Zero customer service, have 2 cameras that are useless and I have no help what so ever. I will be taking them down and telling as many people as possible of the service I have received. I would give... See more
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We Bought the Link2home Smart Cameras, these are great as they follow any unauthorised persons up the yard, it watch detects sound, Motion & tracks motion. Goes well with the security system with gate... See more
E mailed and called customer service and explained problem of lost grub screw which keeps the camera door bell captive in the housing fixed to wall. Was advised no screws in stock but to just use a 1... See more
This is a review for the flexible indoor camera. I have this to check on my dog whilst i’m out. This was really easy to set up, the box has a QR code on it which takes you straight to the app on the a... See more
Company details
Written by the company
Link2Home redefines everyday living. This is done by simply introducing high performance, good-looking and affordable technology to your existing electrical fixtures. Making your home simply smarter.
Contact info
East Grinstead, United Kingdom
- sales@link2home.co.uk
- link2home.co.uk
2.1
Poor
32 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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You fail to provide support services…
You initially never provided support services but you did eventually returned my calls and resolved all issues so review amended and thank you
21 July 2023
Unprompted review
Not very good
Floodlit camera OK, the detection area settings are very limited. The doorbell is not for for purpose, people ring but you can not answer them, set up as per instructions.
1 December 2022
Unprompted review
Reply from Link2Home UK
Hello, sorry to hear about your experience. I am sure we can help with these issues. Please can you reach out to us at support@link2home.co.uk and let us know when we can call you or you can call us 0203 769 0857.
Not fit for purpose
Not fit for purpose. It needs recharging every few days.
Door bell is now not ringing after only 3 months.
When bell was working, it took several minutes to register on my phone so by the time I answered the door, the caller had left.
Don't waste your money.
12 November 2022
Unprompted review
Reply from Link2Home UK
Hi Suzy, I am sorry to hear of your experience using our products. Please reach out to our support team at link2home.co.uk/support. Here we have online help and number you reach out to for technical support. It sounds like you have a few local network issues here with the device.
I have had my video door bell a year…
I have had my video door bell a year now, was great to start with, but now when I am at work and someone rings the bell, by the time the picture has loaded my caller has gone, sometimes the picture does not load at all.
6 May 2022
Unprompted review
Second and 3rd camera
Second and 3rd camera now ordered and installed. Very happy - they connect in to the WiFi well, even though they are well away from the Router. Excellent picture quality. Rather a lot of wind noise on the audio feed, but otherwise great.
19 February 2022
Intuitive to connect to app
Intuitive to connect to app. Using to control electric heaters, seems to be successful!
16 December 2021
Daytime pictures very good
Daytime pictures very good - unfortunately pictures go off when it gets dark - made sure night vision switched to auto - as directed in the gobblygook ‘faqs’ section - contacted customer services 48 hours ago - no response - gave up - exasperated.
1 December 2021
Unprompted review
Reply from Link2Home UK
Hi Kerry, I have just checked our customer service log and I can not find trace of a contact from you but if you have a query we can help you out. The issue is something I am sure we can sort. Please drop us an email to sales@link2home.co.uk with a contact number and someone will call you. Thanks :)
Just installed new camera and door bell
Just installed new camera and door bell
Couldn’t be happier, very easy to set up on Phone and even link to Alexa was easy
Have been looking in to these for sometime
So happy I went for these
Highly recommended Link 2 home
Looking forward to adding more cameras to my home
24 June 2021
Unprompted review
Brilliant Product
This is a review for the flexible indoor camera. I have this to check on my dog whilst i’m out. This was really easy to set up, the box has a QR code on it which takes you straight to the app on the app store. Set up instructions were really easy to follow. What i really like about this camera which is different to others i looked at, is the flexible cable, i wrapped mine round the top kitchen cupboard handle which gives a better vantage point, than other cameras which need a flat surface. This camera has a very clear image/live feed, no time lag as yet. Very impressed!
28 April 2021
Unprompted review
Great product
Great product, good quality, easy to set up via the app, no complaints so far😁
4 April 2021
Reply from Link2Home UK
Thanks for your feedback.
The price is great and customer service…
The price is great and customer service is brilliant. The devices themselves are good. The only thing which needs to significantly improve is the automation. Not being able to automate the lights to change colour etc is quite poor. But for the price price spec. Good product.
23 March 2021
Reply from Link2Home UK
Hi, many thanks for your feedback. Under the automation settings there are come colour change options so this is possible. Please reach out to us at sales@link2home.co.uk to see how we can help.
Bought indoor camera and door bell
Bought the camera for indoors and the front door bell with camera.
Indoor camera is great, bought it to check on my dog while I’m at work. If he gets restless I am able to talk to him to calm him down.
The door bell camera lags or real-time sticks a lot. Not practical when someone rings the door bell and you don’t get instant notification. When charging to 100% it drops 20% as soon as I put it back into the mount outside. So I wouldn’t say the charge lasts very long.
23 March 2021
Reply from Link2Home UK
Hi Angie, please reach out to us on sales@link2home.co.uk so we can run through some device settings. The response time from our doorbells can be dependent upon your phone notification settings and WiFi strength and we can trouble shoot this with you if you get in touch.
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