or a dining table for entertaining friends and family, which will stand the test of time. My aim is to do so in a way that's a fine balance of quality and price. Whether in store or here online, you're guaranteed an ever-changing interior collection inspired by travel and nature with a Scandinavian perspective, and a homely welcome. See you soon! Love Liv x

Contact info

Liv's, 32-34 Mill Lane, B91 3BA, Solihull, United Kingdom
0121 709 4636
info@livs.co.uk
livs.co.uk

4.9

Excellent

215 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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14 March 2023

Reply from Liv's

Mar 17, 2023

Thanks so much 😊

Mar 11, 2023

Made an impromptu visit to Solihull

Made an impromptu visit to Solihull, always pop into Liv’s it’s a stunning shop…..
Fell in love with Sherwood furniture and purchased a dining table and matching unit.
The whole experience was seamless, storing the furniture until we were ready, then delivering to our home some 35 miles away.
The furniture is beautiful quality and real value for money
Cannot fault this shop, a shining light in the retail world ❤️

19 February 2023

Unprompted review

Reply from Liv's

Mar 17, 2023

What a wonderful review, thank you so much! ❤️

Mar 6, 2023

Really lovely items delivered promptly

Really lovely items delivered promptly. An email enquiry resulted two phone calls from very helpful staff. Def 5 stars.?

26 February 2023

Reply from Liv's

Mar 17, 2023

That’s lovely to hear! Thanks for your review😊

Feb 20, 2023

Really quickly delivered and very happy with the product

15 January 2023

Reply from Liv's

Jan 17, 2023

Hi Jennifer, Thanks so much for your review! We're delighted you love your new homeware.
Kate @ Liv's

Jan 14, 2023

Incorrect order sent

Received an order that wasn't mine. Human errors I understand, however GOP failure and made to wait for my refund until collection of incorrectly delivered items had been returned. I order from small companies purposely to support. Great products, not a great experience,

31 December 2022

Reply from Liv's

Jan 15, 2023

Hi Rosie,

Thanks for taking the time to review us. I understand how frustrating it can be when human errors happen and I sincerely apologise. We have taken on board your feedback and will review our processes if this kind of rare occurrence happens in the future.
Thanks again,
Kate @ Liv's

Jan 14, 2023

Lovely table

My lovely table from Liv`s was delivered today. I am so pleased with it. The service from beginning to end was so friendly, helpful and professional. I love this shop and cannot wait for the next outing to Solihull to take home some more treats.

10 January 2023

Unprompted review

Reply from Liv's

Jan 16, 2023

Thanks so much for your glowing review Kay! I'm so glad you love your new table too,
Thanks again, Kate @ Liv's

Dec 9, 2022

Quality service and products

Great website, easy ordering process and speedy free delivery. Items received well wrapped and of excellent quality with a personalised handwritten note which was a nice touch. Excellent after sales service too which defines a quality company.

7 December 2022

Reply from Liv's

Jan 17, 2023

Thanks so much for taking the time to review us Sandra! This kind of lovely feedback makes all the difference to independent businesses like ourselves.
Thanks again, Kate @ Liv's

Dec 9, 2022

Excellent Customer Service

Customer service is excellent, my query was responded to immediately and a solution was offered which worked great. Very friendly and helpful. with great products at great prices.

2 December 2022

Reply from Liv's

Jan 17, 2023

Thank you so much for your review Paula, We are really pleased you've had a great experience with our little team!
Kate @ Liv's

Dec 7, 2022

Lovely items

Lovely items, received very quickly. Always order or pop into the shop, such a lovely place to shop.

7 December 2022

Reply from Liv's

Jan 17, 2023

Thank you for your kind review Jenna!
Kate @ Liv's

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