Little Ones London Reviews 

2,558
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and supportive staff for providing outstanding guidance, making the entire job search process remarkably smooth, reassuring, and completely stress-free. People consistently highlight the exceptional customer service, noting that consultants are always extremely responsive, kind, and genuinely dedicated to matching individuals with the right families. However, some customers also noted frustrating delays, unhelpful communication, and significant difficulties when trying to secure suitable candidate replacements. A few reviewers expressed deep disappointment regarding unresolved issues, poor follow-up service, and a complete lack of proper support after initial placements unfortunately failed.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is professional, supportive, and efficient... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting professional... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying significantly among... See more

User experience

Consumers find user experience to be very satisfying, reporting that the whole process is smooth, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was absolutely amazing throughout my job search. She was supportive, professional, and really took the time to understand what I was looking for in a nannying role. Thanks to her help, I found... See more

Company replied

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After fe... See more

Company replied

Rated 5 out of 5 stars

I have worked with Nadia for finding the right match with the families. She is always listens both clients and my preference and tries to match us both what we are looking for in terms of developme... See more

Company replied

Rated 5 out of 5 stars

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and pa... See more

Company replied


Company details

  1. Child Care Agency
  2. Recruitment Service

Written by the company

Little Ones is an established London Nanny and Housekeeping agency. We have been specialising in the placement of bilingual and English-speaking Nannies, providing childcare solutions since 2005. We are the leaders in our field. We are proud to promote bilingualism and intercultural understanding through educating children with articulate bilingual and English speaking Childcare-givers. We understand the importance of language development in a child’s early years and we recruit candidates who share the same ethos. We understand that the roles of a Nanny, a Nanny-Housekeeper and a Housekeeper are very different. This is why our consultants are specialists both in the vocations and cultures of the people they place. We guarantee we can make the domestic recruitment process positive, personal and above all stress free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.4

All reviews

(2,558)

154 reviews in the last 12 months

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Rated 5 out of 5 stars

Maternity nurse LHAMO

I applied for a role through the agency little ones uk , and Laurane contacted me quickly. She carefully reviewed my CV and understood my experience as a Maternity Nurse.

✅ Interview — L. then interviewed me, and it was very easy-going and comfortable. She created a friendly and relaxed atmosphere while still keeping the conversation professional, which made the interview feel natural and stress-free 🌟
✅ Communication — Laurane speaks fluent English and French, as I do, and this made communication effortless throughout the entire process.
She efficiently completed my background checks and very quickly found a lovely family who needed my services 🏡✨

I am sincerely grateful for her support, dedication, and expertise throughout.
I highly recommend the agency Little ONE s UK for their professionalism, and I especially want to thank Laurane for her outstanding recruitment skills 🙌💛

Thank you, Laurane — you made this journey smooth, positive, and successful 💐✨

7 November 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Dolma,

Thank you so much for taking the time to leave us a positive review. We're thrilled to know that Laurane has been of assistance to you, and we will be sure to pass on your kind words.

Best regards,
The Little Ones Team

Rated 5 out of 5 stars

I had a lovely lady called Morgane…

I had a lovely lady called Morgane Cognaud helping me with my process she was amazing super helpful and full of initiative! I have never used an agency before but I a million percentage recommend little one’s they’ve been nothing but great.
I’ve only been using them for the past two weeks and already I’ve had more than five interviews a meet the family and also now a job offer. Finding a job isn’t easy and is a long process but with the help of Morgane Cognaud and little ones it’s so quick and easy but also made perfect to what I was looking for!
Emily.

11 November 2025
Unprompted review
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Reply from Little Ones London

Hi Emily,

Thank you so much for your kind words - we really appreciate you taking the time to leave us a review and wish you the best of luck in the future.

Best regards,
The Little Ones Team

Rated 5 out of 5 stars

Jack was absolutely incredible during…

Jack was absolutely incredible during my job search. He took the time to really understand what I was looking for, and it showed in every step of the process. Jack was professional, attentive and patient, no matter how many questions I had, he answered each one clearly and kindly.

