Liliosa Lingerie Reviews 803

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 314 reviews, reviewers had a great experience with this company. Many customers consistently praise the products, highlighting the stunning and comfortable lingerie sets, pajamas, and other items available in a wide range of designs and colors. The quality of the items is frequently noted as excellent, with many appreciating the soft, stretchy material and adjustable features that provide a perfect fit and boost confidence. Reviewers also commend the staff for their amazing energy, helpfulness, and friendly demeanor, making interactions pleasant and supportive. Customer service is consistently described as being on point, proactive, and efficient in handling orders and exchanges. However, some people were dissatisfied with the product quality, mentioning cheap material and defective stitching, with claims that items are sourced from other retailers. A few reviewers also reported issues with incorrect sizing, receiving items that did not match recommendations or were too small, particularly for curvier figures. Additionally, some customers experienced problems with orders, including missing items or incorrect products, and found the customer service unhelpful or rude when trying to resolve these issues, leading to delays in refunds or exchanges.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the amazing quality, beautiful... See more

Quality

People report positive experiences with quality, with many reviewers praising the amazing quality of items,... See more

Staff

Consumers find staff to be positive, with many reviewers describing the team as friendly, helpful, and... See more

Order

Customers had positive experiences with order, with many expressing satisfaction with the quality of items... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful lingerie, beautiful team. The best vibes on TikTok lives. Such a stunning collection of sets. Different colours, different designs and such a range to choose from! They are adjustable and co... See more

Rated 5 out of 5 stars

Amazing Service, I received my gorgeous body suit & 2 lingerie full sets at a great price. I actually feel comfortable & pretty for once, Considering I'm a plus size girlie with a big bust its hard to... See more

Rated 5 out of 5 stars

The lingerie sets from this company are amazing. The material is so soft and stretchy. Really does boost the confidence in these sets. The ladies that I have brought from are gorgeous, bubbly human... See more

Company replied

Rated 5 out of 5 stars

Joined as a nervous girlie on Tik Toc live I think Amy was the host? 😘💕 Never ordered anything for me before and she was so genuine and lovely totally empowering! Ordered and unfortunately had to Ex... See more


Company details

  1. Lingerie Store

Written by the company

Liliosa represents so much more than just being a lingerie brand, we embody an empire full of inspiring women who know the power lingerie holds to make you feel invincible. When you join Liliosa you join a sisterhood of women who empower each other and embrace each others differences, because together we are limitless. Our sets are so beautiful and comfortable that you will enjoy feeling your best with every single wear.


Contact info

4.0

Great

TrustScore 4 out of 5

803 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Liliosa is 100% recommended

Elll and Steph always smashing the lives. Always choose the best sets for Lou. Liliosa is absolutely smashing it, got some amazing sets for Lou for Christmas and she absolutely loves her subscription box and advent calendar! Thanks again, amazing team bringing the best vibe to the lives!!

7 December 2025
Unprompted review
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Omg this has made our whole day 😭🎀

Thank you SO much for this message – Ellie and Steph will be buzzing when they see it! We’re so happy Lou is loving her sets, subscription box and advent calendar… that is peak Liliosa girl behaviour tbh 😍✨

Thank you for always showing up for the lives and bringing such lovely energy – it honestly means the world to our little team 🫶💕

Rated 5 out of 5 stars

Amazing service as always ordered in…

Amazing service as always ordered in the Wednesday had them on my doorstep on the Thursday! Would not go anywhere else now for my sets!

27 November 2025
Unprompted review
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Omg stoppp this is the cutest review 😭💌

Thank you SO much for saying this – we’re obsessed with getting your sets to you as fast as humanly possible so this makes us so happy! Knowing you wouldn’t go anywhere else for your lingerie honestly means the world to our little team 🫶✨

Can’t wait to see what you pick next 👀💕

Rated 5 out of 5 stars

Amazing company

Lovely, stunning, great quality lingerie. And excellent customer service with a stunning free set too which I am over the moon with and so lovely of the girls. Very quick delivery and excellent fit. So thankyou so much girls highly recommend x

2 November 2025
Unprompted review
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Omg this is the SWEETEST message ever 😭🎀

We’re so, so happy you’re loving the lingerie – and that the free set was a winner too, that makes us over the moon! 🥹✨ Our little team works really hard on fit, quality and speedy delivery, so hearing this honestly means everything.

