linkbroadbands.com Reviews 308

I have been with link broadbands for a few weeks now. Had a few teething issues with migration and the new setyp and had to speak with support to resolve them. I found their support to be good with them actually calling back and resolving the problems and responding to emails. Seems like a small thing but from my experience a lot of providers do not do this or respond in a timely matter. So would have been better not to have needed to conatct support but when needed the did very well.

I would give an even lower rating if possible. From last 2 months I have experienced a lot of sudden network interruptions, I work from home and internet connectivity is of utmost importance. Unplanned outages at peak working hours are completely unacceptable. Last week there was an unplanned outage for more than 3 hours. This has become a common thing with link broadband these days

Appalling service, not only does the service continually drop out which is a huge inconvenience, to which you simply receive a “sorry “ email, (even though you pay a fortune), with no offers of recompense or explanation, but the company appears to be run from people in what can only be described as their back room, in which when you speak to them, they clearly don’t even have telephone microphones (because they don’t appear to be capable of speaking directly into the phone), but they also technically do not have the knowledge! Also providing the cheapest possible router, that isn’t even 6 compatible (and for a fibre optic company … really???!!!)

Like the others first 2 and half years fantastic , last 6 months terrible maintenance and downtime nearly every week dropped out Friday took me 4 and half hours to speak to someone every time got told 1 in the que it cut me off phoned again got cut off spoke to sales transfer cut off when finally get through tier 1 who couldn’t help at all usual crap reboot router? even when told id rebooted 4 times fobbed off told it should be fixed by the night or morning speeds used to be constant now dropping to lower than 10mbs it’s not my end as they always try and tell me worked for communications for a number of years so know my way around routers and networks please stop fobbing people off the problem is over capacity classic case of greed before servicing customers you already have, unfortunately now I’ve cancelled my contract as didn’t even get a call back by the so called specialist tier 3 as promised . shame really as I’ve recommended link to few neighbours and like said last 6 months gone downhill completely, and the fact i put a ticket in to give notice as very frustrated regarding the joke of trying to speak to someone like said must have been cut off 20 30 time in the que not one phone call back to discuss the issue or my dissatisfaction. shame as been with you 3 years.

Been with them for 2 year. Their service was great for the first year. But last 3-4 months have been very poor. Service drops out. There is no one answering customer service calls. I am looking to move.

UNACCEPTABLY bad, lack of support

Internet went out Friday morning. Not great when working from home!

Tried calling multiple times, after waiting about 20 minutes the line cut out, getting hung up on is not what you need when trying to get support!

Put in a support ticket instead, only just head back from them the Monday after.

Internet came back but very temperamental later that day Friday, when paying for 900MBs, you notice it barely being 1!

Next day (Saturday) internets out again so again tried calling in multiple times, not once did I get through to anyone.

Support tickets apologised, but seen nothing in the way of compensation, reason (unplanned maintenance could be anything) or further advice.

Words are cheap, we’ve lost time and productivity due to this.

Worst broadband...getting download speed of around 16mbps even after having 100mbps plan....worst service and support...no one picks up call on helpline...not at all good for wfh...not at all good when watching OTT content...don't go for this broadband

First 2 years was fantastic. Since then nothing but issues, unhelpful customer service. Will be looking to move on

Unfortunately i need to give credit to the 1 star rating as they do not provide proper services. I'm looking to move away from them after 5 months. Broadband keeps dropping, low speed although is fibre, no customer support, always waiting on the phone and when in position 1 call hangs. Raising tickets online and no one bother to call just closing the case. No customer service over the weekend neither.

I am on OFNL, I only switched to them from another service provider on Tuesday, but on Friday in the morning, my internet got cut off and I have to go to the office to continue my work. While I was in the office, I called the support number and I was told there was an issue but it was resolved, however when I got home in the evening the internet is still down. Now it's Saturday I tried calling the support number during the advertised Saturday office hour, no one is picking up after more than 10 attempts. I also emailed and created a support ticket in my account, no response whatsoever for over 24hr.
I was with the previous provider on OFNL for multiple years and never had any issue.

Update: My internet connection was restored after 36 hours outage and the support was non existent, and this was during the 1st week I switched to them. afterwards I didn't hesitate to switch away to another provider with much better reputation on OFNL. There is a 14-day cooling off period.

