I had some trouble with the product I purchased since it wasn't an active code. However, overall got a working code in the end but it took a few days emailing support. 4/5 stars, but it's a great and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Found it a bit confusing while placing my order, probably did something wrong and did not receive the giftcard I purchased. Just dropped it at first, but then got in contact with customer service ten... See more
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Easy to order but the waiting process for online codes seems a bit erratic. One code arrived immediately, another pending code was cancelled and then arrived after a few hours. Not yet tried the code... See more
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Bought 12 months Game Pass Ultimate, about 30 minutes later I got an e-mail that my codes were ready. Had trouble redeeming one code and contacted customer service who were very kind and helpfu... See more
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Company details
About livecards.net
Written by the company
Pioneering since 2010, Livecards.net is a global digital marketplace specializing in prepaid cards, gift cards, gaming products, software licenses, and other digital goods.
Since our launch, we have focused on providing customers with a fast, secure, and reliable purchasing experience. Orders are delivered digitally, allowing customers from around the world to access products quickly and conveniently.
We work with trusted suppliers and continuously improve our systems, fraud prevention measures, and customer support processes to ensure a smooth experience for every customer.
Our team is committed to:
- Secure and reliable transactions
- Competitive pricing
- Fast digital delivery
- Responsive customer support
- A growing catalog of trusted digital products
Customer satisfaction and long-term trust are important to us, and we actively use customer feedback to improve our services and overall experience.
Serving Customers Worldwide
Written by the company
- Digital products accessible across the globe.
- Our goal is to provide customers worldwide with convenient access to digital products through a smooth and efficient purchasing experience.
Instant and Free Digital Delivery.
Product Satisfaction Guaranteed.
Need assistance with your order or have questions? Our dedicated customer support team is here to help whenever you need assistance. Speak with real human agents through live chat, phone, email, or traditional mail.
Contact info
1 Raffles Place #40-02,, One Raffles Place, 048616, Singapore , Singapore
- +448081640707
- support@supportprofessionals.net
- livecards.net
3.8
Great
34K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from livecards.net
Hi Miller Tammy,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us.
Your feedback truly means a lot, and it motivates our team to continue delivering the best service possible. If there’s anything more we can do for you, please don’t hesitate to let us know—we’d be more than happy to help.
We look forward to serving you again soon!
Warm regards,
Olivia
Activation stopped - no help from them
I have purchased an MS Office key from them. The installation and activation were difficult, but I eventually got it working. After three months, there was an issue where the activation expired, despite it being sold as a "lifetime" license. They issued another key that worked, but today the same issue occurred. Office is stating that the environment has changed because I upgraded the SSD, and the activation stopped.
This time, they refused to help and ignored me. It is not very nice and not what I paid for; avoid them.
Order Number: 2685-4811008
I have now blocked your email address and I do not need your help. I have purchased a clear, legal, and working key from a different source.
You are unfair; your keys are not suitable for general use and they deactivate or expire every time you update your hardware or your OS.
"Keys being affected"—that is very nicely put. Actually, they fail to work and you turn away when asked for customer help. This lifetime key failed two times and you are taking no responsibility. As I have said, you have failed me and I have blocked you. I will no longer require your services. All the best.
Update
No need to resolve anything I am not complaining, it is a review based on real experience.
Please stop contacting me, please stop harassing me.
10 April 2026
Unprompted review
Reply from livecards.net
Dear Customer,
Please accept our apologies for the trouble. We need your order number to double-check the details and provide a fix. Please contact us through our website’s Live Chat or via email so we can assist you further.
We are eager to resolve this for you.
Update: We’re sorry to hear about your experience. Records show that your order was placed several months ago and a replacement was already provided and confirmed as working at that time.
Please understand that these are single-device licenses. The code is tied to the hardware itself, not a user account. Consequently, significant system changes—such as an OS reinstallation or an SSD upgrade—can cause the license to deactivate, as the software views it as a new device.
These technical factors are outside our control. However, we have sent a follow-up email to your registered address to see how we can best assist you in resolving this.
UPDATE: We apologize for the inconvenience; however, we have not yet received a response necessary to resolve this issue.
UPDATE: We respect your decision and apologize if our follow-ups caused any inconvenience. Our intention was only to assist and resolve your concerns.
We will honor your request and refrain from further contact. Should you need assistance in the future, please feel free to reach out.
Warm regards,
Gray
Reply from livecards.net
Dear Sommer,
Thank you so much for the 5-star rating!
We are delighted to hear that you had such a smooth and easy experience with us. Our goal is always to make the process as seamless as possible, so it’s wonderful to know everything went perfectly.
We truly appreciate your support and hope to see you again soon!
Best regards,
Arthur
Customer Support Team
Nice prizes
Nice prizes and even better delivery. Included with explanation. Works like a charm
6 March 2026
Reply from livecards.net
Dear Bertjuh,
Thank you for your feedback!
