Customer service through texting or on the phone is amazing. The teeth anti-age whitener is fantastic. And it strengthens enamel! I am trying out the anti-aging cream and the fading serum. I see sl... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using the total cream for years. It seems to work fairly well. I haven’t found anything better! Subscription is hard or impossible to manage online, but calling customer service is easy an... See more
Company replied
Baby hairs are back!!! I started losing my edges after my 2nd child and they never came back. I started using Lifecell Hair Restoration System shampoo and conditioner plus the 5% Minoxidil about a mon... See more
Company replied
Quick response, always professional and friendly on the phone or via email when updating my order details. My recurring orders are always on time and accurate. I love the All-in-One Treatment and have... See more
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Company details
Written by the company
Discover LifeCell™ Skincare Official Site. Dermatologist recommended anti-aging skin care formulated to reduce the appearance of wrinkles and fine lines.
Contact info
701 N Federal Hwy, 33009, Hallandale Beach, United States
- 1-866-977-1412
- supervisor@lifecellskincare.com
- lifecellskin.com
3.9
Great
188 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product was just average and…
The product was just average and definitely overpriced. My skin didn’t improve, and canceling the subscription was confusing and time-consuming. Customer support wasn’t helpful at all. Not worth the hassle or cost.
9 October 2025
Unprompted review
Reply from LifeCell Skin
Thank you for taking the time to leave your review. We are genuinely sorry to hear your experience with LifeCell fell short on multiple fronts.
We take all feedback seriously and want to address each of your concerns:
On results: We understand how disappointing it feels when your skin doesn't respond the way you hoped. Results can vary depending on skin type, routine, and consistency of use, and we wish we'd had the chance to offer guidance along the way.
On cancellation: This should never be a confusing or time-consuming process, and we sincerely apologize that it was. We are continuously working to make this simpler and more accessible for every customer.
On customer support: We are sorry we did not meet the standard you deserved. This is not the experience we want for any customer and we take this feedback seriously internally.
We would really like the opportunity to make this right. Please reach out to Jessica directly at Jessica@lifecellskincare.com. She will personally review your experience and ensure you are taken care of.
Thank you again for sharing your feedback; it genuinely helps us improve.
The LifeCell Skin Team
AUTO RENEW COMPANY - RUN FOR YOUR LIFE
Glad I read small print and auto renew - I hate companies that put you on auto renew
23 October 2025
Unprompted review
Reply from LifeCell Skin
Hi Maureen,
Thank you for your feedback—we completely understand where you’re coming from. Auto-renewals can definitely feel frustrating, especially if you weren’t expecting it.
Our goal with the subscription option is to make things easier for customers who want to stay stocked up, but we know it’s not for everyone. We include those details during checkout, but we appreciate you pointing out how important it is to make that as clear as possible.
If you ever need help reviewing, changing, or canceling a subscription, we’re always here to make it quick and simple for you.
Feel free to reach out anytime at supervisor@lifecellskincare.com— we’re happy to help.
The LifeCell Skin Team
Do not buy
Do not buy!
Was put on some subscription without knowing! Had to cancel my credit card and get my credit card to investigate fraud. They never tell you it is a subscription, and a horrendously expensive one at that. Plus, their stuff doesn't even work.
20 October 2025
Unprompted review
Reply from LifeCell Skin
Hi Suzanne,
We’re really sorry to hear how frustrating this experience has been—we completely understand how concerning unexpected charges can feel.
We do want to clarify that our subscription details, including pricing and auto-renewal, are presented during the checkout process before an order is completed. We would never intentionally enroll anyone without their consent. That said, we understand it may not always be as clear as it should be, and we truly appreciate you bringing this to our attention.
Thank you again for your feedback.
LifeCell Customer Support Team
SCAM ALERT- MONTHLY MEMBERSHIP
LifeCell Skin automatically locks you into a monthly membership without you knowing, charges you in the middle of the night and then notifies you after the charge has already been made, that they are processing your order. Once I realized they offer treatments for literally anything and everything aesthetic, I realized it’s a complete scam. They simply have marketing to appeal to anyone experiencing literally anything.
4 October 2025
Unprompted review
Reply from LifeCell Skin
Hello Michelle, we’re really sorry to hear how this felt and understand how frustrating an unexpected charge can be.
We do want to clarify that our subscription details, including billing and pricing, are shown during checkout. Orders are processed only based on the selected option; we would never enroll anyone without their consent.
