I've lost count of how many spas I've ordered from Lifesmart Outlet. I work in the property management industry and have had our fair share of issues with spas. We've never had an issue with Lifesmart... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is hands down the best low-cost hot tub available. It offers more jets than many higher-priced models and is incredibly easy to maintain. This is actually the second time we’ve purchased this... See more
Company replied
I wanted to purchase one of these without having to go through a middleman company and they were very easy to work with. I emailed back-and-forth with them a bunch before I felt comfortable. Save your... See more
Company replied
Called the 800 number — answered by a live person … within a minute she has my past purchase history. I confirmed what I needed to maintain my hot tub … and THANK YOU for excellent/ respectful serv... See more
Company replied
Company details
Written by the company
We believe that connecting with you is at the heart of what makes our business successful. To build our communication with you, we offer Customer Care Experts Ready to Serve You; Live Chat, Phone, and Email Accessibility; and Quality Service beyond the “Big Box” retailer. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. We are happy to help you with Preparing for Hot Tub Ownership, Selecting your Hot Tub, and Caring for your Spa Water.
Build your Backyard Oasis
Written by the company
- Online Hot Tub Shopping made Quick and Easy
- Lifesmart Outlet is dedicated to providing customer service above and beyond the "Big Box" retailers. With over 20 years in the hot tub industry, we’re honored to share our knowledge with you. Lifesmart Hot Tubs provide an amazing value for luxury relaxation in your very own backyard, and our online shopping experience is built to be quick and easy for any experience level.
Our shipping promise
Free shipping on all Lifesmart Hot Tubs
Get free shipping straight to your door. Browse and pay right online and have your hot tub delivered to your home, rather than going through the trouble of a trip to the showroom.
Contact info
Manchester, United States
- 1-800-421-0971
- sales@lifesmartoutlet.com
- lifesmartoutlet.com
4.7
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We think for the money it’s a really…
We think for the money it’s a really great hot tub. It’s mostly just my wife and me and we really love it. It could use a couple cup holders though!
30 June 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Don’t hesitate.
Easy to use website. Awesome staff that has direct knowledge of the products. Super friendly.
10 August 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Online shopping for this type of…
Online shopping for this type of product can sometimes be nerve-racking...you made this experience easy from product selection to purchase to shipping and delivery. Our spa cover was exactly the right item and fits perfectly.
24 June 2025
Reply from Lifesmart Outlet
We’re so happy to hear that you had a great experience with us & that your new hot tub cover is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com
Very fast processing and shipping
Very fast processing and shipping! Most suppliers listed 4-6 weeks for delivery. Lifesmart Outlet had it processed and shipped, ready for delivery, coast to coast in 1 week. I'm happy with the LS550 Plus and Lifesmartoutlet .com. Would do business with again. Great job! Thanks!
24 June 2025
Reply from Lifesmart Outlet
That is wonderful! Thank you for sharing your experience with us. We’re so glad that you’re enjoying your new hot tub to the fullest & hope to work with you again soon :) - LifesmartOutlet.com
Answered my question
Answered my question, made shopping for a new hot tub cover very easy!
27 July 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
spa control panel replacement part
I needed replacement control panel for 9 year old LifeSmart spa. The “SpaExpert”, Timothy Posch, provided a prompt, detailed response with link to the correct part to order.
22 July 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Customer service was great
Customer service was great, very detail information regarding my call. All of my questions were answered. Very helpful 👌
2 July 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Easy to use… had what I needed
18 June 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The online chat person was extremely…
The online chat person was extremely helpful and knowledgeable.
26 May 2025
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
The chat team is great...from 8 AM - 5 PM, it is the same team on the phones. After hours, we have a team with years of experience working to provide understanding and answer questions!
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Second heater in 5 months...
I liked that I was able to find the heater replacement I need for my 3 year old Hot Tub. I don't like that unfortunatley, this is the second time I am replaceing it as the one I bought from you 12/24 has already failed again! I cannot find any warrenty information for this defective heater so I am just ordering another one. Not crazy about the quality of your website that does not address warranties.
23 May 2025
Reply from Lifesmart Outlet
If you purchased from us and it is covered under warranty, we would help you get it replaced; however, we have to know and have the details in order to assist.
I am so sorry you have had those issues, but please call us when something does not seem right. We will do our best to help and connect you with the manufacturer directly if we cannot.
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Reply from Lifesmart Outlet
Gracias por tomarse el tiempo de dejar una reseña en LifesmartOutlet.com. Agradecemos mucho sus comentarios y esperamos volver a trabajar con usted pronto.
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Reply from Lifesmart Outlet
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
Very Helpful
Very Helpful. Was able to help me accurately identify the model # and order the correct spa cover.
14 May 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Highly recommended
Charity was the best she answered all of my questions and was very thorough! I would strongly recommend company as I feel like I received a great deal and was extremely happy with the customer service to go along with my purchase!
5 May 2025
Reply from Lifesmart Outlet
Thank you so much for your order & review of LifesmartOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!
Charity does an amazing job really listening and helping find solutions!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.