Ben is an absolute breath of fresh air! He has been our life insurance advisor for a few years now, and is brilliant every single time we’ve spoken to him. Ben takes time to understand our family situ... See more
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Review summary
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Reviews shaping this summary
Really helpful advisor to help me adjust my life insurance policies to suit my current and near future needs. It is good to review every few years (e.g. 4), because things change. LifeSearch makes it... See more
Laura at life has been brilliant. She has beeen patient with me about timings and has spent time getting the best deals for myself and my husband. I have been impressed with her professionalism and ma... See more
I was so delighted to have a conversation through phone with Mr Billy who was amazing, explaining every single step , when the signal wasn’t great, re-explained what need to be understood.That’s what... See more
Company details
Written by the company
Since 1998, LifeSearch have protected over 1.9m lives, making us the UK’s leading life insurance broker. We work with insurers big and small to make sure we can help find the best protection for your needs. You simply tell us what’s going on and we’ll do the hard work for you. Our award-winning service is based on one simple thing: putting you first. Our loyalty is to you, not to the insurers. There’s no hard sell and no hidden fees. With your policy in place, we're here when you need us. LifeSearch was the first independent adviser to run a fee-free, full-time claims desk. We're proud of that. And we're proud we can still offer care and support to customers when they need it. So whether you want to get a quote, check a policy detail, change your cover, make a claim, or simply ask a question – give us a call and let us do what we do best.
Contact info
London, Leeds, Milton Keynes, United Kingdom
- 0800 316 3166
- info@lifesearch.co.uk
- lifesearch.com
4.8
Excellent
24K reviews
Asks customers to review
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Just what i needed for my morgtgage…
Just what i needed for my morgtgage insurance very pleased the staff were very professional .
26 May 2026
Dylan was very helpful and called back…
Dylan was very helpful and called back when he said he would
22 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
long and frustrating process and am…
long and frustrating process and am still awaiting a reply from a previous email which I have now resent
15 May 2026
Reply from LifeSearch
Hi Mr Milton,
We’re sorry to hear that this has been your experience.
Thank you for resending your email. Please be assured that we will now be in touch with you directly to investigate the matter you have raised further.
Kind regards,
Kimberly - Customer Care team
Great advice
Great advice - multiple options provided for life and critical illness cover. Patient and knowledgable advisor.
8 May 2026
Nice friendly staff nothing to mutch…
Nice friendly staff nothing to mutch trouble, very patient
18 May 2026
Sami was vey knowledgeable respectful…
Sami was vey knowledgeable respectful and courteous
22 May 2026
Renewing my life insurance
Renewing my life insurance was a great experience. I received clear guidance and recommendations, everything was easy to understand, and the adviser was perfectly on time for the telephone appointment. Highly recommended.
15 May 2026
it was great !
18 May 2026
I want to cancel
23 May 2026
Unprompted review
Reply from LifeSearch
Hi Mrs Kheswa,
Please could you get in touch with us at customercare@lifesearch.co.uk so we can locate your customer file and assist you further with the process.
Kind regards,
Kimberly
Customer Care Team
Friendly polite and experienced.
Charlie was very informative, friendly and very polite. Helped us through the application and listened to us. He was very experienced.
21 May 2026
Unprompted review
Would recommend
Anthony was a great, very knowledgable and patient to help me choose the right insurance products
22 May 2026
Dan morris was excellent.
Dan morris was excellent.. well informed and helped me to make my decision, not with pressure but with helpful advice and guidance.. gave me time to come off the phone to think then phoned me back .
Brilliant service .. thank you Dan 👍
22 May 2026
Very informative and heplful
22 May 2026
Orianne Was great from picking up my…
Orianne Was great from picking up my enquiry to delivering exactly what I needed with ease
14 May 2026
Dealt with Alex Craven over the past…
Dealt with Alex Craven over the past couple of days, sorting out Life insurance, Critical illness cover and Income protection. I couldn't be happier with the level of service I've received. Totally professional, everything explained clearly in great detail. Highly recommended. Keep up the good work Alex, much appreciated.
21 May 2026
Unprompted review
Harassment
Rang me off different ‘suspected spam’ numbers 4 times within a 6-hour period, just because I did a quote out of curiosity on moneysupermarket. I feel harassed and have completely been put off pursuing a policy because of this.
21 May 2026
Unprompted review
Reply from LifeSearch
Good morning,
I’m sorry to hear about your experience and thank you for taking the time to provide your feedback.
While it is signposted on our partner’s website that, if a telephone number is provided, LifeSearch will attempt to call, we understand that our approach may not suit all customers.
We’ll be reaching out to you by email to explain what we'll be doing next regarding your comments. In the meantime, if there’s anything further that you’d like to share, please don’t hesitate to contact us at customercare@lifesearch.co.uk.
Have a lovely weekend,
Julie – Customer Care Team
Jamie Appleton is a credit
Jamie Appleton is a credit. Knowledgeable, down to earth, quick, efficient and has a normal conversation and explained everything in layman’s terms. Credit to the company!!! The guy deserves a rise ! Thanks
21 May 2026
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