Absolutely awful company. I ordered some shoes as gifts for little ones however they arrived over 2 weeks late, which meant I had to purchase replacements. The company then refused to accept the retur... See more
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See what reviewers are saying
Tried on 3 occasions to contact re form not one has been answered . Bought item on 28 Nov and still saying preparing parcel royal mail waiting on parcel and this is is 12 days later. Very poor custome... See more
Company replied
I dont usually review but have to tell you about this great online kiddies shop. Like everyone I scrolled the Internet looking for kiddies clothes a bit different than the norm and at a fair price... See more
Company replied
I’ve been buying clothes for my great grandchildren from Little Darlings Closet since stumbling on the shop in Brighton 3 years ago.It was such a welcoming shop,the staff were so pleasant and helpful... See more
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Company details
Written by the company
Children’s clothing Store. Childrenswear and babywear specialists. Designer kids clothing from Newborn up to 10yrs. Buy online or from our shop situated In Brighton’s Famous Lanes. Wide variety of kids wear including Emile et Rose, Mayoral, Caramelo Kids, Sarah Louise, Baby Gi, Miranda, Rochy, Cuka, Basmarti, Mac Ilusion, Meia Pata, Pretty Originals, Phi Clothing, Dandelion, Minibanda, Sarabanda and many more.
Contact info
23 Brighton Square, BN1 1HD, Brighton, United Kingdom
- 01273459258
- Info@littledarlingscloset.co.uk
- littledarlingscloset.co.uk
3.5
Average
233 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Reply from Little Darlings Closet
Thank you for your review and we are so glad you are pleased with your items and delivery
LDC X
Terrible customer service.
Customer service is basically none existent. Never received my parcel. Claimed they sent with Royal Mail while tracking stated Royal Mail was waiting to receive parcel. No apologies about delay and not receiving parcel. Didn’t seem to care really. Took over two days for reply over email to get “we will look into it” 5 days later still never got back to me. Yet always manage to reply to bad reviews. Wouldn’t have any if you sorted out your customer service skills. Isn’t hard to give an apology for your delays and mistakes and actually get back to people when you say you will. Would never order again.
29 July 2024
Unprompted review
Reply from Little Darlings Closet
Dear Chloe
We are sorry you are unhappy in this instance and totally take on board your comments. We did reply to your first email within 48hrs but Unfortunately we had to wait quite a time for Royal Mail to confirm collection (they collect from our warehouse every day and scan to confirm) and then also to admit the parcel was misplaced. We refunded you in full immediately and sent an email confirming refund.
Apologies that you feel you weren’t responded to quick enough. We will look into our response times and address with administration staff.
Kindest
LDC
Sam the owner is just so lovely my…
Sam the owner is just so lovely my order never arrived so I got in touch with Sam and nothing was to much for her she resent my order with 5pairs of socks to say sorry such a lovely lady and I order quite a few times from here as great prices and customer friendly love Sharon xxx
10 July 2024
Reply from Little Darlings Closet
Sharon thank you for this lovely review and taking the time to do it. It really means a lot. I’m sorry Royal Mail misplaced your original order 😡… so glad you love our items and we are so appreciative of your custom.
Kindest
Sam
LDC
Lovely coat hat and babygrow can't wait…
Lovely coat hat and babygrow can't wait to see her in it
12 July 2024
Reply from Little Darlings Closet
Thank you for your order and your lovely review we are so glad you are pleased.
Kindest
LDC
Reply from Little Darlings Closet
Thank you for your lovely review and taking the time to leave it for us it’s greatly appreciated. We are so glad you are pleased with your order. Do sign up to our newsletter and you will receive special offers and early access to any sales we have.
Kindest
LDC
Asolutely in love with items I bought…
Absolutely in love with items I bought for my grandaughter the quality is amazing and delivery was very fast website very easy to use will definitely be ordering again
28 June 2024
Reply from Little Darlings Closet
Dear Lisa thank you for your order and your review… it’s greatly appreciated. So glad you love the items. Pls do Sign up to our with your email via the website and you will received special offers and discounts only available to customers xx
Pink outfit…
I stupidly ordered an item and didn't realise that I had arranged to pick it up and s8nce I'm in Scotland that would be difficult . The shop suggested I cancel then reorder the item with postage . The outfit arrived very quickly
27 June 2024
Reply from Little Darlings Closet
Thank you for your review Carol and we are glad you received quickly… we are sorry that we do not have facilities to take payment over the telephone for postage costs at present… but we are so glad and grateful for your order x
Love this shop …
Love this shop and it's fast delivery which it's what you want when you order clothes for your little one..since becoming a nanny I am always looking for something different but nice and I always find it in Little Darlings Closet ..
