Little Jax Reviews 

978
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, most reviewers were somewhat happy with their experience overall. Many people find the products very comfortable and practical, genuinely appreciating the smooth ordering process and prompt delivery services. Customers frequently highlight the helpful support and nice quality of items like specialized pillows and decorative rugs. However, some reviewers were not happy with long delivery times and unexpected overseas shipping details. Others noted that items looked completely different from the advertised online pictures and felt the overall quality was extremely poor. A few consumers also mentioned frustrating difficulties with obtaining refunds and experiencing poor customer service communication when issues arose.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, reflecting a split opinion among consumers. While many... See more

Quality

Consumers find quality to be ambiguous, with opinions sharply divided. Many reviewers report extreme... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. On the... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Some consumers experienced fast shipping, noting... See more

Value for money

Users describe profound disappointment regarding value for money, frequently calling products a waste of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This looks excellent in the pictures . In reality I would rate as only average , not as thick as it appears and rather expensive . There are other sellers with the same product and pictures and I now... See more

Rated 4 out of 5 stars

Excellent customer service provided by littlejax. There was a little bit of a wait for the item, but it was truly worth it. The pillow itself is perfection and I would highly recommend it to any... See more

Rated 4 out of 5 stars

The rug I ordered and received is soft, thick and chunky, everything I wanted. However the colour is a lighter shade of orange than the photos advertised. I was expecting a much deeper shade like a bu... See more

Rated 4 out of 5 stars

My order was processed promptly and arrived as communicated. Product was as described, the beige colour I ordered was found to have a pinkish hue. Not quite as I thought but still acceptable and an... See more



Contact info

3.2

Average

TrustScore 3 out of 5

978 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(978)

139 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Early days yet

Early days yet, but thus far I’m becoming used to the pillow and getting a better nights sleep and less aches. Lack of communication from Royal Mail in terms of delivery date after initial hold up in customs.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

The product is NOTHING LIKE THE PHOTO…

The product is NOTHING LIKE THE PHOTO IN THE ADVERTISEMENT.
The design (edging) and the fabric used is nothing like as seen!
It is cheap and inferior!
Not fit for purpose!

8 March 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi there, we've requested your contact information. Please kindly provide this so we can help resolve this matter. Thank you in advance.

Rated 1 out of 5 stars

Not arrived

Not arrived

7 March 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi there, we've requested your contact information. Please kindly provide this so we can help resolve this matter. Thank you in advance.

Rated 1 out of 5 stars

Poor quality

Poor quality

5 March 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi there, we've requested your contact information. Please kindly provide this so we can help resolve this matter. Thank you in advance.

Rated 1 out of 5 stars

DO NOT WASTE YOUR MONEY …

Purchased two of the thick luxury bathroom mats…Absolutely nothing like the photo or description, cheap and nasty could have bought from Shein for a 10th of the price…DON’T WASTE YOUR MONEY ON THESE SCAMMERS

26 February 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi there, we've requested your contact information. Please kindly provide this so we can help resolve this matter. Thank you in advance.

Rated 4 out of 5 stars

Waiting since February 18th

Waiting since February 18th. Still not received.But, I have been contacted regarding delivery in a few days

4 March 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi, we have requested your contact information. Please could you kindly provide this so we can get in touch to help resolve this matter? Thank you

Rated 1 out of 5 stars

Waited over 2 weeks for this mat

Waited over 2 weeks for this mat. Horrible colour and Very poor quality. Do not waste your money

1 March 2026
Unprompted review
Little Jax logo

Reply from Little Jax

Hi, we have requested your contact information. Please could you kindly provide this so we can get in touch to help resolve this matter? Thank you

Rated 3 out of 5 stars

Mediocre

Not as fluffy as it looks on the advert… not worth the money tbh … market quality for a fiver

13 February 2026
Unprompted review
Rated 4 out of 5 stars

Disappointed

Couldn’t wait to get my order. When it arrived, great size, was disappointed in the depth & thickness, just simply isn’t as lush, thick and cushioned like the pictures ☹️☹️

13 February 2026
Unprompted review
Rated 4 out of 5 stars

Bath Mats

Bought 5 of the large bath mats. They appear to be fairly good quality and are non slip and absorbent as stated. Delivery was just over a week. They are imported from China which isn't really made clear; so if you want to buy British they are not for you. I haven't washed them yet but with a 100 day trial and 12 month guarantee I'm assuming all will be fine. Overall happy with purchase.

10 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look