LightBurn Software Reviews 187

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the prompt, professional, and friendly assistance received. Many people found the support team to be incredibly fast and efficient, often resolving issues quickly and providing clear, easy-to-follow advice. The software itself is frequently described as excellent, user-friendly, and the best on the market, offering intuitive controls and powerful features that enhance the design workflow. However, some customers also noted issues with the product, describing it as a "necessary evil" that can be frustrating for creative work due to error messages. A few other people also felt that the support was not always responsive, with some experiencing delays in replies or a lack of resolution for specific technical problems, including issues with product functionality.

What people talk about most

Customer service

Consumers find customer service to be overwhelmingly positive. Many reviewers praise the support team as... See more

Response time

People report positive experiences with response time. Many customers praise the quick and clear replies,... See more

Technology

Reviewers express mixed opinions regarding the technology. Many customers praise the software, calling it... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the software's ease of... See more

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the software as incredible,... See more

Based on these reviews

Rated 5 out of 5 stars

Aussie Men's shed Lightburn user for over 5 years. Never had need to use Support until I tried to sort out too many computers, too many Lightburn keys. emailed my problem to the Support Team expectin... See more

Rated 5 out of 5 stars

Best software available, with outstanding support Offered at a fair price (you'll easily make your money back just from the time saved compared to using LaserGRBL and similar tools), this is hands d... See more

Rated 5 out of 5 stars

LB Efficiency. Speed in replies, easy to follow advice! I contacted support to get the current licence expiry date. This due to sent in a payment which according to mu notes was due….but it seems I... See more

Rated 5 out of 5 stars

Lightburn support is always the best, fastest, and most fair I have experienced! I have software from almost all of the big guys,from OS to speciality software for music and craft creation, to Offic... See more


Company details

  1. Software Company

Written by the company

LightBurn is better layout, editing, and control software for your laser cutter. It is a native application written for Windows and macOS.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

187 reviews

5-star
4-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I love light burn

I love light burn, I would be completely lost without it.
My laser works perfectly with it.
Like with anything takes time to learn I watched YouTube.
But I have managed to picked it up easily ☺️

1 December 2024
Unprompted review
Rated 1 out of 5 stars

I planned to buy this software

I planned to buy this software. What I really do not understand, is they calculate strange prices according adresses and most worse, I want to pay in USD, but they think, if I come from czech, I need to pay in czech crones.
What if I just have enough USD to pay in? I am always hating somebody thinks, he makes better conversion for me as I can do self.

17 January 2025
Unprompted review
LightBurn Software logo

Reply from LightBurn Software

It is not our responsibility to help you avoid paying your country’s VAT taxes.

Rated 5 out of 5 stars

Excellent customer service, bar none!

I had an issue with recovering my license key and reached out to the Lightburn support team and got an almost immediate response. My problem was handled efficiently and the communication was awesome. This is by far the best software application I have ever purchased.

12 December 2024
Unprompted review
Rated 1 out of 5 stars

DISAPPOINTING.

With every new update, Lightburn introduces new issues. If something isn't broken, there's no need to change it. This software has the potential to be excellent, but these constant changes make it unnecessarily frustrating for users. Disappointed.

7 December 2024
Unprompted review
LightBurn Software logo

Reply from LightBurn Software

It would be wonderful if you could tell us which specific issues you are having. For every person who doesn't want us to make improvements to the software, there are 1000 grateful users who have requested new features. Please email support@lightburnsoftware.com if you need help. We also have a forum with a section on submitting new features open to all.

Rated 5 out of 5 stars

Speedy response to my problem.

Really impressed with the speed of response to my request for help. Would REALLY appreciate it if they would provide support in running Lightburn for Windows, on Linux Mint using something like Play On Linux, Wine, Bottles, or other similar tools.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Support Experience!

⭐️⭐️⭐️⭐️⭐️
Fantastic Support Experience!

The LightBurn Software support team is absolutely stellar! They were incredibly fast in responding to my issue, resolving it perfectly on their first attempt. Not only are they clearly knowledgeable, but they were also kind and patient throughout the process. It’s rare to find such a great combination of efficiency and friendliness in customer support. Highly recommend their software and their support team!

21 November 2024
Unprompted review
Rated 5 out of 5 stars

very good

very good. easy to use and understand. so many tutorials on youtube. very suitable for beginners like me. keep it up!!!

2 November 2024
Unprompted review
Rated 5 out of 5 stars

I usually don't write reviews

I usually don't write reviews, but for me this company deserves one. I can't be how quickly my request for help was looked after. I'm sorry, but whoever looked up my information and answered my questions is worth every cent they make and more. I have never been this pleased with the service from a company that I can remember and I usually remember good service. Great product and fantastic service. Keep up the good work folks, I know I certainly appreciate it. I owe someone there a coffee ☕️. Thank you, thank you, thank you. I will renew my license regularly eventhough the software works fine without renewing it. It's all I can think of to show my appreciation.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

LightBurn is great to work with

LightBurn is great to work with. I always get a reply, at least by the nex morning and it's always useful. My laser broke and they have helped me extend my trial period. Cheers to you, LightBurn!

23 October 2024
Unprompted review
Rated 5 out of 5 stars

First of all

First of all, the software itself is amazing. Thank you all for that. Second, support has always been there, polite and quick response. And Thank You all for that !!

22 October 2024
Unprompted review
Rated 5 out of 5 stars

I am extremely happy with Lightburn…

I am extremely happy with Lightburn Software, I don't buy alot of software but this is well worth the money. They also supply great customer service with quick response to all my questions.

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Lightburn is 10/10 the best software to…

Lightburn is 10/10 the best software to control your laser with and especially design your own products and files. We use Lightburn daily and most of the time not connected to the laser.
Any potential issue that could arise is fixed very quickly and effectively!
Thank you Lightburn for all the support of us in the laser community!

11 October 2023
Unprompted review

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