6 June 2024
Reply from Little Darlings Closet
Thank you so much for this lovely review and taking the time to leave it, we really appreciate it and are so pleased you are happy with the clothes and the service xx
Beautiful baby outfit
I bought a gorgeous baby boys outfit for my Grandson, not born yet. Will definitely buy again. Lovely quality set.
3 June 2024
Reply from Little Darlings Closet
Thank you so much for your review and congratulations on your new grandson due to arrive xx
Wrong item and wrong quantity in order
Ordered 2x white socks and received 1x pink socks. Emailed asking for the order to be corrected and still have not received an email back or a refund..
3 June 2024
Reply from Little Darlings Closet
Dear Chloe
I’m so sorry this has happened and we will look into how immediately and take whatever steps needed to make sure this doesn’t happen again. We did have some agency staff booked to cover sickness on the day your order was dispatched and it looks like it was one of them. However this is no excuse. I have therefore refunded your order in full immediately
Kindest
LDC
The delivery was so quick ordered on…
The delivery was so quick ordered on Thursday came Friday
7 June 2024
Reply from Little Darlings Closet
Thank you for your lovely review we really appreciate it and are so glad you were happy with your order x
Bad communication sent us the completely wrong thing
Got sent the completely wrong item witch was cheaper than the original we ordered
28 May 2024
Reply from Little Darlings Closet
Dear Tia,
We are sorry this has happened, we received your email on Friday afternoon and have replied to you today (monday). We have emailed you back advising we will look into this immediately. Please could you forward images of the item you have receive to our email info@littledarlingscloset.co.uk. so that we can check what has happened at the warehouse and with our inventory team.
Kindest Regards
LDC
Great product but they sent the wrong…
Great product but they sent the wrong size to what I had ordered, was quick and sending out the correct size but then charged me £3.69 to return the item when it was there mistake!
3 May 2024
Reply from Little Darlings Closet
Dear Katie
Yes unfortunately the wrong size shoe was sent to you and we sent out the correct size immediately. We apologise profusely for that and have taken steps with our warehouse to make sure this does not happen again. We did sent you a pre paid postage label by email for the returns postage, So you shouldn’t have been charged anything? Did you have problems with it? We don’t have any emails that we can find saying this? Your previous order was in December with no problems at all I believe. Sorry this has happened. Please provide proof of being charged to us via email and we will of course reimburse you immediately.
Kindest
LDC
Reply from Little Darlings Closet
Thank you for taking the time to review us and so glad you were pleased with your order.
Kindest
LDC
Reply from Little Darlings Closet
Thank you for your lovely review… we really appreciate it… we now send 24hr tracked and have just changed our system over so you should receive even quicker if you order again… once again thanks for taking the time to leave a review it’s greatly appreciated xx
Went above and beyond to sortbout my…
Went above and beyond to sort out my query,which was an error made on my behalf. The query was sorted efficiently.
Thank you so much! :)
24 April 2024
Unprompted review
Reply from Little Darlings Closet
Thank you so much for taking the time to leave a review Jodie is greatly appreciated. We are so pleased you are happy and hope you enjoy your new Caramelo Kids Sunhat xx
Fast delivery
Fast delivery. Well packaged. Good price. Excellent quality. Will buy from this company again
11 April 2024
Reply from Little Darlings Closet
Dear Patricia thank you for taking the time to leave us a review we really appreciate it and are so glad you are pleased. We look forward to your next shop with us x
Shop owner Sam always lovely and…
Shop owner Sam always lovely and helpful quick and efficient delivery ..always love my purchases I buy for my 3 daughters , can’t wait for the summer new outfits.
15 April 2024
Reply from Little Darlings Closet
Thank you so much for your lovely review Chloe and we are so pleased you love your orders 🙌
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