LifeCell SkinReviews 

188
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and effectiveness of the products, with many noting positive results on their skin and hair. The customer service is frequently highlighted as exceptional, with people appreciating the friendly, professional, and helpful staff who provide quick responses and efficient solutions. Reviewers also value the personalized assistance they receive, especially when managing order details and subscriptions. However, some customers also noted difficulties managing their subscriptions online, finding it hard or impossible to make changes through the website. A few other people also felt that they were unknowingly enrolled in subscriptions or faced challenges when trying to cancel, leading to unexpected charges.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with various items like... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness and efficiency... See more

Quality

Customers had positive experiences with product quality, with many reviewers consistently praising various... See more

Subscription

Reviewers highlight ambiguous aspects of subscription management, with some finding it easy to adjust their... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness and knowledge. Reviewers praise... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more

Company replied

Rated 4 out of 5 stars

I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more

Company replied

Rated 5 out of 5 stars

Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more

Company replied

Rated 5 out of 5 stars

Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Product Supplier
  3. Cosmetics Industry
  4. Cosmetics Store
  5. Health and Beauty Shop

Written by the company

Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.


Contact info

3.9

Great

TrustScore 4 out of 5

188 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 96% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(188)

91 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I started using life cell on December…

I started using life cell on December 11,2024, after a short time, my face became dry, red, itchy, nowhere in the information did it mention any of the above, after googling, I found out , this could happen and to use moisturizer, I did, but it got worse, now I have large red bumps , especially around my face and neck!! Long story short, it’s over a month I am treating my face that is still irritated, itchy, red bumps and I see no end!! I’ve called, emailed the company with no response, the customer service does not supply service!! I warn, do not use this product,,

11 December 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi there, we’re really sorry to hear about your experience—skin reactions can be very uncomfortable and concerning.

We understand how frustrating it must feel, especially if you’ve had difficulty reaching support, and we sincerely apologize for that.

While individual reactions can vary, we’d really like the opportunity to look into this and assist you directly.

Please reach out to us at supervisor@lifecellskincare.com so we can review your case and help as soon as possible.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Total scam

Total scam. Doesn't do anything and they put me on a subscription without me know so I ended up paying like 300 bucks for this complete useless junk. Used to it for a month and I swear I look worse than when I started. Do not buy this!!!

19 January 2025
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Kyle, we’re really sorry to hear about your experience—we understand how frustrating this must feel.

We do want to clarify that our subscription details, including billing, are presented during checkout, and we would never enroll anyone without consent.

We’re sorry the product didn’t meet your expectations, as results can vary from person to person.

LifeCell Customer Support Team

Rated 1 out of 5 stars

It doesn’t work

It doesn’t work. Then they put you on automatic monthly delivery. Do yourself a favour and don’t get sucked in.

13 January 2025
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Jennifer, we’re sorry to hear the product didn’t meet your expectations—we understand how disappointing that can be.

We do want to clarify that our subscription option, including recurring deliveries, is presented during checkout, and we would never enroll anyone without consent.

LifeCell Customer Support Team

Rated 5 out of 5 stars

Long time user

I’ve been using Lifecell for many years and find it simple to use especially traveling. It lasts a long time and I have compliments all the time that I don’t look 68!

1 January 2025
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Susan, thank you so much for your kind words and for being a long-time customer!

We’re so happy to hear you’re enjoying the product, especially how convenient it is for travel.
And getting compliments like that is the best—we love hearing it!

If you ever need anything, feel free to reach out to us at supervisor@lifecellskincare.com.

LifeCell Customer Support Team

Rated 5 out of 5 stars

Cheaper options

I ordered it once and somehow escaped the auto ship problem. I like the cream and feel it does a good job with my 76 yr old face. On a whim, I googled it and found it on Walmart for less than $20 with free shipping.

26 December 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hello Karen, thank you for sharing your experience—we’re glad to hear you’ve been happy with the product and the results.

We do recommend purchasing directly through us or authorized channels to ensure product authenticity, quality, and full customer support.

If you ever have any questions or need assistance, we’re always here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.

