Lissie Lingerie Reviews 

103
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, highly knowledgeable, and welcoming during every single appointment. Reviewers consistently emphasize that the team listens carefully to individual needs and creates a remarkably warm, supportive environment. People are extremely happy with the wide selection of beautiful, incredibly comfortable, and perfectly fitting lingerie options. Visitors truly appreciate the personalized attention, noting that the unique fitting process without tape measures leaves them feeling entirely confident. Consumers often mention that they will gladly return for future purchases because of the outstanding overall product quality.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team is extremely friendly, welcoming, and... See more

Product

People report high satisfaction with the product, frequently highlighting that they finally found comfortable... See more

Service

Consumers find service to be exceptionally positive, frequently praising the friendly and professional staff... See more

Quality

Customers consistently note positive experiences with quality, expressing great satisfaction with the amazing... See more

User experience

Customers felt a strong sense of satisfaction with their user experience, highlighting knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who has had breast cancer and multiple breast surgeries bra fitting can be daunting. I visited Lissie Lingerie and was made to feel at ease as soon as I stepped through the door. The knowle... See more

Company replied

Rated 5 out of 5 stars

Visited today with my daughter. Great experience, the fitter spent plenty time with both of us, didnt feel rushed or pressured. Staff member was very friendly and put us both at ease. Great first... See more

Company replied

Rated 5 out of 5 stars

Always struggled to find a bra that fits me well and is also still cute! Had some uncomfortable experiences trying to bra shop before so have been wary. Everyone I met at Lissie Lingerie was so lovely... See more

Company replied

Rated 5 out of 5 stars

Popped into shop today as I was passing. Claire the member of the team was very welcoming and so knowledgable, in fact I received fabulous customer service. I came out with 2 very comfortable and be... See more

Company replied


Company details

  1. Lingerie Store

Written by the company

We're an online Lingerie shop that specialises in large cup & plus size lingerie, stocking a range of bra styles and lingerie sets from trusted and established brands. We also offer in person fittings in our Fife office.


Contact info

4.8

Excellent

TrustScore 5 out of 5

103 reviews

5-star
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3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(103)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service this morning in…

Excellent service this morning in Dunfermline shop! Was in and out with a few options within about 20 minutes!! First bra I tried on was a perfect fit couldn’t believe how comfortable it felt! Would highly recommend! Thank you! X

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service given

Visited the Dunfermline store. Made an appointment for a fitting. Fantastic service given. Lovely girls working there. Best EVER bras ive had fitted in my life. It's my first visit but won't be my last. I have struggled getting bras to fit as they are supposed to. Ive now got 3 that fit extremely well. So so pleased.

18 August 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Pauline, thank you for the kind feedback! We are so glad you are loving your new bras! We look forward to welcoming you again in the future! Sheryl x

Rated 5 out of 5 stars

First time visiting this lovely little…

First time visiting this lovely little shop in Glenrothes yesterday. Despite it being so busy we were made most welcome. No appointment needed for a bra fitting lots of beautiful bras for Ladies with larger bust sizes which was like a breath of fresh air. My Sister purchased a beautiful bikini and I got a Bra which actually fits perfectly which made me feel amazing. Definitely worth a visit and we will definitely return, maybe we will pay the new shop in Dunfermline a visit next time.

14 August 2026
Unprompted review
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Reply from Lissie Lingerie

Thank you so much for the kind feeback! We are so glad you both enjoyed your experiance with us here at Lissie Lingerie! We look forward to seeing you in store again :) Sheryl x

Rated 5 out of 5 stars

Visited the Glenrothes store

Visited the Glenrothes store and had my first ever professional bra fitting. I love my new bras and they fit perfectly. The staff helped make me feel at ease throughout the whole experience.

5 August 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Tanya, thank you for the kind feedback! We are so glad you enjoyed your experiance with us here at Lissie Lingerie! Sheryl x

Rated 5 out of 5 stars

Wonderful addition to Dunfermline City

Great service in Dunfermline on two occasions since this branch opened. 👏

Well done to the team.

8 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Jane, thank you for the kind feedback! We hope to welcome you again in the future. Sheryl x

Rated 5 out of 5 stars

Lovely staff

Lovely staff, I was in for a fitting expecting to walk out with nothing, but no!
These girls really know their stuff! They are non-judgemental and really made me feel at ease. I managed to get 3 very nice comfortable bras and will be back for more.

