Livens LTD Reviews 

199
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently emphasize the exceptional service, mentioning that staff members are extremely knowledgeable, polite, and always ready to provide useful advice before placing an order. Shoppers also appreciate the smooth transaction experience, pointing out that online purchases are remarkably easy to make, securely packaged, and delivered promptly right to their doorstep. However, some reviewers were not happy with unexpected delivery delays and occasional shipping mistakes. A few people experienced extended waiting times or issues where couriers failed to deliver parcels on the scheduled date, causing frustrating delays.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping and prompt... See more

Service

Users describe positive interactions with service, highlighting fast delivery, competitive pricing, and... See more

Product

People report positive experiences with product, highlighting that items are as described and of excellent... See more

Order

Customers had positive experiences with order, highlighting the simple and straightforward online process.... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, polite, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an fx impact m3 magazine on back order. Livens arranged for this to be delivered to me direct from SGC to speed up delivery. Although it took a little longer than hoped I put this down to the... See more

Rated 5 out of 5 stars

Prompt service, even though I ordered on a Sunday evening, my MDT Peanut Bag was in the post next morning. On the occasions I have visited the well stocked shop, they have always been keen to help.

Rated 5 out of 5 stars

I've ordered a few products off Livens LTD and never had a problem. Ordering was easy and straightforward, product was as described and excellent quality. Delivery was fast and delivered within the t... See more

Rated 5 out of 5 stars

Simple ordering process and one of the few places that had these in stock and at an excellent price. Ordered late on Wednesday night received on Saturday afternoon with free delivery!

Company replied


Company details

  1. Gun Shop

Written by the company

Livens LTD is a specialist retailer based in Burton upon Trent, Staffordshire, UK, offering a comprehensive range of firearms, air rifles, and related accessories. Our diverse selection caters to various applications, including hunting, sport shooting, and recreational use. We are dedicated to guiding customers in selecting the right firearm or airgun tailored to their specific needs, all while ensuring full compliance with UK firearms legislation and prioritising safety. Beyond firearms and air arms, Livens LTD provides expert services such as firearm servicing, repairs, and maintenance. Our store also stocks a wide array of accessories, including ammunition, optics, hunting apparel, and cleaning equipment. We are committed to delivering quality products and exceptional customer service to meet all your shooting and outdoor needs.


Contact info

  • High Street 101, DE14 1LJ, Burton-on-Trent, United Kingdom

  • livens.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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Replied to 75% of negative reviews

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4.7

All reviews

(199)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I just wanted to let people know how…

I just wanted to let people know how pleased I am after speaking to a member of staff at liven,s today, the problem I had was only a door lock being very hard to unlock, but after numerous attempts to fix it I ended up ringing liven,s with the thought of paying for an expensive call-out fee plus the cost of the job, but he told me to try a couple of things first.the door is now working perfect at no charge at all , very much appreciated for the advice and also nice to feel you can trust the tradesman, many thanks.

11 January 2021
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

Rated 5 out of 5 stars

Best Gunship around

I've been using Livens since 2018,and I can honestly say it's one of my favourite shops.
All the staff I've dealt with are spot on nothing is too much trouble and the atmosphere is relaxing but professional,I can highly recommend Peter and his workforce for all your shooting needs.

19 June 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

Rated 1 out of 5 stars

UNFORTUNATELY I couldn't recommend, I live in Northern Ireland, but £20 to send 2 tiny snap caps that would weigh no more than 1 ounce and fit in a tiny envelope is extortionate I'm sorry..

UNFORTUNATELY I couldn't recommend, went to order 2 small Snapcaps price£13.50 but when I put in my address which is in the U.K just like there shop, postage for 2 small Snapcaps was £20 😂😂 ended up as you can imagine buying exactly the same brand from another shop 1967Spud with a more reasonable postage of £5.

No one likes being ripped off

19 June 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

We now only use couriers as we have had too many issues with parcels going missing with royal mail I can only asume that you do not live in the main land uk to have been quoted thoses postage charges.

Rated 5 out of 5 stars

Great Shop

Visited their shop twice, bought a rifle on both occasions. Customer service was good and it's a great shop.

27 May 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

Rated 5 out of 5 stars

FX Paradise

Wow I was in my FX element. Great guys managing to work in hard times. Not cheap or discounts unfortunately after spending 2.5k +. Got what I wanted and no Bu—-it saying they have it or can get it. Deffo a place for me from now on. Big thanks 🙏

22 May 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

Rated 1 out of 5 stars

Absolutely shocking disgusting service

Absolutely shocking disgusting service. Bought a brand new rifle, faulty from day one. All they could say was phone the importer, so I did. Well, 6 months later I was still waiting to have it sorted. In the end I had to issue proceedings against them to get my money back. I had to settle with a loss of £600 as I couldn't wait another 6months to a year for a hearing. They lied & lied & lied, weren't interested in sorting the issues out. Spending almost £2500 & this is how you get treated. Worst customer service ever. Deserve to go bust

9 April 2020
Unprompted review
Rated 5 out of 5 stars

A total Aladdin's cave for shooting…

A total Aladdin's cave for shooting enthusiasts, they stock just about everything you would ever need. Special thanks to Pete who dealt with me in a very patient and understanding manner, offering good advice and ultimately giving me an excellent deal. Cannot praise highly enough and will certainly be visiting again and spreading the word of how good they are. Thanks once again for such outstanding service and time spent sorting out my requirements. Will enjoy sighting in my new Kral Puncher Knight and Weirauch HW97.

14 January 2020
Unprompted review
Livens LTD logo

Reply from Livens LTD

Thank you for taking the time to leave us a review. We sincerely appreciate your support and look forward to welcoming you back soon. Best regards, Livens LTD.

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