Lighting R Us Reviews 

227
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fabulous products that are competitively priced. They also deliver their products quickly and packaged very carefully. I discovered Lighting R us a couple of weeks ago and have since bought 3 differen... See more

Company replied

Rated 5 out of 5 stars

Beautiful range of lights at reasonable prices. Lights arrived quickly and as communicated. Four glass leaves on my pendants arrived damaged, but Lights R Us arranged replacements immediately and with... See more

Company replied

Rated 5 out of 5 stars

The mirror arrived sporting a small damaged area. My call to Lighting R Us was answered straight away by a friendly efficient member of staff. A replacement mirror was ordered from their suppliers a... See more

Company replied

Rated 5 out of 5 stars

Lights arrived when expected, well packaged and in perfect condition. Much lower price than on the manufacturers website! I am pleased with how they look but they will not be installed until February... See more

Company replied

Company details

  1. Lighting Store

Written by the company

We are Lighting R Us, and we are a lighting shop based in West Midlands. We pride ourselves on offering an exquisite selection of stunning and quality lighting, that will illuminate your home and garden. You can transform any room at the flick of a switch with our stylish range of lighting solutions. Discover everything from chandeliers, ceiling lights and lamps to brighten up every space in your home. Luckily you don’t need to completely renovate your home to refresh your favourite living spaces; because simple lighting upgrades and decorative accessories can make a big impact. Regardless of the type you’re looking for, or the look you are trying to create for your home, Lighting R Us can help. Don’t forget we also sell a charming range of furniture and homeware to revitalise your living spaces!


Contact info

4.9

Excellent

TrustScore 5 out of 5

227 reviews

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4.9

All reviews

(227)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was a lovely light,very good…

This was a lovely light,very good value, with free delivery, arrived in perfect condition, we just love it, and would not hesitate to recommend to anyone.

12 January 2024
Lighting R Us logo

Reply from Lighting R Us

Thank you for such a lovely review! We're so pleased to hear that you are happy with your light. Please do not hesitate to contact us in the future for all your lighting needs.

Rated 5 out of 5 stars

Give this Brilliant outlet a try

What a great find ! Lots of electrical items as well as lighting. Purchased a floor lamp so reasonable and good quality. The staff are so helpful and friendly and nothing is too much trouble. Will be back for sure.

27 December 2023
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Reply from Lighting R Us

Thank you so much for your lovely review, Susan. We are so pleased to hear you are happy with our products and service!

Rated 5 out of 5 stars

Efficient service

Brilliant service, products well packaged and super quick delivery

15 December 2023
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Reply from Lighting R Us

Hi Tanya,

Thank you for your amazing review! We hope you enjoy your lights :)

Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase, kept up to date with my order ,I would recommend this company.

25 September 2023
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Reply from Lighting R Us

Thank you for your great review, Karen! We are glad you are pleased :)

Rated 5 out of 5 stars

Very efficient

Good product at a good price delivered in good time.

31 October 2023
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Reply from Lighting R Us

Thank you for your kind review, William. We are so pleased to hear you are happy with your lights and the service received.

Rated 5 out of 5 stars

Great product

Great product, speedy delivery.

25 October 2023
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Reply from Lighting R Us

Thank you so much for your kind review.

Rated 5 out of 5 stars

A good company to do business with

A good company to do business with. I wouldn't hesitate to use them again. Lights delivered quickly. No problems at all. Staff very helpful

19 September 2023
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Reply from Lighting R Us

Thank you so much for your wonderful review. We are so pleased to hear you are happy with your light.

Rated 1 out of 5 stars

In 2023 having a poor returns policy is…

In 2023 having a poor returns policy is really unacceptable. They expect you to pay for your own returns, threaten 25% re stocking fee and are generally rude and unhelpful throughout. The website has really poor descriptions- I ordered something that was described as matt black but is actually chrome. Now I get to work out how to send a huge box back to them when I'm disabled with no car.

27 October 2023
Unprompted review
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Reply from Lighting R Us

Hello Hannah,

We apologize that our service did not satisfy your expectations.

As you didn't like the product, as per our policy you have to pay for your own return, In regards to the colours, the image on our website comes directly from our supplier and is an accurate depiction of the light however due to different screen resolutions and dpi’s, images are not always exact. The wall colour is reflected in the ceiling plate as this has a reflective chrome finish.

And because the light was not stocked in our store we would have to charge a restocking fee, but we had wavered this as a gesture of goodwill.

Rated 5 out of 5 stars

My parcel arrived without problems and…

My parcel arrived without problems and in perfect condition.

30 July 2023
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Reply from Lighting R Us

Thank you for your lovely review, Anne-Marie. We are really pleased to hear your lamp shades arrived in such a great condition. We hope they bring happiness to you and your home!

Rated 5 out of 5 stars

Recommended retailer

Bought from before and all went smoothly. This was a return, equally smoothly and quicker to refund than most.

24 July 2023
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Reply from Lighting R Us

Thank you for your 5 star review!

Rated 5 out of 5 stars

I have been to Lighting R Us a few…Amazing customer service

I have been to Lighting R Us a few times now and have purchase several lights. My experience of this company is that they are very helpful and knowledgeable about their products. I have to say that Emma the sales person was just amazing. You are spoilt for choice so Emma gave me time to just wonder around until I was sure of what I wanted. Also an electrician was booked the same time in order to fit the lights. I am really pleased with the customer service and of course my lights.
Linda Buffonge

25 July 2023
Unprompted review
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Reply from Lighting R Us

Thank you for your kind review!

Rated 5 out of 5 stars

Excellent service

After being let down by another lighting company I found Lighting R Us online. We needed to buy class 2 lights but were finding it difficult. I found what I needed and ordered them on a Wednesday and the lights arrived two days later. This was excellent service. The lights are fabulous and look very stylish. I won’t hesitate to use them again. I have recommended this company to family and friends.

17 April 2023
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Reply from Lighting R Us

Thank you for your kind review.

Rated 4 out of 5 stars

Beautiful design. Minor problems with build quality.

Beautiful design. Minor problems with build quality.
Delivered very promptly as promised.

1 of the 3 otherwise identical light fittings has been assembled on the wonk (badly off from right angles to the wall due to a bent washer). I fixed it myself (although it stumped the electrician). Also the wall fittings were not really strong enough for the weight of the lamps - I had to fiddle them to avoid these wall lights drooping a little.

14 February 2023
Unprompted review
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Reply from Lighting R Us

Thank you for your kind review!

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