Thank you for being such an angel and for recommending us – we appreciate you more than you know 🫶💕

Rated 1 out of 5 stars

SCAM

SCAM. Not plus size or big bust friendly at all. Claim that you can return on live but then refuse refund when you do! AVOID at all costs!

3 December 2025
Unprompted review
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Hey angel 💕

I’m really sorry you’ve felt this way 🥺 we never want anyone to feel scammed or unhappy with us. On our lives and on our site we do always state that we’re exchange only (not refunds) unless the item is faulty – I’m so sorry if that wasn’t clear at the time.

We totally understand that sizing and fit can be frustrating, especially for bigger busts and plus sizes, and we’re always working on improving our range and we do currently go up to a 4xl we did offer an exchange to you but you didn't want to try our plus range. If you’d like, drop us a DM or email with your order number and we’ll do our best to help you find a better size/fit with an exchange 🫶✨

Love,
Liliosa x

Rated 5 out of 5 stars

100% worth a purchase if you haven’t already!

A business that truly cares about their customers. A beautiful team of people that are so passionate about the job they do. So much thought goes into making the most beautiful sets. Liliosa is absolutely smashing it. Loveee the advent calendar and the brand new sets. Excited to see what Liliosa has in store for us next year💖

1 December 2025
Unprompted review
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Ahhh this is honestly the sweetest 🥹💗

Thank you so much for taking the time to write this – it means everything to us that you can feel how much love and effort goes into the sets and the lives. Knowing you’re loving the advent calendar and all the newness has us screaming a little bit inside ngl 😂🎀

We’ve got some very exciting things coming next year and we’re so happy you’ll be here for the glow-up. Thank you for being such a special part of the Liliosa community 💘

All the love,
The Liliosa girls x

Rated 5 out of 5 stars

They were helpful in answering my…

They were helpful in answering my questions and I also loved the lingerie! I got the wrong size, but it was easy to return again and no problem. Gonna order again!

13 November 2025
Liliosa Lingerie logo

Reply from Liliosa Lingerie

Yayyy this makes us so happy to read 🥹💕

So glad the girls were able to help and that you loved the lingerie, even with the little sizing hiccup! We totally get that getting the perfect fit can be trial and error sometimes, so it’s fab to hear the exchange felt easy and stress-free ✨

Can’t wait to have you back for your next order – we’ll be ready for you 👀💌
Lots of love,
The Liliosa girls x 💖

Rated 1 out of 5 stars

Would give negative stars if I could!!! Avoid this company

I have been back-and-forth for four months now regarding a refund they said that they was going to give me just to find out, They never actioned this months ago and have just actioned it last month when I asked for an update. The company and customer service is appalling!!.

They were selling the pink silk pyjamas which I really wanted and was very excited to get however they obviously did not have the medium in stock. They made me wait for a week without any update on the product then just tell me it’s going to be delayed a few weeks. I waited and waited and then they told me they could exchange for a different product or I could size up which I did not want either of, they said they would process my refund but then sent the set anyway which they sent a large that I pacifically asked not for as it would not fit and be useless to me but they cut off the size label so I won’t be able to know even though it’s blatantly obvious as it was very oversized which they have never took accountability. They told me I could get a refund on the gift card however I said I would never want to use this company again due to the way they have treated me and still have not refunded the £50 I am owed.

The company is pathetic and the items they sell are not worth the price they are selling it for, it is daylight robbery and I would advise not to use this company ever again. Save yourself the money.

The company promotes loving yourself and bigging up women when realistically they couldn’t care less about their customers.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Order had one wrong item and a missing…

Order had one wrong item and a missing item. The items that did arrive are awful quality and size guide is appalling. Exact shame underwear from shein temu, theyre just dropshipping it and marketing it as luxury, turning around a huge profit. Super unprofessional and awful items. Dont waste your time

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Hiya may I please speak to someone ?

Hiya may I please speak to someone ?
I've just recieved extremely rude treatment from Amy.

