Very "pure". No frills website, simple order form, very effective telephone service. I'm using the 900 Mbps symmetrical on CityFibre network. Worked like a charm, the ONT installation was smooth, ro... See more
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Had issue with slow internet speed and not being able to stream anything. The person on the phone was very helpful, although a little frustrating at times having to go through all the settings it was... See more
Company replied
Don’t trust positive reviews left recently - definitely paid for. Every week they have “maintenance” without notice before or after - router reboot required after you go through gaf of creating ti... See more
Company replied
Will be moving to another provider imminently. Poor WiFi signal throughout home, significant outages throughout our contract with them. More recently have received multiple messages daily saying “do n... See more
Company replied
Company details
Written by the company
LinkBroadbands.com is here to make getting online a simpler and more affordable process. Our team is committed to bringing you all the information you could possibly need when making the right purchasing decision for your home or business. We offer to every consumer who signs up before Black Friday receives a 12-month Amazon Prime membership as well as six months of FREE TV service (with Premier Sports 1 & 2), 215+ channels, and 45+ Apps.
Contact info
Dartford business park , DA1 5FS, Dartford, United Kingdom
- 03301741444
- info@linkbroadbands.com
- linkbroadbands.com
2.9
Average
308 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had issue with slow internet speed
Had issue with slow internet speed and not being able to stream anything. The person on the phone was very helpful, although a little frustrating at times having to go through all the settings it was worth it to bottom out the issue and got a new router sent through the next day. Everything working perfectly with higher speeds than every before.
31 October 2024
Unprompted review
Reply from linkbroadbands.com
Hi Paul,
Thank you very much for the feedback.
Do not recommend this broadband provider
Will be moving to another provider imminently. Poor WiFi signal throughout home, significant outages throughout our contract with them. More recently have received multiple messages daily saying “do not reset your router”. Impossible to get hold of via email or phone. Will be taking advantage of the "One Touch Switch" process when moving to a new provider, which thankfully means I do not need to attempt to get hold of Link Broadbands again.
15 October 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service.
Your feedback is important to us, and we are committed to making things right. We have tried to contact you, but didn't get any response. If you'd like to share more details, we would be happy to investigate the issue further and work on a resolution. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
The best ISP reseller in the UK
Awaiting to get connected. Quite good customer service so far. Can’t comment anything on broadband as I’m still not connected.
Customer portal quite simple with a lot of information on it. Just bootstrap can be improved for mobile optimisation.
Generally they are offering the best broadband plan including pricing, speeds, and no long term contracts.
12 October 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
Terrible customer service
Terrible customer service - doesn’t answer any questions you ask or resolve your problems. Both verbal and digital communication feels like taking to a computer.
Very poor broadband performance - when there is an OFNL problem, it can take over a week for Linkbroadband to resolve their own service! Ongoing broadband performance issues not related to OFNL, also cannot be explained despite multiple attempts to seek clarification from customer services.
13 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Poor experience - Would not Recommend
Frequent patchy service has had me considering switching provider for the past few months. The significant outages over the past month were the last straw, especially as I work from home. Constant spamming of messages saying “do not reset your router” and poor customer service add to the mess that is Link Broadbands. Only reason for the 2nd star is that there were brief periods of no issues, although that’s the least you’d expect.
11 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
An absolute joke of a company.
An absolute joke of a company.
Poor internet connection, no support and very little technical support.
I receive emails stating do not reset your router in the title and then please reset your router in the text!
They have an online portal where you can raise issues but do not respond!
I have sent many emails and they do not respond.
I have now cancelled my contract after 2 years of pain, but I want to warn everyone about the issues.
I think the trust pilot reviews and google reviews say things - 2 out of 5!
If I could give a minus star reading I would.
DO NOT CHOOSE LINK BROADBAND
11 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Absolutely shocking service
Absolutely shocking service - constant outages ! Frequently don’t get the speeds you pay for !! Emails through the night last few nights telling me to reset my equipment- of which does nish!!!
Will be ringing them tomorrow to cancel not worth the time chasing trying to sort it out anymore!!
