Good price, straight forward ordering and quick delivery, unit well made and easy to fit, was a replacement for a previous outside light. Works well.
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Review summary
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THE PRODUCT AND SERVICE WAS VERY GOOD IN GENERAL, BUT THERE WAS JUST ONE ISSUE WITH THE PRODUCT - THERE WAS A ONE OF THE CATCHES MISSING.
Fast delivery great staff a pleasure to do business with good quality gear
Tbh they had a nightmare. Bought 7 lights, package if 6 turned up on time. The other light got lost. They redelivered it several days later, damaged in transit. It happens. Gave me a full refund witho... See more
Company details
- Lighting Store
- Electrical Equipment Supplier
- Electrical Supply Store
- Electrical Wholesaler
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
✔️ Quality Own Brand Products ✔️ Exceptionally Low Prices ✔️ Service You Can Rely On We use our 30 years of experience to procure quality products directly from source. By cutting out the middlemen, we’re able to offer exceptionally low prices below the market rate. In addition, we believe in the importance of exemplary service. You can trust us to deliver your order on time and if anything should go wrong, we promise to go above and beyond until your issue is resolved. We aim to ensure that LightHub customers are happy customers.
Contact info
New Kings Beam House, SE1 9PD, London, United Kingdom
- 0330 133 1311
- help@lighthubdirect.com
- lighthubdirect.com
4.4
Excellent
3K reviews
Replied to 23% of negative reviews
Typically replies within 24 hours
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Good product arrived next day.
13 May 2025
Zero response from customer service
Ordered 3 x eyelid lights with white eyelid covers, easy to order and arrived quickly.
Only issue is that one of the eyelid covers has black scratches on it, I have emailed twice and tried the live chat only to have zero response. Not very impressed with the lack of customer service.
5 May 2025
Reply from LightHub Direct
Good Evening Paul,
Many thanks for leaving your review. Sincere apologies for any issues you may have experienced with contacting us over this weekend. I have searched the email address associated with this review, and with the order it refers to. I have searched the live chat logs and the spam filter on our email server. I'm sorry to say that we have not received anything. It could be an issue at our end, which will certainly investigate, but I do see that emails from other customers have been coming through and successfully converting into support tickets.
I am going to manually create a support ticket for you now, which will trigger an email to you. If you could kindly check your email inbox and your spam folder, within the next 15 minutes, you should see it. I'd be grateful if you could reply to that email, with some pictures of the scratches. We will send out replacement trims as soon as we receive those images.
I look forward to hearing from you, so that we can get this resolved ASAP. Thank you for your time,
Louise B
Light arrived very quickly but there…
Light arrived very quickly but there was no vat receipt with packaging
29 April 2025
Reply from LightHub Direct
Hello Malcolm,
Many thanks for your feedback. I am so pleased that the light arrived quickly. Please note that VAT receipts can be downloaded via a link on your order confirmation email and on your shipping confirmation email. This ensures that only the party who placed the order, see the financial details of the related transaction. This protects the privacy of customers who may have their goods delivered directly to the installation site, rather than their own business address. Furthermore, you may also access the PDF downlights by clicking on the profile icon on our website, and popping your email address in. Any problems, please drop us an email or start a live chat, and we will manually send you a copy.
All the best,
Louise B
Fantastic delivered exactly when they…
Fantastic delivered exactly when they said it would be by a very competent polite courier
30 April 2025
Great buy
Big variety of options to choose from and very affordable prices!! Very happy with them!
30 April 2025
Good service , quality product
Not installed yet but 4 lamp amalfi fitting is a nice quality, packaged well and delivered on-time
Happy with purchase , will be ordering again soon
26 April 2025
Quality service
As well as offering the best value that I could find, it was easy to order, and delivered promptly
24 April 2025
You want a review and yet I have not…
You want a review and yet I have not received my order as it’s delayed by the courier. ??????????
18 April 2025
Reply from LightHub Direct
Hello Mr Moulton,
Thank you for taking the time to leave a review.
Please note that Trustpilot invitations are sent automatically following a purchase. That said, if you ever need assistance with your order, we’re always here to help and would be more than happy to support you.
You can reach us:
By phone at 0330 133 133, Monday to Friday, 9:00am - 4:30pm
Via live chat on our website, available daily from 8:00am - 8:00pm
By email, with support hours Monday to Friday, 9:00am - 4:30pm
These contact details are included in your order confirmation email and shipping confirmation emails, and are also available on our website and social channels.
Regarding your delivery, I can confirm that DPD experienced an overnight delay at their sortation facility. We sincerely apologise on their behalf for this inconvenience. I’m glad to see the parcel was successfully delivered the following morning at 11:20am.
If there's anything else we can do to help or if you have any questions, please don’t hesitate to get in touch.
Best Regards,
Louise
100% for the whole package…
100% in the whole package. Everything from easy online ordering to purchasing to delivery, 100% score all-round. First order from me, and already working out what we need next. Thank you!
14 April 2025
Delivered earlier than I would have expected.
Ordered LED batten light on Maundy Thursday, so free next working day delivery would have been the Tuesday after Easter.
The parcel actually arrived on Easter Saturday, even though I'd not paid for Saturday delivery.
Thanks.
17 April 2025
Arrived on time in expected condition
15 April 2025
Easy to use website and excellent…
Easy to use website and excellent dispatch and delivery
9 April 2025
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