1 August 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Anne, thank you for the wonderful feedback! We are so glad you felt comfortable at your fitting, our girls always aim to make it as relaxing as possible. We hope you are loving your new bras! Sheryl x

Rated 5 out of 5 stars

Excellent bras

Excellent bras, swimwear and of course the staff always happy to help

4 April 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Donna, thank you for the kind feedback! Sheryl x

Rated 5 out of 5 stars

Experienced staff and great range of bras

Great experience getting a bra fitting at Lissie Lingerie, Melissa and her staff are so knowledgeable about the best style and fit for you, I discovered I have been wearing the wrong size of bra for a long time, my new bras now feel so comfortable to wear, would definitely recommend

1 April 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Beth, thank you for the kind feedback! We are so glad you enjoyed your experiance here at Lissie Lingerie. We hope to welcome you again in the future. Sheryl x

Rated 5 out of 5 stars

I had such a lovely experience at Lissie Lingerie

I had such a lovely experience at Lissie Lingerie and would highly recommend booking a bra fitting.

I initially popped into the Dunfermline shop without an appointment, but the staff were busy with pre-booked fittings. They were very friendly and explained I was welcome to wait or browse and try things on myself. As I’d recently lost weight, I really wanted a professional fitting, so I went online and booked an appointment for the following week – which happened to be my birthday!

My fitting with Dominica was fantastic. She immediately put me at ease, and I didn’t feel anywhere near as self-conscious as I’d expected. She was friendly, knowledgeable and incredibly patient, bringing in several different styles for me to try. She explained how a bra should fit properly, showed me how to position myself correctly for the best fit and comfort, and helped me understand what size worked best for me.

I left with two bras, including a sports bra, and ordered another style that wasn’t in stock. Since wearing my new bras, I’ve received so many compliments on how I look. I’m convinced it’s because my new bras give me the support and uplift I needed and really show off my new waist after losing weight!

When I returned to collect my ordered bra, I also bought a bottle of Soak after seeing Mel, the owner, recommend it online for caring for bras. It was a lovely extra touch and shows how passionate they are about helping customers get the most from their purchases.

If you’re considering a bra fitting, I can’t recommend Lissie Lingerie enough. My biggest tip would be to pre-book your appointment, as it’s clearly a popular service—and after my experience, I can absolutely see why!

21 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Mrs Ramage, thank you so much for the wonderful feedback! We are so glad you enjoyed your experiance with us at Lissie Lingerie and could see how genuinely passionate our fitters are about their jobs! We hope you are loving your new bras! Sheryl x

Rated 5 out of 5 stars

Highly recommended

I attended an appointment at your Glenrothes store. The staff member was amazing and I went away with three new bras from brands I hadn’t used before. I love them. I left feeling happy after a very positive experience, so much so that visited your Dunfermline store to buy a new swimming suit. Thank you from a happy customer 😊

27 May 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Kirsty, thank you so much for the kind feedback! We are so glad you are loving your new bras! We hope to welcome you back to Lissie Lingerie in the future! Sheryl x

Rated 5 out of 5 stars

Excellent Service and friendly staff

Went into Dunfermline without an appointment and got seen straight away. The staff were so kind and helpful. Found the perfect bras that were exactly what I was looking for. Also bought the Soak to wash my bras and keep them good. Will be back and keep up the excellent service.

4 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Laura, thank you for the kind feedback! We are so glad you enjoyed your experiance at Lissie Lingerie! We look forward to welcoming you back. Enjoy your new bras! Sheryl x

Rated 5 out of 5 stars

This is the 2nd time we have visited

This is the 2nd time we have visited. Great value and service provided. Love the new shop in Glenrothes.

21 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Pauline, thank you so much for joining us again! We hope you love your new bras! Sheryl x

Rated 5 out of 5 stars

Highly recommended.

Very friendly and professional service. Fitting done in a spacious fitting-room, with plenty of time and attention.

15 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Christine, thank you for the kind review! We are so glad you enjoyed your experiance with us! We hope you love your new bras and we hope to welcome you again in the future! Sheryl x

Rated 5 out of 5 stars

The whole experience from fitting to…

The whole experience from fitting to choosing a bra was really good . The staff are lovely and I ordered my bra they said a week and it was here before that would really recommend trying them.