10 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Constant issues
After 15 months with Link Broadbands I have had enough and found a new provider. I am barely able to work from home due to constant outages, maintenance and issues. I have never known such an unreliable internet company. Wired internet speed has been well below what I paid for. There have been too many instances of hours or days with no internet and never any reimbursement for this. I have contacted them about issues in the past and tried to give them the benefit of the doubt rather than cancelling straight away but the quality just gets worse and worse. Over the last 24 hours I have received 7 emails from them with the same message on restarting my router to improve speeds, but sadly despite this it remains abysmal.
9 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Shocking Service
Extremely poor service, internet cuts out 2-3 times a week, no customer service at the weekends or after 5. No service updates on their site, shocking all round 100% would not recommend!
8 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Internet has been down since 1pm it's…
Internet has been down since 1pm it's now 21.40pm, had link nearly 3 years and was great until a couple months a go with all this maintenance and upgrades etc. I have an autistic child who gets very distressed with it goes down. Really not good enough we aren't getting what we pay for
4 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
DO NOT USE
Activated on Friday, all ok. Broadband went down Saturday and was still down on Wednesday. Tried to call several times each day but just "in a queue" each time with no answer, 2hours 26mins one time, disgraceful.
4 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Shockingly bad
Shockingly bad
Weekly outages. Issues not reported on their service status page. Impossible to speak to anyone. Either remain as caller #9 for an hour or get disconnected. Avoid at all costs
2 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Yet again. Crap
Yet again, service down intermittently in Burton on Trent. Over the last week has been a nightmare. Have to tether to mobile to work from home. Tried calling again several times only to be cut off every time. Crap...
Jamie Staton Burton.
4 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
The service has been very intermittent…
The service has been very intermittent of recent times with multiple outages per month. I was with Plusnet at my previous address and only experienced occasional issues may be Two or Three times per year over a Ten year period.
Hoping the service from link will improve 🤔
3 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Every month we experience WIFI outages…
Every month we experience WIFI outages at random times (day and night), opening an IT ticket won't help. They just ignore it. You have to call. Being on hold for almost 1h, can't solve any issue. Worst provider I've had so far. Don't do it!
3 September 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: customerservice@linkbroadbands.com
Or open a ticket in your customer portal
Poor service
I was with my previous provider for 3 years only ever one incident which was resolved quickly. I've been with link for 3 months and the service is always going down.
Customer service is poor no one answering phones.
I won't be renewing my service can't wait till My contract is up
2 September 2024
Unprompted review
Down again
Down again, internet unreliable. Planned maintenance which then never comes back up!
2 September 2024
Unprompted review
UNRELIABLE, SLOW INTERNET PROVIDER
I've been using Link Broadband for about 18 months now. I pay for download speeds of 180 mbps and have not once achieved that speed. In recent months speeds barely get over 30 mbps and regularly drop to single digits! Added to this the fact that the connection drops with increasing regularity and no warning at all! It happens most weeks now, 2 or 3 times a week! Not worth the money at all - avoid if you can!
22 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
I am a customer with Linkbroadband for…
I am a customer with Linkbroadband for around one and half year now, very good service and I chose to continue with their service after moving out to new apartment.
I had an issue with the new subscription and they immediately contacted me and solved it.
21 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for your continuous support as a loyal customer of Link Broadband. We appreciate your positive feedback and are glad to know that you have consistently enjoyed our service without any issues. Our dedicated customer service team is always available to quickly address any concerns you may have. Your satisfaction is our priority.
Thank you for choosing Link Broadband. We are committed to providing you with a reliable internet experience.
Best regards,
Link Broadband
Terrible customer service and bad…
Terrible customer service and bad network
21 August 2024
Unprompted review
Reply from linkbroadbands.com
Dear Sir/Madam,
Thank you for taking the time to provide feedback on our internet service. We are sorry to hear that you had a negative experience with our service. I was unable to find your profile based on your username. If you still require assistance please contact us using one of the following methods.
Call us: 033 0174 1444
Email us: info@linkbroadbands.com
Or open a ticket in your customer portal
Best regards,
Link Broadband
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