His support made the entire experience smoother and less stressful. You can tell he genuinely cares about the people he works with and that made all the difference. I truly appreciate his guidance and dedication, and I highly recommend him to anyone looking for someone who listens, understands, and goes above and beyond.

18 November 2025
Unprompted review
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Reply from Little Ones London

Hi Tess,

Thank you so much for taking the time to leave us a positive review. It's great to know that Jack has been of assistance to you; we will be sure to pass on your kind words.

Good luck in any future endeavours and feel free to get in touch, should you have any questions.

Best regards,
The Little Ones Team

Rated 5 out of 5 stars

thorough and efficient

Rocio was not only efficient but really friendly. Went through everything personally and took care to ask me about each position held as a Nanny.
I would 100% recommend

10 October 2025
Unprompted review
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Reply from Little Ones London

Hi Davina,

Thank you so much for taking the time to leave us a positive review. We're thrilled to know that Rocio has been of assistance to you, and we will be sure to pass on your kind words.

Best regards,
The Little Ones Team

Rated 5 out of 5 stars

Exceptional Agency

Dear Little Team, I want to share my impression of you. You are a very friendly agency to me. I have been working with you for many years, and I am always full of admiration for your professional and exceptional work. You are incredible in your quick handling of employee-client contact, without excessive bureaucracy. Your support is always perfect, answering questions and giving me tips. I feel that you are committed to and understanding of the staff you work with. This time I want to thank… Shanice Meunier for her incredible professionalism and the organization she has. I think managers should be proud to have someone like her on the team. I wish Shanice much success in the future. Thankful Barbara

12 November 2025
Unprompted review
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Reply from Little Ones London

Hi Barbara,

Thank you so much for your 5-star review! We really appreciate your kind review and we're thrilled to know that we met your expectations.

Best of luck in the future and don't hesitate to get in touch should you have any questions or queries!

Warm regards,
The Little Ones team

Rated 5 out of 5 stars

I was so satisfied to the service that…

I was so satisfied to the service that little once had given me as they are so friendly and approchable especially to Jasmine very friendly
Thanks Analyn

30 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hey Analyn,

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and will be sure to pass it on to Jasmine.

If you have any more questions or feedback, please don't hesitate to get in touch.

Kind regards,
The Little Ones Team

Rated 4 out of 5 stars

Helpful staff

Helpful staff. I

28 October 2025
Unprompted review
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Reply from Little Ones London

Hi Charito,

Thank you so much for your positive review! Should you have any questions or queries, don't hesitate to reach out to us - our consultants are always happy to help.

Best regards,
The Little Ones Team

Rated 5 out of 5 stars

I’m Patricia Benzaquen

I’m Patricia Benzaquen.
I did a interview this aftetnoon with Shanice .
She is amazing and kind.
She is already sent me some position.
Thank you Shanice!
🙏

28 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hey Patricia,

Thank you so much for taking the time to leave us a positive review. We'll be sure to pass your kind words to Shanice.

Good luck in your new position, and please don't hesitate to reach out if you have any questions or concerns.

Kind regards,
The Little Ones Team

Rated 5 out of 5 stars

Profesional staff always dealing to…

Profesional staff always dealing to find perfect candidate for job positions.
I strongly recommend little ones agency to find best candidate for your needs.

28 October 2025
Unprompted review
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Reply from Little Ones London

Hey Ben,

Thank you so much for your kind words.
We value your opinion and appreciate you taking the time to leave us a positive review.

Kind regards,
The Little Ones Team

Rated 2 out of 5 stars

Disappointed with the services

Disappointed with the services I’ve been provided. I was recommended this agency by a friend as she had gotten a job fairly quickly and said the agents were lovely.
I’ve been signed up with little ones for a few months now and I’m getting nowhere. I feel I’m constantly having to chase for updates or any messages I send as I feel I just get ignored 90% of the time.

I am keen to start a new role asap and I’ve not really had the support in finding anything.

27 October 2025
Unprompted review
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Reply from Little Ones London

Good afternoon Ms K,

I am sorry to hear that you are not satisfied with your experience with Little Ones. While we do not and cannot guarantee a job to any candidate that registers, I would be happy to look into this matter for you to see if there is anything I can do to help.

