Livingston Dental Care Reviews 

168
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, welcoming, and professional, making interactions pleasant and productive. Many reviewers highlight the first-class service and meticulous care provided, making them feel at ease and well taken care of. The overall experience is often described as efficient, comfortable, and hassle-free, with clear explanations and reassuring approaches. People appreciate the thorough check-ups and the personalized attention, ensuring they feel their dental care matters. Many express high recommendations, noting the consistent quality and positive atmosphere across all visits.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, friendly, and welcoming.... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professional, kind,... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as very good or even the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I visit this practice I am greeted by friendly staff. My dentist Fiona Girasoli does an excellent job, making me feel relaxed and discussing any treatments required in a calm and professio... See more

Rated 5 out of 5 stars

Today was my six month hygienist appointment with Rhonda. As always receptionist staff were friendly and I updated my health check online at the reception. I was taken on time and Rhonda and I c... See more

Rated 5 out of 5 stars

Very pleasant and welcoming reception staff. Appointment taken on time for my 6 month hygienist visit. Rhonda asked if I’d had any problems since my last visit and then did a thorough check up of m... See more

Rated 5 out of 5 stars

Welcoming friendly staff, from reception through to Dentist. My check up was straight forward, after which we chatted about his findings, a plan was formed. Appointment for mid November due to me goin... See more


Company details

  1. Dental Clinic

Information provided by various external sources

At Livingston Dental Care our aim is to create beautiful smiles for all of our patients. We offer a range of both NHS and private services and procedures. Contact us today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(168)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All staff

All staff, very friendly and welcoming.

Having been with David for many years, he has now retired and Paul has taken over my care. Really professional and explained everything really well. Couple of filings required feel, im in safe hands. Thank you

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Had an emergency visit to the dental…

Had an emergency visit to the dental practice today.
Yesterday I lost part of the enamel and filling of one of my teeth.
It was not sore but obviously was a gap in my mouth that felt uncomfortable .
I was able to book an appointment with Jane my dentist this morning.
On arrival I was welcomed by the receptionist and Jane took me at my allotted time.
She asked what the problem was and then had a look at my tooth.
She explained that she could do a white filling onto the remaining tooth it that was acceptable.
Had my injection and waited in the reception while my jaw numbed.
Ten minutes later I was back in with Jane and had the filling done.
Jane is so lovely and always so kind it makes each visit a pleasure.
The new surgery was also very impressive with all new fittings .
Would highly recommend this dentist.

29 July 2026
Unprompted review
Rated 4 out of 5 stars

Long term patient

I've been a patient at this clinic for over 30 years and find the staff to be very professional and I've never had a problem with any work done.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Best dental practice

As always the staff put me at ease and are always friendly. It was good to see Elena on reception, today my hygienist appointment was with Denise followed by my first dental appointment with Paul who has taken over patients from John. I look forward to a hassle free transition & wish John all the best for the future. I would highly recommend this dental practice

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Fiona Girasoli and her dream team deal…

Fiona Girasoli and her dream team deal nurse are brilliant. I have had a history of bad experiences with dentists and Fiona has changed my view , she makes me feel relaxed and explains what she is going to do. I am not the easiest of patients but Fiona treats me with a smile and reassurance.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Denise is a very good Hygienist. She is very thorough but gentle. She has a lovely personality which helps you to relax. The dental nurse was also very pleasant and efficient. Top marks.

29 April 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 2 out of 5 stars

Not great

I left a review before but since wanted to amend.

Unfortunately I don’t recommend.

I attended here for two private emergency appointments with the aim to signing up full time at the practice for restorative dentistry which they said wasn’t a problem. The surgery was clean and tidy and the reception staff welcoming. I was asked to fill out my medical information and pointed towards an iPad on the front desk sitting in a stand. This was a bit fiddly as it couldn’t be removed from the stand and I wasn’t overly keen on typing out private medical info while people who would easily be able to see queued behind me. What would be better is maybe being sent an email to do this before the appointment itself, or just doing it via pen and paper. Toilets are clean and a decent size however the practice was not wheelchair friendly for those who would need it to be on my particular visits. Not an issue for me but something others may need to be aware of.

The first time the dentist who saw me (I didn’t get his name) was kind and very helpful and he assured me that I’d be able to sign up to be a patient. He was able to examine me, prescribe me antibiotics that were safe and let me know what needed to happen to my tooth. The antibiotics cleared up the infection until I could book root canal work.

My second appointment (also private) was not as good nor did I feel listened to. I had another tooth infection elsewhere and a different dentist (Paul) who prescribed me a different type of antibiotic. This particular antibiotic doesn’t work that well for me due to being over prescribed them when I was younger and developing resistance. I explained this and was told as it’s a first line antibiotic he had to prescribe it. I did not feel listened to and it was almost as if he wanted to get me out of the chair asap. I appreciate it was an emergency appointment but I felt very rushed with no reassurance.

