LiFE Residential Reviews 

I’ve had a really good experience with Claudia Bomoto at Life Residential Greenwich. Renting can sometimes be stressful when things go wrong, but Claudia has been genuinely helpful every time I’ve needed support.

She responds quickly, keeps me updated, and makes sure issues are properly sorted rather than just brushed off. It’s reassuring to have a property manager who actually listens and takes action.

I really appreciate all her help during my tenancy and it’s made a big difference. Thank you, Claudia!

The team at Life Residential, and specifically Sophie Kaur, are an amazing agency/agent to work with. They are quick and helpful with their responses and are well balanced in representing the interests of both landlords and tenants alike - I had a great experience relying on them for my lease. Thank you!

I truly enjoy working with Tamari Uglava. She is always ready to help, consistently professional, and provides prompt assistance whenever needed. Her support makes the entire process smooth and stress‑free. Highly recommended!

I got a notification of a credit balance relating to a deposit made by a previous tenant.

I was impressed because I did not recall that such credit was there, and i was notified without any prompt.

I have been with them for approximately three years and in this time the person responsible for my property has changed 6 to 7 times I believe. This means that it is always my responsibility to keep up-to-date with whom I need to contact. Additionally, to this, the money was sent to the wrong person, not once but three times. Each time I was promised that it would change and that this was out of their control. When asked for compensation, it was denied as it was due to the change of internal processes. It reflects a fundamental floor within the way this company works that the turnover of people is extremely high and that they don’t own their mistakes. I have had the same tenant in the building from the start and apart from finding that tenant I have had mainly issues and very little positive to report. I have other properties with other agents that are much more competent. If you can avoid, please do and go for someone else.

Claudia Bomoto came by to inspect my flat. She was lovely and professional.

Life Residential have always been incredibly helpful. Initially with arranging the tenancy and Esmee has been extraordinary since the start of the tenancy always great and timely in her communication and efficient in executing anything required. Highly recommended...

Esmee Farrugia has been an absolute pleasure to work with as our property manager at Life Residential over the last few years. She is incredibly capable, always responsive, genuinely helpful and consistently friendly. Nothing is ever too much trouble for her and she approaches every query with a positive attitude and real professionalism.
It’s clear she cares deeply about doing her job well. Her communication is prompt and clear. She follows up on issues quickly and she makes the whole experience feel smooth and stress free. In an industry that can often feel slow or unresponsive, Esmee really stands out.
Life Residential are very lucky to have her on their team and her hard work and dedication deserve to be recognised. An easy five stars.

Further to my last review. No one from Life residential contacted me about this complaint. The email that was left in the reply is NOT Life residential’s ( I will not provide any of my personal details to that unknown organisation )

Up to this moment, zero apologies from Life Residential. What’s wrong with this company ?

I had a very positive experience with Gerda at Life Residential Greenwich. She was professional, responsive, and thorough throughout the property inspection process. Communication was clear and efficient, and everything was handled smoothly. I would happily recommend her property management services.

We recently moved out of a flat in Admirals Tower and wanted to express our gratitude🤩 to the team and Rosita our property manager who listened and resolved our questions or concerns during our 3-year tenancy. Thank you so much again and look forward to moving back into one of the properties managed by Life Residential! All the best! 🙏

I have had a great experience with Life so far and especially from the time Esmee has been our property manager. She is extremely responsive, professional and genuinely cares about resolving all issues/concerns. Communication is always clear and follow through is consistent. It’s reassuring to know we are in good hands! Thank you Esmee!

Life Residential is completely negligent and unprofessional. After paying £2,500 in rent for two years, we agreed in writing with our landlord and Life Residential on deposit deductions, yet Life Residential ignored their own policies and refused to release our deposit on time. Deposits are meant to be returned within 10 days of agreement—25 days after the agreement was made, there has still been no deposit release, leaving us financially strained.

Housing is a necessity, not a commodity, and their repeated delays, contradictory communications, and dismissive attitude show a shocking disregard for tenants’ livelihoods. At one point, we were falsely told we owed communal bills, even though accounts were paid and refunds were actually issued to us tenants for OVERpaying. We then had to chase LIFE multiple times just to get basic verification.

Staff members Tara, Gerda, and Monika failed to take responsibility at every stage. Their negligence caused unnecessary stress, financial pressure, and exhaustion. Life Residential does not treat tenants with the respect, accountability, or urgency that basic human decency demands.

Timeline of events:

14 January 2026: Landlord and tenants (us) agreed in writing on the final deposit deductions. According to MyDeposits policy, deposits must be released within 10 days of agreement.

21–23 January 2026: Despite repeated emails from us, Life Residential staff ignored deadlines, delayed responses, and gave contradictory information, claiming the landlord now wanted to change the deductions. This explicitly violates MyDeposits procedures.