I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

First aid training with littleones

I booked a first aid training with littleones, on the day of the training I came across lovely people. The first aid tutor Gary was amazing, funny and very detailed. It was a 6 hours training but it felt short because it was fun and educating. I highly recommend littleones if anyone requires a childcare services or first aid training. I am looking forward to working for this company in the future.

26 October 2025
Unprompted review
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Reply from Little Ones London

Hi Winifred,

Thank you so much for the positive feedback.

It's great to know that Gary's support made the course enjoyable for you - we'll be sure to pass along your kind words to him.

Looking forward to working with you in the future!

Kind Regards,
The Little Ones Team

Rated 5 out of 5 stars

The course material was extremely interesting.

I have done Peadpatric First Aid to day. I need to thank Little ones. The training was excellent because the trainer was very supportive and knowledgeable. It was well planned and enjoyable throughout the session. It was the best course I have ever attended. Gary is a good trainer and friendly.
I really appreciate little ones the course was extremely interesting ,very good and professional trainer. I found the course most helpful. Many thanks.

26 October 2025
Unprompted review
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Reply from Little Ones London

Hi Maxine,

Thank you so much for your wonderful feedback.

It's great to know that Gary's support and knowledge made the course enjoyable and engaging; we'll be sure to pass along your kind words to him!

Kind Regards,
The Little Ones Team

Rated 5 out of 5 stars

I called in a Sunday and Robert Mc…

I called in a Sunday and Robert Mc Fadyen answered my call I needed help to find job as I wasn’t happy with the person who’s dealing with me and Robert says to me I’m going to work with you ! After few days he sent me different clients for interviews got the first one and instantly they offered me the job. I couldn’t thank Robert enough for being so quick , responsive and very very professional he is highly recommended to be your consultant guys. He is amazing ing thank you Robert 🙏🏻🙏🏻

23 October 2025
Unprompted review
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Reply from Little Ones London

Hi Zeny,

Thank you so much for your positive review and congrats on securing a position.

We're so glad to hear that you've had such a positive experience with our expert consultant, Rob and will be sure to pass on your kind words to him.

Good luck, and feel free to reach out should you have any questions or need further support.

Warm regards,
The Little Ones Team

Rated 4 out of 5 stars

Great agency

Great agency. Friendly and professional

22 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hey Claire,

Thank you so much for your review.

We truly appreciate you taking the time to share your experience with us and wish you the best of luck in any future endeavours.

Kind regards,

The Little Ones Team

Rated 1 out of 5 stars

Little Effort from Little Ones

Our experience with Little Ones was abysmal from start to finish. After paying over £3,500 for what was marketed as a “professional and discerning” recruitment service, we were sent three woefully unsuitable candidates in quick succession — one quit after a single day, another abandoned the role to pursue an entirely different career, and a third had to be dismissed for persistent lateness and poor performance. It felt less like a recruitment process and more like an elaborate exercise in fee extraction.

Despite a clear and detailed brief, it became immediately apparent that Little Ones invests little effort — if any — in understanding clients’ needs or vetting candidates properly. The whole thing amounted to an overpriced CV-forwarding service dressed up as something far more sophisticated.

When we raised our concerns, James Ross vanished behind a wall of deflection, while James Cree replied with a bizarre mixture of platitudes and copy-pasted nonsense seemingly pulled from other correspondence. Rather than acknowledge what was obviously a systemic failure, they hid behind fine print and recycled the same meaningless offer of a “replacement search” — something we had already declined multiple times. At no point did anyone take genuine responsibility or attempt to address the root problem: a careless, unaccountable approach to matching clients with candidates.

Little Ones charges luxury prices for a bargain-basement service. The company’s energy appears devoted not to delivering results, but to defending its own failures and protecting its revenue streams.

After months of wasted time, money, and patience, the only sensible advice we can offer about Little Ones is to steer well clear.

And since you asked so “cheekily” for a five-star review, William Bloomfield — here it is, just not in the way you were hoping.