LifeCell Customer Support Team

Rated 1 out of 5 stars

SCAM ALERT

SCAM ALERT. SCAM ALERT. Do not fall for this. In the fine print of 'order terms' you agree to be entered into the monthly subscription at full price. When you figure this out, there is nowhere on their website to cancel, you have to call or email them. Complete B.S. Assholes at Lifecell should be ashamed of themselves. BTW, after using the product I do NOT look 25% younger. Complete nonsense. Don't waste your money.

22 December 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re really sorry to hear how frustrating this experience has been—we understand your concerns.

We do want to clarify that our subscription terms, including recurring billing, are presented during checkout, and cancellation can be completed by contacting our support team.

We’re also sorry the product didn’t meet your expectations, as results can vary from person to person.

We’d be happy to look into your account and assist further—please reach out to us at supervisor@lifecellskincare.com.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Scam

Same issue as some others. Scammed into a subscription. Then to return they say don't open package. Unfortunately it's sent by a 3rd party and you have no clue until after it's opened.
Now they want me to send it back at my expense.
On top of that, the product doesn't work at all.

4 December 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details and return guidelines are provided during checkout, and we never intend for the process to feel unclear or difficult.
That said, we’d really like the opportunity to look into this and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Do not buy

Ordered what I thought was a one time purchase when I received another shipment. I hadn’t even tried the product yet. I immediately notified the company- they stated I ordered a subscription- I never would have done that. I tried the product that day to see if I liked it and my face immediately got red with welts and terrible itching. After washing my face several times, still itching the next day. I threw $ right out the window!

30 September 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re really sorry to hear about your experience—that sounds very uncomfortable and frustrating.
We understand how concerning a skin reaction can be, and that’s definitely not the experience we want for anyone.
While we present subscription details during checkout, we’d really like the opportunity to review your account and see what happened.
Please reach out to us at supervisor@lifecellskincare.com so we can take a closer look and assist you further.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Total Scam!

I purchased the brown spot remover and the teeth whitening program.......what crap! Paying that huge amount for the ridiculous teeny-tiny size of both products wouldn't make a dent in removing brown spots or whitening teeth. The product is a scam!!!

8 July 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re sorry to hear the products didn’t meet your expectations—we understand how disappointing that can be.
We stand behind our product quality, though results can vary from person to person.
We’d appreciate the opportunity to look into your experience and assist you further.
Please reach out to us at supervisor@lifecellskincare.com so we can help.

LifeCell Customer Support Team

Rated 1 out of 5 stars

I ordered the cream it was expensive…

I ordered the cream it was expensive but at 73yrs I wanted to treat myself.
I was sent anothe cream again without my permission $234 was taken out of my credit account as I am a pension it hit hard.I am not knocking your cream but this can not happen again.Regards Julie Thomas

8 September 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Hi Julie, thank you for sharing your experience—we’re truly sorry to hear how this impacted you.
We completely understand how concerning an unexpected charge can be, especially in this situation.
We do want to clarify that our subscription details are presented during checkout, but we never want anyone to feel caught off guard.
We’d really like the opportunity to review your account and make sure this is properly addressed.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you directly.

LifeCell Customer Support Team

Rated 5 out of 5 stars

I bought Lifecell skin cream in their…

I bought Lifecell skin cream in their official and I just love it! The only thing is that I live in Spain and the customs made me pay 57€ taxes and I had to fill a lot of forms to receive it. But even so I shall order ir again!

13 June 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Thank you so much for your kind feedback—we’re so happy to hear you love the cream!
We completely understand how frustrating customs fees and paperwork can be when ordering internationally.
We truly appreciate your support despite that, and it means a lot that you plan to order again.
If you ever need assistance, we’re always here to help.

LifeCell Customer Support Team

Rated 4 out of 5 stars

I have tried Lifecell and honestly I…

I have tried Lifecell and honestly I have seen the difference on the wrinkle on my forehead, but the only thing I can do without is that it is expensive. I see a bunch of people disappointed with the results, but we have to honest with ourselves people, you have to be consistent with its use. Also you have to be very careful with those sites that claim to sell you Lifecell when it is obviously a scam and it is not the real Lifecell. You can tell if you look at the origin of the product, make sure it’s not coming from China, you have to read that it comes from South Beach otherwise it’s fake. Other than that, yes it does work due to the retinol in the product.

