Livi Reviews 

1,385
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and speed of booking appointments, often securing consultations on the same or next day, which many find significantly more convenient than traditional methods. People consistently praise the doctors for being professional, helpful, knowledgeable, and empathetic, providing excellent advice and efficient service. Reviewers appreciate the overall efficiency and convenience, making it a highly recommended option for quick and accessible medical consultations. However, some people mentioned difficulties with appointment availability, with some finding only inconvenient slots or no appointments for several days. A few other people also felt that there were occasional delays in call times, or appointments were unexpectedly rescheduled or even missed by the GP, leading to frustration.

What people talk about most

Service

Reviewers highlight positive aspects of service, praising its accessibility, efficiency, and convenience for... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the doctors, consultants, and... See more

Booking process

Reviewers mention positive feedback about the booking process, often highlighting its ease and efficiency in... See more

User experience

Customers had positive experiences with user experience, consistently finding the app easy, quick, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Livi many times. My last appointment was a very good experience. The GP was polite, well informed and she answered all my questions without rushing me. I managed to have an appointment the... See more

Rated 4 out of 5 stars

Needed to speak to a GP to seek advice following a hospital visit. Lovely GP - very attentive, helpful and gave good advice. Had to quickly review quite a bit of information in addition. 5/5 for t... See more

Rated 4 out of 5 stars

It was lovely to finally get to speak to a Dr online but I hated the previous try which required me to key in a pin given an hour before…it timed me out and did not renew the pin This time I did no... See more

Rated 4 out of 5 stars

After failing to get an appointment time on my first attempt I tried very early in the morning and was given a next day call. Doctor was helpful and responsive, gave me a prescription and good advice.... See more


Company details

  1. Health & Medical

Written by the company

Livi is a video GP service that gives you access to same-day GP appointments, from home work or on the go. With Livi, you can get medical advice, prescriptions and referrals to further services quickly. Prescriptions are delivered to your chosen pharmacy - usually within 2 hours. Livi is available to everyone in the UK and is available free on the NHS to nearly 5 million patients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(1,385)

128 reviews in the last 12 months

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Rated 5 out of 5 stars

I had previously used Livi app and it…

I had previously used Livi app and it was ideal to use again whilst at work to fit in an appointment on break.
Gp called at the alloted time and asked all relevant questions.
Any appointment can be available in slots at a convenient time to suit any lifestyle.
Would definitely recommend

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Livi has really changed the way I deal with my medical care. My GP has very few evening appointments and none at weekends which means I can wait weeks to get to see a doctor, if it’s more urgent then I have to take a day off work. Livi doctors can see me when I’m available, sometimes as soon as the same day. The doctors have all been great and I can choose female doctors if I need to.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was unable to get an appointment with my own GP surgery then remembered Livi. I got an appointment for the next day after uploading the app. This was very straight forward. My appointment was with a lovely, helpful and friendly GP who put me at ease. She was very thorough and prescribed the medication I needed . I will definitely be using Livi again.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

The entire experience was brilliant…

The entire experience was brilliant throughout.

I text my issue on Tuesday and got an appointment for Friday. Was very happy as it wasn’t major and felt that anything within a week was a great result.

Had the appointment and my GP was extremely well informed, knowledgeable and gave me a solution that was right for me. Explaining it all as we went.
I was given a prescription and she made sure it was at a pharmacy that was suitable to me.
Over the moon.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Must Have App!!

I was struggling to get an appointment with my doctors but went onto the app & got one the same day. The video call was extremely informative & a full history was reviewed. All very thorough & put my mind at rest, when I would have been waiting & worrying. Would highly recommend 👍🏼

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Livi is a great app

Livi is a great app. The Gp surgery asked me to book an appointment thru them since there were no in-clinic available appointments. The doctor called on time and was professional. I definitely like the ease of using Livi from your home.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Dr McAvoy…

I think this was the best GP experience ive ever had! I truly felt listened to and the follow up has already started! Thank you.

12 June 2025
Unprompted review
Rated 5 out of 5 stars

As a lone and working parent, online was convenient.

As a lone and working parent, it was good to have been offered an online appointment to fit into my busy schedule. The Livi GP was professional, empathetic, knowledgeable and efficient, all of which were invaluable in putting me at ease and ensuring that my medical concerns felt validated and respected. Although the original appointment had to be rescheduled, the new appointment was the next morning and the change was communicated well ahead of the original appointment. I've previously had two other appointments with a Livi GP and both were also positive experiences.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good service and advice

Very good service and advice
Doctor was very helpful and friendly
Everything was explained to me in layman's term's
Would have no hesitation in using livi again especially as it's virtually impossible to speak to my local GP

11 June 2025
Unprompted review
Rated 4 out of 5 stars

Pretty Good

As reported by others our local GP service is now virtually impossible to use .

Livi is a good alternative, having said that, my original appointment just didn’t happen, I then got notified of 2 further appointments for some reason.

The doctor was good and I got my prescription so all ok.

Sadly face to face GP appointments are now a thing of the past.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I tried to book an appointment at my…

I tried to book an appointment at my practice surgery at the time that I desperately need , however, I was given a far 2 week appointment which was frustrating. I turned to Livi online consultation and got seen same day , and had management plan and bloods taken same day! The GP who attended to me was very compassionate and emphatic. 5 star recommendation.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I was able to book an appointment with a GP the next day, who was extremely helpful and understanding. Livi is a great addition when you can't get an appointment at your local GP surgery for a week.

20 May 2025
Unprompted review

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