LiFE Residential Reviews 

Zoe Zenonos has been a fantastic property manager for my flat. She is professional, reliable, and always willing to help. Her support has made managing the property incredibly easy.

Have been with Life Residential in current tenancy for 3 years. No issues at all. Sophie Kaur specifically has always maintained very efficient communication. Any issues raised such as repairs or maintenance are dealt with immediately. All communications are very professional

Last year, I experienced some difficulty obtaining certain accounting documents despite having written to the person handling the accounts, but I did not receive an immediate response. When I contacted Leilani Drummey, Senior Property Manager at Life Residential Nine Elms, she promptly stepped in and resolved the matter.

Again last month, the person responsible for handling the accounts had left the company, and we had not been informed of this change. I once again reached out to Leilani, and she responded promptly and assisted me with my request.

I contacted her because I knew she would respond quickly and provide the necessary support. Thank you, Leilani, for your professionalism and assistance.

Excellent overall experience from the Greenwich branch. Jahz was friendly and helpful in securing us a property. Rosita is an efficient and professional property manager who is supported by knowlegeable contractors

Friendly staff and quick response time. Rented a property from them for 2 years and did not have any issues, Sophie Kaur was always around to help.

Well I had some issues that we brought to the notice of Rosita and she promised to help. She did. She resolved the issue to us and explained what had happened. She is a real gem at life residential . Always responds to any email we send her and sorts the issues out. Thank you Rosita

We rented a lovely property with Life Residential, with Zoe Zenonos as our primary contact. Zoe was super responsive and quick to resolve issues. When she came to do inspections, she was friendly and as minimally intrusive as possible which was really appreciated while I was working from home. Thank you Zoe for such a lovely renting experience!

I'm with Life for more than 8 years with all my properties portfolio in London, Adam Fletcher and Lok Chan are the among the best of all property manager and desk lead.

Our property manager, Gerda, has been doing a great job. We've noticed that the Life Residential service has improved over the last few years (or we're just lucky with our new managers), so I'm happy to give 5 stars and thanks to Gerda!

Rosita helped us swiftly and now our dishwasher works great!

Amrita has been dealing with my lettings and did some really god work for me.
I am so pleased!

I had the pleasure of having Sophie Kaur as my property manager for a good number of years during the time I rented my previous flat, and I can confidently say she was excellent throughout.

Sophie was always professional, responsive, and extremely helpful whenever anything was needed. Whether it was routine communication, organising maintenance, or answering questions, she handled everything efficiently and with a positive attitude. It was clear she genuinely cared about ensuring the property was well managed and that tenants were looked after.

Over the years she proved to be reliable, approachable, and proactive, which made the whole renting experience far smoother and more enjoyable. Any issues were dealt with promptly, and communication was always clear and straightforward.

I would highly recommend Sophie to anyone looking for a property manager who is organised, professional, and easy to work with. She was a pleasure to deal with for many years.

Good morning,

I would like to extend my thanks to Sophie Kaur for the assistance provided. It was a pleasure speaking with her. She is extremely helpful, professional, and a great representative of your team.

Kind Regards
Brenton Steenkamp

This company has managed property for us for more than 15 years with excellent support including regular updates on bills payments repair etc. It checked the condition of flats during tenancy aand at the end of tenancy to get the ideal result for landlords. Zoe Zenonos my current agent in Canary wharf, responds very quickly and looks after us very professionally.

After finishing my one year rental contract last year I paid 250 pounds for my 2 bed to be professionally cleaned (with evidence) and I was charges 3,500 as they found the apartment "very uncleaned". (SPOILER ALERT: They do that to everyone it's a scam). Not to even mention I was charged extra 3 weeks for my staying even tho I had already prepaid the entire year ahead!! They dont even know what there charging for... 3 months to solve. Exceptionally rude management.
I was temporary staying in this renting apartment until I found a place to buy but after that behaviour I no longer wanted to purchase it through them, so I proceeded with a competitor office in the area. They keep loosing customers with that behaviour.

Breje from Life Residential Greenwich has been a great help throughout my moving process. She responded quickly to my questions and kept me updated on the repairs and arrangements. Highly recommended.

Gerda was incredibly efficient at managing any issues raised.

Excellent service with my estate agent, Amrita Rathod and Wesley Robinson's service and insight, especially for someone managing the property outside of the UK and often we need additional information. Highly recommended.

Claudia Bomoto she is prompt , listen to the problems and always give me the right advice, ASAP
wish her all the best

I am extremely disappointed with the way the Greenwich branch handled our case.

Based on our experience, we do NOT recommend dealing with the Greenwich branch under any circumstances. The way this matter was handled shows a clear failure to meet even basic professional standards.

After paying a deposit on a property, we were initially told it would not be refunded. Only after we formally challenged this in writing did they agree to return our money. Even then, they held our funds for over two weeks.

Throughout this entire period, our emails were repeatedly ignored despite multiple follow-ups clearly requesting written confirmation and an explanation. We were forced to chase them by phone, and even then, the responses were vague, dismissive, and at times outright rude. They refused to respond in writing while continuing to hold our money, which is completely unacceptable.

No one at the Greenwich branch was helpful. There was no transparency, no accountability, and no clear communication. Most concerning of all, the branch director was aware of the situation yet chose not to speak with us directly or provide a proper explanation.
*****That level of avoidance from the director of Greenwich branch is deeply unprofessional.

Holding a client’s money while failing to communicate properly demonstrates a serious lack of professionalism and basic customer care. What should have been a straightforward refund process became unnecessarily stressful due to poor handling and poor service.