We’re happy you’re satisfied with the pricing, delivery, and clear instructions—and that everything is working smoothly!
Should you require further assistance, please feel free to contact us.
Warm regards,
Lucia
Satisfied purchase
Decent experience 👌🏾 one issue is the time when purchasing the product is unorthodoxed
8 April 2026
Unprompted review
Reply from livecards.net
Hello,
We sincerely apologize for the frustration caused by these cancellations. We understand the concern of seeing a pending charge when an order does not complete. Please be assured that we are a fully verified and authorized retailer; your security and satisfaction are our top priorities.
We have thoroughly reviewed your transactions from yesterday. Out of the five orders placed, only one was successfully completed.
For the Finished transaction we have resent the link for your code to your email address.
All other orders are Canceled/No payment received.
To clarify, when an order is "Pending," your bank places a temporary authorization hold on the funds. Because these orders were canceled, we did not capture those funds. Your bank will automatically release this hold, though it may take a few business days to reflect in your balance.
We have sent a separate email with a full breakdown of these transactions to ensure this is resolved to your satisfaction.
Update: Thank you for updating your review and allowing us to address your concerns. Please feel free to reach out anytime if you need assistance with a future order.
Regards,
Nico
i bought a 20 usd gift card and it says…
i bought a 20 usd gift card and it says the codes are invalide, i havent claimed them on any other account and i requested a refund
3 April 2026
Reply from livecards.net
Dear Talonn Asd,
We apologize for the inconvenience.
We understand how frustrating it can be to receive a code that appears invalid. Please rest assured that we take such concerns seriously and would like to assist you in resolving this matter as quickly as possible.
Please kindly respond to our email with the requested details so we can investigate and resolve the issue as soon as possible.
Warm regards,
Lucia
Reply from livecards.net
Dear Hassie,
We appreciate your kind words. Providing prompt and affordable service is our top priority, and we are glad to hear we met your expectations. Thank you for choosing us!
Regards,
Nico
Reply from livecards.net
Dear Customer,
Hello! Thank you for sharing your feedback. We have reviewed your transactions from this year and can confirm that both of your orders were successfully processed.
According to our records, the codes for both orders were sent and successfully viewed. We also identified a duplicate payment on your first transaction; please be assured that we are already processing a refund for that overpayment.
If you have any further questions, please reply to our support email so we can assist you directly. Thank you!
Regards,
Nico
Reply from livecards.net
Dear Dixie Yeargin,
Thank you for your feedback! We’re glad to hear you had a positive experience and look forward to serving you again.
Warm regards,
Lucia
I bought the card to give to a guy on…
I bought the card to give to a guy on discord and I didn’t realise that he was a scammer until he sent me that I would have to give him 30$ card from livecards.net and I have never got scammed before and my dad gonna be angry at me so please give a refund
5 April 2026
Reply from livecards.net
Dear Customer,
Thank you for reaching out, and we are sincerely sorry to hear you had this experience. We understand how frustrating and stressful it is to deal with a scammer.
Unfortunately, digital codes are non-refundable once they have been delivered or viewed, as they are considered "used" and cannot be returned to our stock.
Please keep these safety tips in mind:
Verify the Source: Be very cautious of anyone on Discord or other social media asking for gift cards as payment or for "verification."
Protect Your Code: Never share a gift card code or a screenshot of it with someone you do not know personally.
We also recommend reporting the person's account to Discord to help protect others.
Regards,
Nico
To recipient said she didn’t receive…
To recipient said she didn’t receive the code probably because I was unable to confirm my email address please cancel the transaction if you can and refund thank you
6 April 2026
Reply from livecards.net
Dear Philip Rist,
Upon checking, we confirmed that your order was successfully processed and the code was sent immediately after payment. For security, the code is automatically delivered to the email address associated with the transaction.
If the recipient cannot find it, please ask them to check their Spam or Junk folder. We have just resent the access link to the email on file.
Since our records show the code has not been viewed yet, we can either cancel your order for a refund or assist you in resending it. Please reply to our email so we can resolve this for you. We also checked our logs and found no previous contact regarding this order, but we are happy to help you now.
Thank you for your patience!
Regards,
Nico
Reply from livecards.net
Estimado Marco Dulker,
¡Muchas gracias por tus amables comentarios!
Nos alegra mucho saber que has quedado satisfecho/a con nuestro servicio de envío por correo electrónico, rápido y cómodo. Nuestro objetivo es siempre ofrecerte una experiencia fluida y eficiente.
Agradecemos sinceramente tu apoyo y esperamos poder atenderte de nuevo muy pronto.
Un cordial saludo,
Lucia
Got less than I paid for
Bought 50 usd Netflix. Got 2x20 usd instead. Had used livecards previously with zero problems so I suspect this is a specific merchant issue.
5 April 2026
Reply from livecards.net
Dear Shiri,
We sincerely apologize for the inconvenience caused by your recent experience. This is certainly not the level of service we aim to provide, especially given your previous positive transactions with us.