4 June 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

Thank you so much for your thoughtful and honest feedback!
We’re glad to hear you’ve seen a difference and appreciate you highlighting the importance of consistency.
You’re absolutely right—purchasing from trusted sources is key to ensuring authenticity and quality.
We truly appreciate your support and insight, and we’re always here if you need anything.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Did not work for me

Did not work for me. I returned it.

1 June 2024
Unprompted review
LifeCell Skin logo

Reply from LifeCell Skin

We’re sorry to hear the product didn’t work out for you, but we appreciate you giving it a try.
We’re glad you were able to complete the return, and we hope the process was smooth.
If you ever have any questions or need assistance in the future, we’re always here to help.

LifeCell Customer Support Team

Rated 1 out of 5 stars

Be very careful when ordering from this…

Be very careful when ordering from this “company” is it Life Cell or South Beech? Buyer beware if you purchase at a discounted price they will automatically enroll you in a subscription. Then to get your money back takes an act of God, they have more excuses oh PayPal has a claim open NO THEY DO NOT, give us a day or two it’s been 2 days already etc etc etc. The cream isn’t worth it anyway does nothing just some more BS to get people to buy it. DONT DO IT.

20 May 2024
Unprompted review
Rated 1 out of 5 stars

Scam alert!

Scam alert!! By purchasing any promotional products from LifeCell Skin, you apparently agree to sign up for a subscription. You don't know that until they charge your credit card again and again even though you have not made new purchases. They don't send ANY notifications that a new order was placed, processed, or shipped. Nothing. You simply see a new charge on your CC. The product they are selling doesn't work as advertised either. If it worked, people would be buying it without being tricked into it. It is disheartening to see companies like this freely advertising and taking advantage of people who decide to give their very pricey products a chance.

20 May 2024
Unprompted review
Rated 5 out of 5 stars

So far, so good

Quick response to a shipping concern. I’m enjoying the product, but I can’t provide long-term results, as I have only been using the cream for about a month. It feels great on my skin.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

I was using this product but haven't…

I was using this product but haven't really noticed a difference. Some said to try a cream that comes in a pot call XYZ and I got this online. It works 100% better as it's goes on smother, doesn't feel like your wearing a mask like Lifecell does. Stopped using Lifecell as it doesn't work for everyone.

12 May 2024
Unprompted review
Rated 1 out of 5 stars

I'm concerned about their advertisement…

I'm concerned that their advertisement is misleading. I bought the product a month ago to try it without opting into any automatic shipments. Yet today, I noticed a $139 charge on my bank card. When I contacted their support, they told me the charge was due to a promotional deal that included automatic shipments. Does it make sense that a promotional purchase automatically enrolls you in recurring shipments? If the product had worked as advertised, I wouldn't mind, but I haven't seen any results on my face.

While on the phone with support about canceling the auto-shipment, I didn’t hear her speak to anyone else. However, I received the cancellation email immediately. Interestingly, the email claimed she had spoken with the manager to offer me a better price. You can see the email they sent below.
***********
Thanks for contacting us today. It is my pleasure assisting you! As per your request, I canceled all future LifeCell All In One orders until you receive further notice.

After carefully reviewing your account I see that your order has already departed our fulfillment facility and is currently en route to you. If you do not want to give LifeCell a longer chance, simply refuse the package at the time of delivery so that it gets sent back to us. Then reply to this email to let me know it’s on its way. We must receive the package back within 15 days from the delivery date, unopened and unused. As an added measure of protection, I highly recommend that you bring the parcel to the post office directly and ask them to scan it in as refused.

I went ahead and spoke with my manager who gave me the approval to discount your shipped LifeCell order, making it only $64.25. All you have to do is simply email me back stating you would like to keep the order that is en route to you and I will be happy to initiate a refund of $74.75 for the difference. You will not be sent out any more orders after this one unless you request it. ***Please note that since we are extending such an amazing discount all sales are final.***

If you decide that you are happy with this price I can mark all future orders at this rate, as long as you have an active subscription. Normally our product is a two month supply, however, we can adjust your shipping intervals to whatever suits your needs best!

12 April 2024
Unprompted review

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