The internet seems to be up and down a lot and the speed is not as adverted or what I paid for. There technical support is poor. They take days to reply to tickets, you are lucky if some one answers the phone. They never reply to complaints on the web site. I would avoid this company is I was you

Called today regarding the 6th outage we have experienced this month, (we were hung up on 4 times before managing to get through) this one for over 3 hours. No apologies, assurances our internet would be back within 15 minutes (took another 30 mins). When advising we were unhappy with the amount of time our service had been down we were met with well there’s nothing we can do. We advised we weren’t happy and would be leaving at the end of the month to be met with ‘sure sure’ and then they hung up. Up into these past 4 months we’ve never had any issues but lately they’ve been some of the worst customer service/ providers we’ve ever dealt with. I would advise anyone looking to join link broadband to go elsewhere.

I've HAD a good experience with Link for about 3 years (since I've moved to a new build house - part of a new development).

Then disconnects started to happen. I think the instability started around the time they sent an email about some upgrade they were doing. Sometimes I was able to reach customer support and get it sorted. In the last few days I was not. They have a news page where they list connectivity issues. Even though I get these disconnects my area is never mentioned there. As in other comments - you can't reach customer service over the phone - it just adds you to the queue and then hangs up.

I'm working from home so it is important for me to have a decent connection (and the ability to fix it quickly when things go wrong).

I've decided to move to a different provider (I called them first just to check that I have somebody to talk to).

It is quite disappointing the big providers (BT/Virgin) are not available on OFNL (I'd be willing to pay more to get some customer service).

EDIT:
This is really funny - the second day after moving to a different provider Link decides to claim they don't know me and dare to reply in a way in which discredits my review (hint: I moved to Kinetic on the 3rd of June 2024 - you're bound to have records about that)...
If you really can't find me in your database then your systems are much worst than I thought.

I don’t know what happened a few months ago but service has plummeted with constant outages and lagging. Company doesn’t respond to issues raised on line, no one answers the phone. Been cut off twice already and been on hold for 2hrs and 8 minutes stuck as caller number 3 in the queue. From a company that was okay all I can say now is avoid, avoid…. I can’t even get through on the phone to cancel my contract

I used Link broadband as my OFNL provider for two years after moving into my new build. They started off amazing, and were one of the cheaper offers on OFNL. I had the 300/300 package.

For the first year of so they were fine, occasional dropouts during the night, not really a problem. but over the last six months the service became terrible.

I host some websites and an email server from home, and for the month of March I had an uptime of 97.35% and for April I had uptime of 97.43%. The majority of these issues were occurring during the work day.

The customer support through tickets was awful, with tickets not being updated, and ignored. When you contact them on the phone you at least get to speak to someone, but they are only first line, and have a script to follow, escalations to 2nd or 3rd line, seem to end up in a black hole. Much like most of the traffic sent across there network....

The final straw was a combination of the uptime I mentioned above and constant packet loss. I provided traceroutes and information into a ticket of where the issue was in their network, and possibly one of their partner networks, but kept getting fobbed off or the ticket just ignored. Calls would go un-returned, and the stock response of reboot your router.

Started off really well as only 1 issue from Apr 2023 - Nov 2023, however since November it is constantly cutting out, restarting the router will sometimes fix it.

As the end of March 2024 got an email saying they were doing some upgrade work and would be intermittent issues until the end of April 2024.

For the last 2 days it has been down, when I called after a 5 minute wait I was caller number 3, got a line busy tone and then hung up on. I called straight back, was told again I was caller number 3 but the next time it cycled (about 4 minutes) it then said I was caller number 10. After 98 minutes on hold I then became caller number 8 still without access to internet or any resolution in site.

They have stated in other revies you can raise an issue online, however if you do this they will ignore them (raised one in June 2023 however had no update and then in Jan 2024 it was marked as closed) even though it was a "High" priority due to no internet.

Also when I took out the contract I had a static IP however without notice sometime since Jan 2024 this has now been removed and the IP address is constantly changing, making it difficult when you use services with IP based access (E.g. Azure Services if you work from home)

Customer service horrible
Connection unstable

Cancel my contract as there is no way to contact CS. Just a waste of time try to contact them. Lone is dead after the number in the queue announcement.

Linkbroadbands you are a disgrace....

Dreadful provider!

Since January, there have been frequent service breaks with no notification. Customer service are almost non-existant and in addition, some apps that I use (such as Sky Go on console or Roku stick) are not able to connect. They are fine when accessing through a mobile hotspot or used on another wifi network which is not via this ISP.

I will be changing provider today as I've had enough.

Internet regularly goes down and seems to be getting worse. Unable to contact customer service, you get cut off after 3 minutes each time. Do not use this company!

Worst company ever!! Always dropping out with no prior warning, customer services doesn’t start working until 8am which no help when you wake up to start work and have no WIFI again.
When I call the customer service number I get to the front of the queue and they hang up!
I will be cancelling as this keeps happening.