LifeCell Customer Support Team
I ordered the product to try
I ordered the product to try. I was in the hospital and unable to try it until now. They are shipping a second one ($223) when I didn't order it. After some research I saw it was the South Beach company. They did this to me with another product a couple of years ago. Total scammers
31 July 2025
Unprompted review
Reply from LifeCell Skin
Hi Laura, we’re sorry to hear about your experience and hope you’re doing better.
We do see that you contacted our support team on September 30, 2025, where the subscription feature was explained, as orders are only processed based on the option selected at checkout.
LifeCell Customer Support Team
Rubbish company
Rubbish company
Rubbish product
This company is a scam
No product and no refund
Card cancelled
24 September 2025
Unprompted review
Results not even close to promises…
Results not even close to promises made. It’s nothing more than grossly overpriced dollar store products
22 September 2025
Unprompted review
Reply from LifeCell Skin
Hello Quanah, we’re sorry to hear the product didn’t meet your expectations.
We stand behind the quality of our products, but we understand results can vary from person to person.
I ordered an overpriced lip product…
I ordered an overpriced lip product and, despite using it as directed, only noticed slight hydration. Unexpectedly, I was charged for auto-ship, which I don’t recall signing up for. I reached out to customer service, asking them to stop the auto-ship while keeping the second order to give it a fair chance. They quickly voided the second order, indicating it wasn't a real person I was communicating with. While I appreciate them stopping the auto-ship, it wasn’t what I requested. I’m concerned about getting reimbursed through PayPal, but at least they discontinued it right away, earning them two stars instead of one. Ultimately, this product is overpriced and underwhelming, and I wouldn’t recommend ordering from them.
5 September 2025
Unprompted review
Reply from LifeCell Skin
Hi Shantih, thank you for your feedback—we’re sorry to hear the product didn’t meet your expectations and that your experience with support wasn’t what you were hoping for.
We want to clarify that our subscription option is presented during checkout, and our team acts as quickly as possible on requests, though we understand this may not have matched your specific preference in this case.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account, address your concerns, and assist further.
LifeCell Customer Support Team
I ordered the fading serum and received…
I ordered the fading serum and received a rather large gift along with it. Nice!
8 August 2025
Unprompted review
Reply from LifeCell Skin
Hello Wendy, thank you so much for your kind feedback! We’re so glad you’re enjoying your order.
I thought I'd try these products
I thought I'd try these products, so having ordered, and fully paid, I never recieved my delivery, and nobody every answered mt complaints via email or bad reviews, or though Facebook... I'm surprised they are still around, as I just assumed its all a scam
5 August 2025
Unprompted review
Reply from LifeCell Skin
Hello Ben, we’re really sorry to hear this and understand how frustrating it must be not to receive your order or a response.
We would never want any customer to feel this way, and we’d truly like the chance to look into what happened.
Please reach out to us at supervisor@lifecellskincare.com with your details so we can review your order and help resolve this for you.
I Love the LifeCell products
I Love the LifeCell products, they make my skin brighter & soft. The Facebook customer service is really the best!! People just need to read that in the terms & conditions it informs this is subscription based!! Also you can ask for one purchase by calling in. All of them come under guarantee.
20 May 2025
Unprompted review
Reply from LifeCell Skin
Hi Maria,
Wow, thank you so much for this wonderful review — it truly made our day!
We are so thrilled to hear that LifeCell products are leaving your skin brighter and softer — that is exactly what we set out to achieve for every single customer!
You are also such a star for highlighting some really important points that we'd love to echo for anyone reading:
✔ Our subscription terms are clearly outlined at checkout in the terms & conditions.
✔ One-time purchases are absolutely available — simply call our support team and they'll be happy to set that up for you.
✔ All our products come with a money-back guarantee, so every purchase is fully protected.
And we couldn't agree more — our Facebook customer service team works incredibly hard and your kind words will mean the world to them!
Thank you again for being such a loyal and supportive LifeCell customer. Reviews like yours remind us why we do what we do. We can't wait for you to continue seeing amazing results!
The LifeCell Skin Team
Horrible company don't buy!!
Horrible company don't buy!!! they secretly throw you into a subscription and then keep sending you product without notify it shipping then charge you to ship back . plus product don't work. there is no trying with this company
9 July 2025
Unprompted review
Reply from LifeCell Skin
We’re really sorry to hear about your experience—we understand how frustrating this must feel.
We do want to clarify that our subscription details, including billing and shipping, are presented during checkout, and we would never enroll anyone without consent.
That said, we’d really like the opportunity to make this right. Please reach out to us at supervisor@lifecellskincare.com so we can review your account.
We’re here to help and will do our best to resolve this for you.