2 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Margaret, thank you for the kind review! We are so glad you enjoyed your bra fitting experiance with us! We hope to welcome you again in the future, Sheryl x

Rated 5 out of 5 stars

Great bra fitting experience

Great bra fitting experience! I walked in to get measured and received fantastic service. The staff were friendly, professional, and made me feel completely at ease. I'll definitely be back!

3 July 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Marie, thank you for the kind feedback! We are so glad you enjoyed your experiance with us here at Lissie Lingerie! We look forward to welcoming you back, Sheryl x

Rated 5 out of 5 stars

First even bra fitting and it was…

First even bra fitting and it was amazing the lady made me feel comfortable and talk me through all the different bra and found one that fit my body perfectly I would recommend this service to everyone

20 June 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Davina, thank you so much for the kind feedback! We are so glad you enjoyed your experiance here at Lissie Lingerie and we hope to welcome you again in the future, Sheryl x

Rated 5 out of 5 stars

Excellent bikini fitting

I popped in without an appointment and received excellent service. Melissa was excellent, very friendly and knowledgeable. The size I needed wasn't in stock, but it was ordered and arrived within 3 working days.
I can't wait to wear my new bikini on holiday.
I'll definitely be shopping at Lissie Lingerie in future.

20 June 2026
Unprompted review
Lissie Lingerie logo

Reply from Lissie Lingerie

Hi Deanne, thank you for the lovely feedback! We are so glad you enjoyed your experiance at Lissie Lingerie and we hope you love your new bikini! We look forward to welcoming you back! Sheryl x

Rated 5 out of 5 stars

Was well attended to and prompt…

Was well attended to and prompt service.
Friendly staff and willing to help at any time.

20 June 2026
Unprompted review
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Reply from Lissie Lingerie

Hi Kathryn, thank you for the kind feedback! We hope to welcome you again to Lissie Lingerie in the future! Sheryl x

Rated 2 out of 5 stars

Left feeling more self conscious than confident

Based on the advertising I'd seen online, particularly on TikTok, I was under the impression that the shop catered for a wide range of sizes. Unfortunately, I was disappointed to find that there were very limited options available for smaller sizes.
At the start of my fitting, I mentioned that I was worried nothing would fit because I'm so petite. The fitter responded that it was "such a good problem to have." When I explained that it actually isn't and that being so small is one of my biggest insecurities, she laughed. I found this quite dismissive and it certainly didn't help my confidence.
In the end, there wasn't anything available that fit me properly. However, I will say that the fitting itself was informative, and the staff did a good job of explaining how a bra should fit and what to look for.
My gran also had an appointment at the same time and, as she is a larger size, she was able to find a bra that fit well and left happy with her experience.
Overall, the fitting advice was helpful, but I felt the shop's marketing gave the impression that it catered for all sizes when that wasn't my experience, and I was disappointed by the way my concerns about my size were handled.

16 June 2026
Unprompted review
Lissie Lingerie logo

Reply from Lissie Lingerie

Hi Rhianna, I just want to start by saying how genuinley sorry I am about how you felt during your fitting, this is absolutley not why I started this business, I absolutley pride myself in how we make people feel when they come to us, so I am so so sorry that you felt like this.

As it currenrly stands, we stock from an A-LL cup, and from a 28 to a 48 band, with the bulk of our stock being a E-J cup. That being said, we are finding that many ladies with a smaller bust are coming to visit us, and we really do now have a true demand for smaller bust sizes. When we initally started, we catered more to larger busts, hence why we have more in stock. We're planning to introduce a new brand in the coming months which will suit ladies who require a smaller size. I'm really sorry that this wasn't explained to you as it would have provided more context and we could have offered to keep in touch for when this arrived.

Please can you email directly on melissahardie@lissielingerie.co.uk, I really want to follow up personally with you Rhiannon and find out some more infortmation on your visit to us. I've tried to have a look for your visit but I can't see an appointment with your name. We have two shops and I would really like to pass this feedback on to the relevant team in a constructive way so it doesn't happen again. I am truly sorry this has been your experience, please get back in touch with me as I take this very seriously.

Thank you for your feedback and I really hope to hear from you soon.

Thanks

Melissa

Rated 5 out of 5 stars

Fantastic Shop

After previous bad experiences when going for a fitting I can honestly say this was a joy. The staff were welcoming, friendly and professional. There are is a great range with lots to choose from. The bra I bought was so comfy I wore it out the shop. This will be the only shop I buy my bras from.

9 June 2026
Unprompted review

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