I paid 35 pound for a mystery box. She was ignoring me. I named all the things I don't have in the live. She got stressed because I had alot of them
She then rushed me to focus on the main girls who come on, said I'm packing you 4 socks and a silk lingerie bag??? And one set? I said no I want 2 sets can u please give me 2 mins of your time and show me the sets. She muted me and said sorry its been packed already now. I've given u socks and a silk bag.
I'm not happy.
I don't want that.
I can't even message the live as she's muted me.

Said I'm packing you 4 socks and a silk lingerie bag??? And one set? I said no I want 2 sets can u please give me 2 mins of your time and show me the sets. She muted me and said sorry its been packed already now. I've given u socks and a silk bag.
I'm not happy.
I don't want that.
I can't even message the live as she's muted me.
I'm soooo upset
Alfie or none of the others ever act like that. If they choose a few options that we have, they take a few mins to help us out and go through them all.
I got left with one set and socks and a silk bag to put a hair clip in? That's very rude. When I said no no I don't want that she started saying we'll it's packed now and muted me. Also, she's saying every order today gets a freebie. What did I get ? I didn't even get anything. Girls got sets and beautiful choices. The main girls who shop every day got special treatment. Even though I do big orders on my partners account!! I'm still a customer even if u don't recognise the name. I'm extremely upset and I wanted to talk about this on my tiktok and show the screen recording it was so so rude. She kept patronising me saying well your a queen with it all!! So I could do was give u socks !! I never said I have them all I said I have hundreds of sets and it will be hard but I said I don't have the brown tutu set or the white baby doll or the red and green bodysuit/skirt thing. I told her. She ignored me and focused on 3 other girls. Gave them so much options I kept asking nicely can we pack my order please ?
I'm actually really upset.
Please I do not want a order with one set and socks. Alfie or anyone else would never do that.

Name miss Manners
Order 576806997286492775

I'm actually really in shock I was treated that way. I asked her maybe 3 times can u please unpack what u just did and just add me a set it takes a few mins please. She ignored me and muted me. It's actually embarrassing and also false advertisement. It says u get 2 lingerie sets for 35. I've bought it many times. How can she say oh well u seem to have it all queen! And throw in socks ??
Please can someone get back to me.

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Love love love liliosa

Great company I love the products ive been ordering from them for months, I've ordered over 20 lingerie sets and that's not including baby dolls and slippers ext. Which may seem excessive but there all so gorgeous its too hard to pick . Tgere product range is amazing and so beautiful and different, as a 34g I struggle to find reasonably priced pretty lingerie and liliosa has it all I'm never disappointed. There customer service team are on the ball too I had a missing item a few weeks back as it was packed on a live on tiktok and and it was dealt with very quickly and easily. The team that run the lives on tiktoc are always friendly energetic and make you feel like you're part of a liliosa family. I Would recommend liliosa allday long.

21 October 2025
Unprompted review
Rated 1 out of 5 stars

All sets are from Shein

All sets are from Shein, Temu etc. Telling people they are buying luxury lingerie sets. Have photos of the brand new ones they released today on Temu and Shein. Spent a sheer fortune on items for them to come defective with stitching defaults around cuppings etc. This took me to do a bit of investigating. Didn't take me long to find the same sets on Shein, Temu etc. Including ones that have been released newly today.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

LOVE Liliosa

Every piece of lingerie I own from Liliosa is amazing! Ella, Hayley and Elle are the best🤩
I can’t help buying when the price is so good and the sets are so beautiful!!

30 September 2025
Rated 5 out of 5 stars

Such a beautiful subscription box!

I have received such a beautiful subscription box! If you haven’t already you’ve have to subscribe!! So worth the money! A monthly treat which includes a beautiful lingerie set and a box full of different bits to go with it! No better way to treat yourself and boost your confidence! Absolutely in love with the sets from Liliosa! The team on the live always smash the energy, the vibes and always picking the best sets! A special thanks to El & Steph always picking me the most stunnnning sets! The lingerie is a dream, so comfortable and affordable! They have a range of beautiful things… gowns, pjs, stockings, baby dolls, lingerie sets, ruffle playsuits, swimwear, accessories and so much more!! They are perfect with sizing and always help you if you need any on sizing! Such a beautiful brand, with a team of people that are always empowering people to be confident and embrace their bodies! I 100% recommend Liliosa! Not only for their amazing energy but the comfiest sets I’ve ever had.

1 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look