Livens LTD Reviews 

197
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive quickly and products are carefully packaged, making the entire online shopping process exceptionally smooth and reliable. Many people also appreciate the remarkably helpful staff who always provide prompt communication, friendly assistance, and expert advice on a wide range of shooting supplies. However, some reviewers were not happy with delivery delays, noting that certain parcels took many weeks or much longer than expected to finally arrive at their destination. A few shoppers also experienced occasional communication issues or order mix-ups when trying to contact support for assistance with shipping problems.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting swift shipping times and... See more

Service

Consumers find service to be positive, highlighting prompt postage, fair prices, and helpful, courteous... See more

Product

Customers consistently note positive experiences with product, highlighting the great selection of items... See more

Order

Customers report overall satisfaction and positive experiences with the online order process. Reviewers... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, courteous, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning. On the occasions I have visited the well stocked shop, they have always been keen to help.

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Excellent company especially as they were the only ones had my item in stock. Easy payment and fast shipping, well packaged.


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

197 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(197)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality very fast delivery will…

Good quality very fast delivery will use again

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Fast like should be

Fast like should be

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great service

26 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Livens are a pleasure to deal with and…

Livens are a pleasure to deal with and never disappoint.

25 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 4 out of 5 stars

Order placed and confirmation received…

Order placed and confirmation received in a timely manner. Updates received as order was processed and when item was shipped.
Order was shipped by Royal Mail 24, next day delivery! However the item did not arrive until the 4th day. Not Livens fault but frustrating all the same.

25 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review.
While postage and delivery times are unfortunately out of our hands once the order is with the couriers, please rest assured that we always aim to dispatch orders as quickly as possible.

We truly appreciate your support and look forward to serving you again in the future.

Best regards,
Livens Ltd.

Rated 5 out of 5 stars

I’ve always had a positive experience…

I’ve always had a positive experience with Livens Ltd, great communications, helpful staff and items delivered in good time, well packaged.
I’ve no hesitation in recommending them, first class company.

12 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Item delivered promptly and very well…

Item delivered promptly and very well packaged.

24 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good service

Absolutely no problem ordering from Livens
Fast and efficient

24 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

GOOD VALLUE AND SERVICE

very helpful with good value and service

9 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Good Service

Ordered some .223 Lapua brass online. Process was quick and efficient. Item was delivered on time, packaging was very good. Will definitely buy from Livens again in future.

10 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product and great service

Great product and great service. I have ordered from Livens before and have had no problems with them.

5 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great product

Great product, great price, fast delivery. Thx.

4 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Very good service and fast delivery

Very good service and fast delivery

13 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Ammunition

Had the ammunition in stock at a fair price, ordered on line and was ready for me when called to collect, good service

13 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great as usual.

Used Livens on many occasions. Faultless transaction every time.

Usually have in stock all the items I require.

😀

12 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 5 out of 5 stars

Great Company

Great service. Good pricing, stock availability, fast shipping and extremely well packaged. 👌🏻

11 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 1 out of 5 stars

Damaged packaging and missing goods.

Ordered some .25 bullet heads online. Parcel arrived within the 48hrs as promised. However on opening the parcel one box of bullet heads had been opened as the seal was cut prior to dispatch and they were rolling around in the cardboard box that the rest had been packaged in. On counting them back into their plastic container there were 83 instead of the usual 100. I have emailed Livens and am awaiting their response.....

11 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for your feedback. We're sorry to hear that one of the boxes arrived open and some bullet heads were missing. It's possible the box was opened during shipping, especially when scanned, due to the nature of the contents. However, we’ve already been in touch with you directly and compensation for the missing bullet heads has been issued. We're glad the matter has now been resolved, and we appreciate your understanding.

Rated 5 out of 5 stars

Availability prompt service

Availability prompt service despite a slight glitch sorted by a quick phone call to one of the excellent staff job done highly recommend

10 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

Rated 3 out of 5 stars

On-line orders

Would have been 5 stars but for the error at dispatch. However this was speedily rectified, so thats a big plus.
It has actually encouraged me to deal with them further as it clearly showed their commitment to customer service.

9 June 2025
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Livens Ltd.

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