Communication throughout was excellent had a few questions emailed them and had reply same day. Necklace is excellent quality can’t fault. Delivery was prompt from ordering with tracking available. Ne... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my purchase, nicely packed, even tissue was sensed with the nice perfume, smooth delivery. That was the gift for my son’s 18th birthday, he loves the necklace very much never takes... See more
Company replied
My husband absolutely loves his gift. I couldn’t be happier with the quality of the chain and cross. There was no hassle at all and communication by email was quick and helpful. I initially ordered... See more
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I won a necklace through an instagram competition. It arrived really quickly and the team are really responsive via Instagram messages. The necklace itself is stunning. Really good quality an... See more
Company replied
Company details
Written by the company
Lily Blanche is the UK’s leading locket and personalised jewellery company. Trusted since 2015. Over 30,000 orders shipped. Hi, welcome to Lily Blanche. I'm thrilled to meet you. My name is Gillian Crawford, founder & designer at Lily Blanche, the demi-fine jewellery brand named after my grandmother. Our customers are at the heart of everything we do. We work in sterling silver, 18-carat gold and the brightest most dazzling gemstones. Our lockets are independently tested and hallmarked with a full UK hallmark by the Edinburgh Assay Office. But what makes our jewellery really precious is your photographs inside them and your messages engraved in them. We make jewellery; you give it meaning. Personalised, our 2,4 & 6 photo lockets are love letters in silver & gold, to be passed on to future generations. We started with a sketchbook and the memories of our grandmother's jewel box. Today we have a cabinet full of awards & fantastic customers all over the world who love & wear our jewellery. In a throwaway world, everything we do is designed to last. We create the heirlooms of tomorrow from the conversation pieces of today. Our founding values of integrity, kindness & joy inspire our unique style. With FREE UK shipping over £95, 30-day risk-free returns and a FREE jewellery care kit with every order, you really can't go wrong. We'd love to connect with you on Facebook or Instagram at @lilyblanchejewellery, on TikTok @Lily_blanche_jewellery or in our private Facebook group @joyfulgems where you will meet like-minded people, see our new designs first and hear about our best offers and discounts. Sign up for our newsletter for our best discounts. Gillian Crawford, Founder & designer at Lily Blanche x
Contact info
25 Clarendon Place, FK82QW, Stirling, United Kingdom
- 01786 271376
- hello@lilyblanche.com
- lilyblanche.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great purchasr
Fast delivery and the knecklace was very good quality.
Key was a bit large for my daughters liking for her 21st but she has said it was really pretty and will look after for a keepsake.
I would recommend this company, parcel was well packaged as well.
30 July 2024
Reply from LILY BLANCHE
Dear Anna, thank you so much for your kind review. We are pleased that you are happy with the quality of the jewellery Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great all round
29 July 2024
Reply from LILY BLANCHE
Dear Peter, thank you for your lovely words which we appreciate. We are pleased that you are happy with your jewellery and the customer service. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Quality products
On time, second to none on quality, gift wrapped to the highest expectations have to say will definitely use this wonderful company again thank you 🫶
29 July 2024
Reply from LILY BLANCHE
Dear Mark, thank you so much for your kind review which we appreciate. We are pleased that you are happy with your jewellery and the packaging. Thank you for letting us know. It's a pleasure to make jewellery for you. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
FABULOUS it’s the only title I can think of x
Absolutely fantastic x the quality of the jewellery is amazing and the customer service superb x I am absolutely in love with this lovely little company and will be a frequent buyer x highly recommended x my parcel arrived really quickly it was beautifully wrapped and was a pleasure to open. Thank you x
29 July 2024
Reply from LILY BLANCHE
Dear Christine, thank you for your wonderful review which means a great deal to us. We are so pleased that you are happy with your jewellery and the customer service. Thank you for letting us know. We love designing and making our jewellery and it's a joy to receive feedback like this.
We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Always a pleasure to do business with…
Always a pleasure to do business with LB. Quality products. Good prices. Wide selection. A defo favourite of mine for my wife.
26 July 2024
Reply from LILY BLANCHE
Dear Terry, thank you for your lovely review and your ongoing support of our business. It means so much to us. We are so pleased that you are happy with the gift for your wife. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Matthew, thank you for your kind review which we so appreciate. We are so pleased that you love the pieces we create. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Reply from LILY BLANCHE
Dear Garry, thank you for your kind review which we appreciate. We are pleased that you are happy with your jewellery and the customer service. Thank you for letting us know. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great product
Great product, superbly presented, effortless website and outstanding service. My wife loves her locket with pictures of her late mother. A great gift and I'm so pleased with it 👍
12 July 2024
Unprompted review
Reply from LILY BLANCHE
Dear Dave, thank you for your lovely review which we really appreciate. We are so pleased that you and your wife are happy with the locket. It is always a privilege to make these pieces for our customers. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Great customer service and speedy…
Great customer service and speedy delivery. Great quality and lovely wrapped. Always a worry when you buy OnLine
12 July 2024
Unprompted review
Reply from LILY BLANCHE
Thank you so much for your kind review. We really appreciate it. I'm so pleased you are happy with the new jewellery and the packaging.
