Little Jax Reviews 

978
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many people find the products very comfortable and practical, genuinely appreciating the smooth ordering process and prompt delivery services. Customers frequently highlight the helpful support and nice quality of items like specialized pillows and decorative rugs. However, some reviewers were not happy with long delivery times and unexpected overseas shipping details. Others noted that items looked completely different from the advertised online pictures and felt the overall quality was extremely poor. A few consumers also mentioned frustrating difficulties with obtaining refunds and experiencing poor customer service communication when issues arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a split opinion among consumers. While many... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many reviewers report extreme... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some consumers experienced fast shipping, noting... See more

Value for money

Users describe profound disappointment regarding value for money, frequently calling products a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now... See more

Rated 4 out of 5 stars

Excellent customer service provided by littlejax. There was a little bit of a wait for the item, but it was truly worth it. The pillow itself is perfection and I would highly recommend it to any... See more

Rated 4 out of 5 stars

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a bu... See more

Rated 4 out of 5 stars

My order was processed promptly and arrived as communicated. Product was as described, the beige colour I ordered was found to have a pinkish hue. Not quite as I thought but still acceptable and an... See more



Contact info

3.2

Average

TrustScore 3 out of 5

978 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

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3.2

All reviews

(978)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Shaggy Rugs

It was easy to order my rugs on line and they were an affordable price and of good quality. I am very pleased with the quality of them and the lovely taupe colour blends in well with my colour scheme. My little toy poodle also loves lying on them and frolicking and rolling about.

24 December 2025
Unprompted review
Rated 4 out of 5 stars

Rug review

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a burnt orange.

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Placed an order over 2 weeks ago, with ‘standard UK delivery’ (the only option). No sign of it and the parcel is tracking as ‘awaiting despatch’ in Fuzhou China. It is not stated on the website that the products ship from China, I would not have ordered had I known. Now I’m short 2’(expensive) Xmas presents and customer service have been no use. Would give zero if I could.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Ergonomic pillow

I bought this pillow as my old pillow wasn't good enough and this was a good choice. The pillow is very comfortable with great support for head and neck. It's arrived very quickly for good value of money. Highly recommended.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

The pillow l ordered was too hard for…

The pillow l ordered was too hard for me unfortunately so l emailed Little Jax and asked about return abd full refund. They gave me clear instructions on how to proceed. I uploaded the Proof of Posting and got a return email to say ld been refunded! Within a few days the money was back in my account. Very impressed with Little Jax. Will use them again.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Cheap rubbish from China

Thought I was ordering from a company in England but the bath mats have come from China. Very expensive for such poor quality! They are nothing like the photos in the advert! Very disappointing. Wish I had read the reviews before ordering. Will definitely not be buying anything else from this company!

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Nowhere near as good as the pictures.

Nowhere near as good as the pictures.. dissatisfied with the quality for the price, after ordering I found exactly the same umbrellas available on Amazon for a fraction of the price!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Great pillow

Great pillow. Keeps the neck in good order. Easy to clean with cover. Would recommend if you are having trouble with your neck or shoulders.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a bath mat and on receiving…

I ordered a bath mat and on receiving it straight away disappointed,poor quality hardly any pile to it.

2 December 2025
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Gordon i am sorry to hear that. I have requested your contact information - please kindly provide this.

Rated 1 out of 5 stars

Not good

Product discribed as supportive for back and side sleepers, pillow is 7cm thick and when head is rested on it goes almost flat and not at all fit for purpose

6 December 2025
Unprompted review
Rated 2 out of 5 stars

ten days in and still only received 50%…

ten days in and still only received 50% of the order, no emails sent to explain why

6 December 2025
Unprompted review
Little Jax logo

Reply from Little Jax

Hi Mr Winkworth, I’ve requested your contact information. Please kindly provide this so I can get in touch and help get this resolved ASAP for you.

Than you

Rated 5 out of 5 stars

Colourful toybox; a perfect gift

I purchased a colourful toybox from Little Jax, which was delivered very promptly. It came flat-packed, but was easy to build, with clear instructions. My newborn Grandson (and his parents!) are absolutely delighted with it, as it is light enough to be kept in different rooms in their house. It is being used for baby item storage at the moment, before Ben is old enough to keep his own toys in it!

30 October 2025
Unprompted review
Rated 2 out of 5 stars

Bad quality

I bought a ‘luxury’ bath mat but the quality resembled one from a pound shop. I did contact LJ and I did get a full refund BUT it cost me £9 to return which was non refundable
Bad quality items and only an email or mobile phone number for contact
Would not recommend!

14 November 2025
Unprompted review

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