Lillian London Reviews 22

Shocking products. Shocking customer service. Avoid at all costs. No refund available and stop answering emails after a week.

This is obviously a scam and should be avoided. No replies to emails requesting refund on an order that never shipped.

Terrible. Ordered a dress. It didn’t arrive. I asked for a refund. They said they’d look into it. Chased and chased and nothing. Terrible. Don’t buy from here.

I ordered two dresses which, after almost a month, didn't arrive. They informed me they would return my money within approximately five days. Four weeks later i still have not had my money returned despite emailing them. A one star rating is even too much. I am disgusted with them.

Absolutely awful experience! Ordered two dresses when they arrived nasty looking cheap dresses! Wanted to return then but they said they’d refund me 50% and I keep the dresses! 26 emails later and no money refunded! Total sham! Lessons learnt for me! Horrendous service and proper scam and rip off! They should be ashamed. 🤬

Ordered and paid no order received. Total scam

Wish I had read the reviews before ordering from this company. Ordered 2 dresses in March. They never arrived and I have been in contact several times via email. Initially told that my order was still being processed, then they were being shipped, then put for delivery. Never arrived and it took so long to get that info that the event came and went and the dresses were no longer needed. I demanded a full refund. They have responded to all my emails but with false promises and lies. I was promised a full refund on 30 April - still waiting….

Ordered a dress on 23/3/26 for an event on 9/5. Dress never arrived. Emailed them a couple of times and they responded quickly saying they would look into it. Now I am asking for a refund I've not heard from them. Do not touch with a barge pole!!!

I ordered a dress which still hadn’t arrived a month later.
I was promised a refund and I am still awaiting.
I have sent numerous emails and they have not replied.
DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY
Ordered dress 14/02/26 several emails later promising order will arrive it never did. They now have stopped responding to my emails .
THIS IS A SCAM

Scam website. All the photos are AI generated on their website. They have nothing to do with London.
They did not deliver my dress. It's has been 5 weeks. My bank is in the process of getting my money back.

They are a fake company. Do not use them.

I ordered a Dress from this company
When it arrived it didn’t look anything like the pictures also the material was cheap and nasty they asked me to send pictures which I did, still waiting for a reply how to return, I have emailed them four times still no reply, I certainly wouldn’t advise my friends or anyone else to buy from this company

This is a total scam. Ordered on 19 March had an email to say that my order had been dispatched and still not received it!!!!

Ordered a dress on 17th February 2026 , still waiting for it to arrive , emailed them on numerous occasions! No reply!!!!!!

Shocking , shocking , firstly ordered two dresses one in error contacted them immediately they cancelled one purchase acknowledgement of this through email , no refund had to contact bank for a call back of payment , lillian London then accused me of contacting my bank for delivery I had received , delivery of dress arrived after 4 weeks , absolutely shocking quality currently waiting for a reply on returns process after they requested photos
Do not order from this company , 8 emails saying they are refunding cancelled item blaming my banks clearing process

I ordered a dress which whan it arrived looked nothing like the photos or video's on facebook. The fabric was shocking - stiff, all creased and crumpled up. I tried to return it but they kept asking for why, then asked for a photo, then said they would give me 15% refund if i kept it. Finally they agreed the full refund but gave me an address in China. I decided to cut my losses. I wish i had checked out the reviews first.

Awful. Bought 2 blouses from a Lillian London instagram advert, took a month to arrive from an asian warehouse, tatty packaging, nothing like photos in advert or on shop site. Made of 90% cheap polyester 10% lycra in China and the design is a over enlarged photo printed on shiny fabric so very cheap and blurry. Do not use! Ten pounds return admin fee and you have to post them back to Asia yourself.

Returning goods is almost impossible - and involves sending package to China, and insufficient details to do this.

Ordered dress before reading reviews. Read reviews and decided to cancel. Spoke to customer services who confirmed dress not yet despatched. Cancelled order, asked for refund. Dress arrived four days later. Spoke again to customer services who confirmed I would need to return. I asked for address to return, they asked for photos, I asked why, as I hadn’t even tried on, they wanted pictures of faults. I never told them there were faults, just terrible quality, they wanted pictures anyway. Sent pictures of dress, still no return details to act on.
Will follow up on a second review as/when I get any further. Unbelievable poor service. I am suspecting the return address will be in China!