We have made a donation to the charity Social Bite, who do amazing work with the homeless community as a way of paying your kindness forward. Best wishes Gillian and the Lily Blanche team x
Beautiful jewellery…
I've purchased a few items of jewellery from Lily Blanche and never been disappointed yet. I found the site so easy to use. I've never had to contact customer services so I'm unable to comment on it.
I just recently purchased silver and midnight pearl earrings and matching bracelet and they are beautiful. They were well presented in individual boxes, tied with ribbon so no need to gift wrap if you are giving them as a present, and no extra cost. Highly recommend Lily Blanche.
26 June 2024
Reply from LILY BLANCHE
Dear Jackie, thank you for your lovely review and continued support which we really appreciate. We are so pleased that you are happy with your latest order. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
really gud my wife love this gift
25 June 2024
Reply from LILY BLANCHE
Dear Nareshkumar, thank you for your lovely review which we really appreciate. We are so pleased that your wife loved the jewellery. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Good Experience
Came on time, looks lovely. It's a gift and came with some extra's that I'll include. Pleasant customer services. Good experience.
25 June 2024
Reply from LILY BLANCHE
Dear Belinda, thank you for your lovely review which we really appreciate. We are so pleased that you are happy with the jewellery and the extras. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Everything was excellent
Everything was excellent. The necklace arrived earlier than expected and the little touches in the packaging was a beautiful touch. Would definitely use them again and let my friends know about them too. Very highly recommend
24 June 2024
Reply from LILY BLANCHE
dear Claire, thank you for your kind words which we really appreciate. We are so pleased that you are happy with the jewellery and the presentation. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Magical charm
I bought a necklace for my mother and it is perfect, they even personalized it with family photos. I will repeat again.
20 December 2023
Unprompted review
Reply from LILY BLANCHE
Dear Maria, thank you for your lovely review which we really appreciate. We are so pleased that you are happy with the necklace and the personalisation service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Sapphire heart pendant
Bought a vintage sapphire heart pendant for my wife.Her reaction to it was “ wow it’s beautiful “ So she is very happy with it. Very well made and a really nice thick chain too.
It came really quick in the post and it was really nicely wrapped and boxed with bows.
A perfect gift for a really happy wife.
24 June 2024
Reply from LILY BLANCHE
Dear Roger, thank you for your lovely review which we really appreciate. We are so pleased that your wife loves her Vintage Heart Locket. It's based on a design from my grandmother's jewel box. I'm so pleased you like the chain. We pride ourselves on the quality of our chains. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
I bought a lovely silver locket as a…
I bought a lovely silver locket as a gift and myself a paperclip chain necklace. Very easy to personalise online. My delivery arrived promptly & I was updated along the way. The unboxing experience was second to none with such a high end feel.
My mum loves her locket & I’ve had compliments on my chain.
21 June 2024
Unprompted review
Reply from LILY BLANCHE
Dear Ryan, thank you for your lovely review which we really appreciate. We are so pleased that you are happy with the jewellery and your mum likes her locket. We loved making it for her. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Beautiful company and team
Beautiful company. Gillian went above and beyond to help when Royal Mail lost my item.
28 June 2024
Unprompted review
Reply from LILY BLANCHE
Dear Jack Bennet, I am sorry to hear that you have not received your order which was dispatched and delivered with proof of delivery more than 4 months ago. We've only recently discovered you did not receive it. I have now spoken to you on the phone and we have managed to resolve this amicably.
Thank you for the kind review which we appreciate. We have made a donation to the charity Social Bite, which does amazing work with the homeless community as a way of paying your thoughtfulness forward. Best wishes Gillian and the Lily Blanche team
This item of jewellery is not worth the…
This item of jewellery is not worth the money!
VERY disappointed and would definately NOT recommend!!!
14 June 2024
Unprompted review
Reply from LILY BLANCHE
I am so sorry to hear you are unhappy with your order. I'm also sad that this is the first we've heard of it. We are always happy to hear from customers and to correct any mistake we might have made. We also offer a 30-day no-quibble returns policy.
We have made a donation to the charity Social Bite, who do amazing work with the homeless community in return for your review. Best wishes Gillian and the Lily Blanche team x
Lovely product and beautifully packaged
Lovely product and beautifully packaged. They pay attention to detail. When I opened the box there was a lovely perfumed aroma. Extras included in the package including a silver polishing cloth and a useful ring sizer . Excellent delivery too. I will be using again and a perfect company if you are sending a gift to someone.
13 June 2024
Unprompted review
Reply from LILY BLANCHE
Dear Melanie, thank you for your lovely review which we really appreciate. We are so pleased that you are happy with the jewellery and the extras. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
Brilliant , small company , they meet expectations
The honest pictures of the product sold, the quality of the product , quick delivery and just better than expected .. if I could give 10 stars I would
11 June 2024
Unprompted review
Reply from LILY BLANCHE
Dear Rebecca, thank you for your wonderful review. We are delighted to hear you are so happy with the quality of the jewellery and the delivery service. We’ve made a little donation to the charity Social Bite which does amazing work with the homeless community as a way of paying your kindness forward in leaving a review. Gillian and the Lily Blanche team
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