Update // James: you say in your response that you presented a solution that has been agreed. That is misleading and inaccurate. If you bothered to read my email (to which you have not replied) you would have seen I noted “how unacceptable your remedy is (which unacceptability you seem to accept — noting, as you do, that it is “unlikely to be welcome news”).”

For the reasons explained to you the “solution” you offered — a replacement at some point in the next 36 months — is inadequate. We don’t need a replacement. We found one ourselves because you could not be trusted to do so. So far, she has proved better than any candidate LittleOnes offered.

In any event, your “investigation” still left unanswered question and, as I indicated to you, I expect to receive an answer to those questions rather than stock irrelevancies about DBS checks — which I took no issue with and never raised — and paediatric first aid certifications — which I not only took no issue with but which are of zero relevance to me as this wasn’t a childcare role, which you also knew. The issue here is LittleOnes failing at the most basic task: finding someone whose expectations align with our needs. Telling me that you were transparent about DBS checks* is no answer.

(*for those playing at home, this transparency is essentially “we don’t conduct them, but the candidate said they will obtain one if you ask them for it.”)

If you want to discuss a real solution I remain open to that. As matters stand, I do not consider you have adequately resolved this matter (or in fact to have made any genuine effort to do so).

To anyone reading, James’s response is exactly the sort of non-engagement you can expect from LittleOnes. You’ve heard “all care, no responsibility” - this is “all revenue, no care, no responsibility”. Ask yourself: Is this the type of service you’d expect from an agency you’re trusting to find people who you’ll leave in your house, or with your children?

16 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon C H,

I, again, apologise for your disappointing experience of the service. We have corresponded on this matter privately; I have reviewed your claim in relation to this case, and presented a resolution which has been agreed.

We look forward to ameliorating this matter upon your return to the service.


Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

I am happy with the Little One.

I am happy with the Little One.
Always find me good jobs.

9 December 2024
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Leticia,

Thank you so much for your 5-star review!

We truly appreciate you taking the time to share your experience with us. We're thrilled to know that we met your expectations. If you ever have any questions, feedback or need anything in the future, feel free to reach out.

Warm regards,

The Little Ones team

Rated 1 out of 5 stars

Very disappointed

Wish I could leave a better review but haven’t had a good experience with their process. Felt very pushed into transferring initial fees quickly and was reassured many times that it won’t be a big issue finding someone with our requirements. After transferring fees - absolute silence, had to chase every other week for an update, empty promises were made saying they might have found someone but then magically they disappear again. I started the process mid July and to date, not a single suitable candidate has been referred.
All in all an absolute disappointment, worked with another agency and they found someone within a month. Upset I wasted money on Little Ones just for being ghosted. Never again.

23 July 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Good afternoon Franziska,

I am sorry to hear that you are not satisfied with your experience with Little Ones. I would be happy to look into this matter for you to see if there is anything I can do to help. I can be contacted at j.ross@littleoneslondon.co.uk.

Best regards,

James Ross
Client Relations Manager
Little Ones UK Ltd

Rated 5 out of 5 stars

Rocio is my agent and she is so super…

Rocio is my agent and she is so super helpful before, during and after bookings with my clients, she is attentive to both parties. A great mediator and support!

2 October 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hi Nicole, thank you for your 5-star review!

We're thrilled to know that we met your expectations and appreciate you taking the time to share your experience with us.

If you ever have any questions, feedback or need anything in the future, feel free to reach out.

Warm regards,

The Little Ones team

Rated 5 out of 5 stars

well Done Little ones !!

well Done Little ones !!
From the first meeting with Breeya she has a lovely persona & rapport !
she didn,t disappear like so many agencies these days !! she quickly started searching for the jobs that suit& within a day or so got me an interview ! the support and encouragement top notch !!!! she saw a person not just a number etc!!! amazing experience thankyou .

22 September 2025
Unprompted review
Little Ones London logo

Reply from Little Ones London

Hey Tamzin,

Thank you so much for the 5-star review. We truly appreciate you taking the time to share your experience with us and wish you the best of luck in your new role!

Kind regards,

The Little Ones Team

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