Upon review, your order should have been fulfilled with the correct total value, and we would like to investigate this matter further to resolve the issue. To assist you promptly, please respond to the email we sent with the requested details.
Thank you for your cooperation and understanding.
Warm regards,
Lucia
Reply from livecards.net
Dear Shan Mawdsley,
Thank you for your kind words.
We’re glad to know that our service met your expectations in both quality and timeliness. We truly appreciate your support and look forward to serving you again.
Warm regards,
Lucia
I received a xbox game pass that the…
I received a xbox game pass that the code was already used try contact but no answer
4 April 2026
Reply from livecards.net
Dear Michalis,
We sincerely apologize for the frustration. We have carefully checked our records and cannot find any previous emails or chat history associated with your email address.
To help us get to the bottom of this, we have sent you an email requesting a few more details so we can track down your original message and resolve this for you immediately.
We look forward to hearing from you.
Best regards,
Arthur
Scam company that will sign you up for spam
*edit
After leaving this review my purchase was emailed to me. (About 3 weeks late)
Infuriatingly because it was a few weeks late it was useless to me. The whole reason I had purchased the gift card was to buy something on sale which was no longer on sale by the time I received the gift card. Total waste of my time and money and I'm still being spammed.
Now because they eventually delivered the product I can't even claim my money back from PayPal.
I deeply regret ever using these people.
*Original review,
Scam company! Be warned!
I purchased a £50 PlayStation voucher for around £45. I thought I was getting a bargain instead I just got scammed out of £45
They never sent the digital voucher to me and I've had to go to PayPal to get my money back.
Even worse they spam me constantly trying to get me to fall for another one of their scams.
They do not offer away to unsubscribe you just have to use manual inbuilt email settings to filter out the constant flood of spam invitations to be scammed again.
Use these people only if you want to lose your money and then be constantly updating your spam filters to try and get them to stop spamming you.
28 February 2026
Unprompted review
Reply from livecards.net
Hi Daniel Laws,
We’re sorry for the trouble and want to get this sorted out for you. To help us locate your purchase, please provide your order number via email or Live Chat.
We look forward to hearing from you so we can assist further.
UPDATE: We sincerely apologize for the inconvenience, but we haven't received any information about this order, so we cannot check and provide the correct status of your order.
Best regards,
Gray
Discountcode doesn’t work support keeps…
Discountcode doesn’t work support keeps sending me back and forth requesting screenshots through chat and email. So lost my money no working code!!
2 April 2026
Unprompted review
Reply from livecards.net
Dear Dushi,
Please accept our sincere apologies for the inconvenience you've experienced. We want to make this right for you.
To help us investigate the issue, could you please share your Order Number? Once we have that, we can verify the issue and advise on the next steps.
You can contact us at your convenience through our Live Chat or by responding to this email.
Warm regards,
Arthur
Non-working Xbox key, no refund
I bought an Xbox Game Pass Ultimate key from Livecard.net on March 20, 2026. The key was advertised to work in Finland / EU, but when I tried to redeem it on Xbox I got an error message saying that the code cannot be redeemed in my region. I have contacted customer support several times and after two weeks I still have not received a working key, and they refuse to refund my purchase. I cannot recommend this service – I did not receive the product I paid for.
Update – 3 April:
Regarding Arthur’s reply: I have provided screenshots, the order number, the keys—everything they requested. Arthur is fully aware of this, as I have been in direct contact with him.
Update – 10 April: After countless emails I finally got working keys. Thank you for this, but I can’t be entirely happy after all this hassle.
20 March 2026
Unprompted review
Reply from livecards.net
Hi Sami,
We are so sorry for the trouble you’ve run into, and we’d love to help get this resolved for you.
To get started, could you please provide your Order Number? This will allow us to check the status of your code in our system and find a solution as quickly as possible.
Update: We sincerely apologize for the ongoing inconvenience. Please be advised that we have officially escalated your case to our internal investigation team for a thorough review.
We are prioritizing this matter and will provide you with an update as soon as their investigation is complete. Thank you for your continued patience.
Warm regards,
Arthur
Fast and easy
30 March 2026
Reply from livecards.net
Dear Joshua Mongen,
Thanks for the great feedback! We’re happy to hear everything was fast and easy for you.
Should you require further assistance, please do not hesitate to contact us.
Have a nice day!
Warm regards,
Lucia
Incredible
Incredible.
p.s. if you’re wondering why they have unofficial denominations like 15 USD don’t be scared they split it into two, e.g. mine were 10 and 5 cards
1 April 2026
Reply from livecards.net
Hi Samuel Nwachukwu,
Thank you so much for the incredible feedback! We’re thrilled to hear you had such a great experience.
We also really appreciate you clearing up how our custom denominations work. We try to state this clearly on our website to keep everyone informed, but it’s awesome to have a customer confirm how smooth the process is!
If you ever need anything else, we’re always here to help.
Best regards,
Arthur
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