26 January 2026: We pointed out incorrect deductions to highlight the pettiness of the landlord’s complaints and Life Residential’s total disregard for the financial strain placed on us as tenants. We provided evidence of overcharges and unjustified deductions—including a £140 discrepancy on the professional cleaning arranged by Life Residential (quoted at £411 but actually costing £551, and later deemed “unsatisfactory” by the agency/landlord), as well as a TV that the landlord had explicitly confirmed in writing we were allowed to remove in 2024. Instead of resolving these issues, Life Residential continued to stonewall and create confusion, leaving us financially stressed and frustrated.

2–6 February 2026: Multiple follow-ups to Tara and the team went unanswered or received vague replies. We were told deductions had to be “clarified,” but no figures were ever provided, and more than three weeks passed after agreement without deposit release, a complete disregard for tenants’ welfare.

According to the MyDeposits scheme that Life Residential uses, “Your landlord or agent should return any agreed amount to you within 10 days of your request to return the deposit.”

This agreement was made on 14 January by all parties and has been held ransom by the agency and landlord, breaking their own policies and ignoring all contact from my flatmates and me.

If you're an offshore / decent Landlord who wants to be "hands off" - I would trust your valuable asset with anyone else.

If you like moving into a property infested with carpet moths and larvae, you will LOVE Life Residential.

If you like being told a professional clean was done, only to show up to find the place filthy, so they re-organise a new clean and carpet clean the day your movers come - you will ENJOY! Nothing like last minute panic to make you feel at ease :)

If you want to agree to the price you saw on Rightmove, but then it gets hiked up in a game of weird negotiation hardball after you've fallen in love with the property (who can say no to commission, amirite?)- Life Residential is FOR YOU.

If you like having sleepless nights with your skin crawling, having to call pest control services, and not being able to get through to your property manager, or being able to weigh up if you can spring financially for a hotel ontop of the stuff you've already paid for stuff to treat pupae and eggs of moths in a rotten old carpet - you will ADORE Life Residential.

If you want blurry thumbnails angled to hide issues - instead of high resolution photos - of an inventory you NEVER signed a mere 2 months after move-in - you will have a FAB time with Life Residential.

If you like the idea of them MAYBE springing for a chemical pesticide treatment, but not doing the full job and ripping out the dead carcass-infested carpets - you will have a WHALE OF A TIME- especially if you like footing the bill upfront and hoping to the Life Residential Gods you get reimbursed.

However, if you are a busy, honest working professional, I would steer clear.

If, however, you have plenty of time and money on your hands to pay to fix issues out of pocket, or lots of annual leave to take time off work to deal with issues caused through their negligence - you will be SMITTEN with Life Residential.

Hours wasted. Nothing resolved.
I feel empathy for the Landlord, none the wiser, that was told their property was in a fit state to rent and is now being slammed with repair requests one after another.

See the photos and vomitworthy videos for yourself - normal "wear and tear" of carpets pitched to us. Still nothing in writing accepting responsibility of an issue evident, even with photos date and timestamped the same date as the key handover.

Refusal to engage with alternative accomodation discussions and bristling about £££ to fix an active infestation. I have no doubt it will be near impossible to get reimbursement for any money spent to store my own items, on top of the few hundred spent on vacuum seal bags, vacuum bags and home treatments. I also do not anticipate a reimbursement for our pro-rata salary of time off spent dealing with this issue, nor clothing items destroyed, nor the emotional toll taken.

If you want to enjoy the home you live in, or have external commitments - meaning you need to worry outside of the lowest rung of Maslow's Hierachy of needs (Housing), they are not the letting agents for you!

If you LIKE being passed from one "manager" to another, despite letting agents being agents for landlords, you will have a good old time.

Personally, I like living in clean, comfortable, pest free environments.

Life Residential was not, sadly, for me. It's a real shame, as they could have been! Extra SPECIAL shoutout to E-OD and MF, for reassuring us that... vaguely something is being done... without any accountability of the agency themselves. At all.

Great agency and service! Claudia always there to help and assist you. Thanks team!

Luca Safari has been professional and easy to communicate with as a property manager. Matters related to the apartment are handled appropriately, and overall the experience has been smooth

Life Residential is really good. So fas my experience good with them for last one year. Breje, my property manager, she is really nice and helpful. checking properties, any issues, fixing it as soon as possible.

Esmee Farrugia thank you for your always professional handling of our affairs as property on our behalf.
Like your detail emails explaining to our on the other side of the world the status quo. Always going the extra mile... Keep it Up 🙌👏🏽🙌

Life Residential is an amazing property management agency. This is out second time renting with them and we are quite impressed with their professionalism. Rosita is a very reliable property manager who fully understood the issues we are facing in our newly rented apartment and aimed to resolve these with positive outcomes.

A highly professional, knowledgeable and friendly estate agency to work with. Harry and Ifrahim in the Canary Wharf office are the best in the local area; Amrita in the renewals department is highly efficient and always a pleasure to deal with.