LifeCell Customer Support Team
Offered a free trial, Got scammed
Offered a free trial, with refund if not satisfied. Then said I had to return UNOPENED product for refund. That makes no sense. Made it impossible to stop them from sending yet another $160 tube of skin product. I had to cancel my credit card. Scam tactics.
22 May 2025
Unprompted review
Reply from LifeCell Skin
Hi Keith, we’re really sorry to hear about your experience—we understand how frustrating this must feel.
We’d like to clarify that our trial and refund terms, including return requirements and subscription details, are outlined during checkout, and we would never intend to make the process difficult.
That said, we’d truly like the opportunity to look into this and help make things right for you. Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
useless products and refused to refund…
useless products and refused to refund after 15 days, never buy it, bad service and attitude
14 April 2025
Unprompted review
Reply from LifeCell Skin
Hello Candice, we’re sorry to hear that the product didn’t meet your expectations and that your service experience was disappointing.
Our reorder refund policy, including the 15-day timeframe, is outlined at the time of purchase, but we understand how frustrating this can feel.
We’d still appreciate the opportunity to review your situation and see how we can help.
Please reach out to us at supervisor@lifecellskincare.com so we can assist you further.
LifeCell Customer Support Team
BEWARE!!
BEWARE!!! Agreed this is a scam! I did not sign up for any kind of subscription yet two months later I received another lotion in the mail that I did not order, and there wasn’t even an email saying it was coming. This is a scam!!!
1 April 2025
Unprompted review
Reply from LifeCell Skin
Thank you for your review and we sincerely apologize for the frustration you experienced with your subscription.
We never want a customer to feel stuck or unheard, and we want to assure you that cancelling your subscription is something we can take care of quickly and easily.
LifeCell Customer Support Team
Stay away from this company
Stay away from this company . They keep sending you their product and charge you pretending that you have subscribed for a monthly supply .
31 March 2025
Unprompted review
Reply from LifeCell Skin
Hi Dominique, we’re sorry to hear about your experience—we understand how frustrating this must feel.
We’d like the chance to look into this and help clear things up for you.
Please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
This is a scam!
This is a scam!! Stay away from this company please!! They sent me a cream to try for free, if I didn’t want to be charged, I needed to return it in certain period of time.
I returned it on time and they not just charge me the value of the cream that was $94 dólares, they took from my account 227 USD !!! I have sent emails and no one gets back to me.
This is the first time that money get taken from my account without authorisation.
Please stay away!!!!!!
25 March 2025
Unprompted review
Reply from LifeCell Skin
Hello Andrea, we’re really sorry to hear about your experience and understand how upsetting this must have been.
While this review is from some time ago, we would still like the opportunity to look into what happened and provide any clarification or assistance we can. We would never want anyone to feel that charges were made without authorization.
If you’re open to it, please reach out to us at supervisor@lifecellskincare.com so we can review your account and assist further.
LifeCell Customer Support Team
So glad I checked reviews as I was on…
So glad I checked reviews as I was on the fence ready to order this product...thankyou ppl for the headsup,poor customer service is thievery.
8 March 2025
Unprompted review
Reply from LifeCell Skin
Hello Tim, we appreciate you taking the time to share your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always aim to provide a positive experience for our customers.
If you ever have any questions or would like clarification before making a decision, we’re here to help.
LifeCell Customer Support Team
I had a reaction to their treatment I…
I had a reaction to their treatment I ordered, I contacted customer service and their response was rude !
Very aggressive attitude, the 60days return policy was not applied to my case, they are threatening to not refund if I don't send it back before 2/28 ?? If you're in a rush, just send me a prepaid return label . Very insulting experience. Products overpriced and can be found somewhere else much cheaper as other reviews said.
16 February 2025
Unprompted review
Reply from LifeCell Skin
Hello Reham, we’re really sorry to hear about your experience—that’s not the kind of interaction we want anyone to have, especially when dealing with a reaction.
We understand how upsetting this must have felt and appreciate you bringing it to our attention.
Our return policy and timelines are outlined at the time of purchase, but we’d still like the chance to review your case and assist. Please reach out to us at supervisor@lifecellskincare.com. so we can take a closer look and help resolve this for you.
LifeCell Customer Support Team
Thanks for the heads up I was about to…
Thanks for the heads up I was about to purchase thank you everyone for the great reviews DO NOT BUY IT
7 February 2025
Unprompted review
Reply from LifeCell Skin
Hi Greg, we appreciate you sharing your thoughts.
We’re sorry to hear that our reviews gave you that impression, as we always strive to provide a positive experience for our customers.
If you have any questions or would like more information before making a decision, we’re here to help.
Please feel free to reach out to us at supervisor@lifecellskincare.com.
LifeCell Customer Support Team
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