Later on when ringing to sign up, I was told that they couldn’t take me on due to not being able to offer restorative dentistry after all. Apparantly there is a long wait of several weeks even for private patients to get appointments and so it’s not worth signing up unless you need very minimal work done. Funnily enough they told me the exact opposite when paying for emergency treatment. I queried the name of the first dentist and was told that he didn’t have the right to tell me I could be a patient as he only works at the practice one or two days a week.

So yeah, it’s a bit of a shambles unfortunately and I have gone elsewhere since.

Two stars, and they are purely for the first dentist.

Edit: One thing that has also bothered me since leaving this review is that the staff at LDP have tried to get me to remove the second dentist’s name from the review twice. This is despite them having no issues with the other reviews mentioning names on here- funnily enough all positive ones. I feel like it’s important to be totally honest in a review and the name of the dentist isn’t a secret- it’s on their website and public social media!

Edit: I have just seen the response that I’ve edited this review. This is correct. Once was to remove the dentists surname and add the above edit. The other time was to correct the date of my visit and spelling. RE the disabled entry, on my visit it was made clear a temp entrance was being used while building work was being done on the other. There was a very steep step up to the door, and the door was too narrow for a wheelchair. No ramp was visible. If the practice has upgraded since that is great. Regards.

16 March 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Hello Julia,

We are sorry to read that you remain dissatisfied with your experience.

However, we do feel it is important to clarify that some statements made within this review do not accurately reflect our practice or the information provided at the time of attendance.

Although we do offer emergency appointments to non-registered patients on a private basis where availability allows, these appointments are primarily reserved for our registered patients. Additional emergency appointments are only offered where capacity permits.

We can only offer patient registration where ongoing capacity is available and, in cases where urgent treatment is required within a shorter timeframe than we are able to provide, we will always advise patients honestly and appropriately to seek earlier treatment elsewhere if necessary. This is to ensure patients receive the care they require within a clinically appropriate timescale while also allowing us to continue meeting our duty of care to existing registered patients.

Where appropriate, alternative options and external providers are discussed to help patients access the most suitable care for their needs.

We would also like to correct the statement regarding accessibility, as the practice is fully wheelchair accessible with ground floor access and ramp entry available.

With regards to our digital forms, medical history documentation is routinely issued electronically via email prior to appointments wherever possible. Reception iPads are primarily used for appointment sign-in and relevant documentation on arrival.

Clinical prescribing decisions are made in accordance with current prescribing guidance, professional standards and the clinical information available at the time of examination. Our clinicians are legally and professionally required to prescribe appropriately and safely within these guidelines.

We also note that this review has been amended multiple times since originally being posted on 19 April, with additional comments and allegations added over time.

We always welcome genuine feedback and continuously review our systems and patient experience. However, we also feel it is important that public reviews remain fair, factual and balanced for both patients and staff.

If you wish to discuss this further, please contact our reception team.

Kind Regards,
Livingston Dental Care

Rated 5 out of 5 stars

Just had a root treatment today by…

Just had a root treatment today by Paul, excellent dentist, very careful and attentive. All in all, a very good experience. Paul took the time to explain all possible scenarios regarding my treatment and then gave me the choice. I would highly recommend Paul to anyone. Thanks LDC.

23 April 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

I've just received my new dentures from…

I've just received my new dentures from elite dentistry and they fit perfect really tight fit
The best dentist I've been to
Really good staff nice and friendly couldn't find fault if I wanted to
Excellent service

26 March 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

Went to the Hygienist today for a clean…

Went to the Hygienist today for a clean and polish was treated wonderfully the best my teeth have looked and felt in years keep up the good work 👏🏻

1 April 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

Dentist

I have been attending this practice for years now and the friendlyness from the staff and dentists and hygienist is great
I would definitely recommend this practice

1 April 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

Best experience ever.

Best experience ever.. never had treatment like it.. such lovely people and explains everything in great detail.. highly recommend ❤️

10 March 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

The best dentist ever

I broke a tooth and was able to quickly get an appointment where the tooth was fixed. I am a nervous patient at the dentist and felt very quickly comfortable and safe. Jane is lovely and immediately makes you feel at ease. I left feeling very happy to have had my tooth fixed with absolutely not one bit of pain involved. Livingston Dental Care is the best dental practice I have ever used.

9 March 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

Rated 5 out of 5 stars

Would recommend this practice to others

Had a great appointment with my dentist. It was quick and simple. The staff were friendly, service - fantastic. I joined recently because my partner recommended this practice to me and I would equally recommend it myself to anyone else looking. 5 out of 5 stars :)

5 March 2026
Unprompted review
Livingston Dental Care logo

Reply from Livingston Dental Care

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look