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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, most reviewers were let down by their experience overall. Consumers often struggled with inaccurate location tracking and delayed notifications that made monitoring family members very difficult throughout the day. Additionally, people experienced unhelpful customer support teams and found it extremely frustrating to resolve technical issues or cancel subscriptions. Some reviewers were happy with the application, finding it genuinely helpful for keeping track of loved ones and providing great peace of mind. These users appreciated how the platform instantly notified them during road emergencies and felt it was very easy to use daily. A few other people also felt that the service worked well for their specific family needs over many years of usage.

What people talk about most

Application

Reviewers highlight ambiguous aspects of application, with many consumers praising its life-saving emergency... See more

User experience

Clients share negative opinions on user experience, describing recent updates as complicated and difficult to... See more

Product

Reviewers express profound dissatisfaction regarding the product, frequently noting that the devices stop... See more

Customer service

Users describe negative interactions with customer service, highlighting that reaching a real person is... See more

Location

People report ambiguous experiences with location tracking, as some reviewers find the service helpful for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Agree with many of the comments. The technical capabilities are generally good (apart from sending a speeding alert (123mph) on the GWR line out of Paddington Station), but the constant bombardment fr... See more

Rated 2 out of 5 stars

I really liked the app but lately it’s a nightmare! What’s the point of an app that claims to keep your family safe if It’s not accurate and extremely laggy? For instance: I have it set to inform m... See more

Rated 2 out of 5 stars

We have used Life360 for years, keeping track of our teenagers and paying a premium knowing if they are ever in an accident the features would pay for themselves. Well, last Sunday night our son... See more

Rated 1 out of 5 stars

I utilized the app for a short time. It worked in a delayed spotty manner. Biggest problem was trying to delete this app and my data. They have my payment information, and literally all identifiers. T... See more


Company details

  1. Software Company
  2. also in
  3. Internet Service Provider
  4. Software Vendor

Information provided by various external sources

Life360 is a family networking app released in 2008.


Contact info

  • Bryant St 539, 94107, San Francisco, United States

  • life360.com

1.6

Bad

TrustScore 1.5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.6

All reviews

(318)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If the free tracking was giving me an…

If the free tracking was giving me an accurate tracing I'd have signed up but nahh...this is very inaccurate app. I can imagine how I'd be frustrated if I ever sign up with this app. Don't do it.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

"Life360 is so worth it"

After being introduced to Life360 I downloaded it on my phone and my Mama's phone. Last year she passed away while driving down the road. She went air born and clipped the top of small trees that was deep in a ditch and into the woods. Life 360 notified me and also E911 of her exact location within minutes of the accident. Had it not been been for Life360 it would have been hours or days before she would have been found. I give a high enough review on Life360. We now have it on all of our phones. Thank you Life360.

29 June 2025
Unprompted review
Rated 2 out of 5 stars

It isn't what it pretends to be

It isn't what it pretends to be. All it does is send out a ding when you're looking for it within Bluetooth range of your phone. Once you're separated by maybe 50 metres of distance, nothing. What use is that if you're trying to track lost luggage for example. Sure, you can use it to find your keys if they're under a cushion in your house. If your keys are outdoors on the ground somewhere, it's useless. It's not a real 'tracker.'

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Credit card fraud

I received the charge on my credit card of from Google Life360. I contacted Google life 360 and notified them the charge was not valid. I went around and round with them because they wanted to know what the account was. I told them I did not have an account. I gave them phone numbers, email addresses and they continually told me that they could not find an account associated with any of those item. I told that's because I do not have an account. I asked them to simply identify the account that was using my credit card number. They said they could not do that, which I find to be Ludacris. Of course I can take care of it through my credit card. I just thought they might be interested in preventing credit card fraud, but it seems they are not.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolute crap

Absolute crap. You can’t buy a Tile without signing up for Life360 whether you want it or not. And then there’s no way to cancel it. Had to phone bank and ask them not to honour any direct debits. Tile has always worked well for me but this subscription garbage just makes them look like the dirty robbing bastards that they are.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Sudden charge on my bank for Prime I did not request or want

Just checking my bank details.
Charge for £29.99
I had not ordered anything
Looking further it said TILE Prime.
NO THANK YOU.

I HAD SEVERAL as a present many years ago.
Very expensive often gave wrong location.

I found a cheaper product , better.

Where they thought I would pay more for their rubbish I do not know..

Also in the early days one said needed replacing.
Like a fool I did and the original carried on working another 12 months.

My advice.
If you need one, find the cheaper product.
Save some money and heartache.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

No accountability

My Daughter was in a serious car accident, thankfully she was alive and alert enough to call for help. I pay extra for the crash detection and it completely failed us. Life 360 is not taking accountability for this, pushing it on us for this or that. One excuse after another. Do not trust that crash detection will actually work.

28 March 2026
Unprompted review
Rated 3 out of 5 stars

Great for tracking, very difficult to close account

We began using Life360 as to track my elderly father. Once he was no longer able to drive we tried shutting it down. I was able to close down my dads and mine, but my husband continues to get charged several months later. We've followed all the instructions, we've tried chatting with them, there are no phone numbers to call. My husband logs into his account, it shows Free Membership, the Google Play Store says the subscription has expired but we are still getting charged every month.

6 April 2026
Unprompted review
Rated 3 out of 5 stars

Latest updates to Life360 aren't good

The newest update is bad compared to before. The biggest disappointment is that it no longer says how far someone is from you. You can no longer map to the person like before. I used the distance from me constantly. I also don't like the cartoon-like appearance. I don't use Waze because it feels cheap and cartoonish and now 360 is feeling the same. Bring back the old look and features.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Awful customer service

I've been using Life360 for a while and it was generally ok, aside from delayed notifications and occasionally inaccurate location tracking. However, I received a Mother's Day notification to send virtual flowers to my recently departed mummy. I then tried to find a way to disable Mother's Day notifications and when I couldn't, I emailed support. Their response was that it was a marketing ad and there's no way to turn it off. I'm well aware it was marketing, however literally every other service I've used has a concept of sensitivity and allows you to disable Mother's and Father's Day notifications. For an app whose target audience seems to be primarily families, this is appalling.

15 March 2026
Unprompted review
Rated 1 out of 5 stars

The tiles are absolutely pointless! 😡

The app works ok and we and my family can find where each other are most of the time which is perfect, but the tiles are absolutely useless, I realise they are not active trackers and that they only work if they are near Bluetooth and life360 on someone's phone but I have one in our motorhome and it's been all over the country (UK) this week and it's updated maybe three times, so utterly useless... Don't waste money on the tiles people...

12 March 2026
Unprompted review
Rated 1 out of 5 stars

ZERO stars if that was an option.

ZERO stars if that was an option.
Purchased a tile for my keys. I followed the directions to activate. NEVER did activate to work. A 2nd person helped followed the same directions. Still shows that it's connected but does not find keys.
INSTEAD THE UNETHICAL BUSINESS PRACTICE, directed me, and 5 days lated charged $99 to my account as a MONTHLY recurring charge.
DO NOT BUY TILE!!

PAY TO BUY AIRTAG INSTEAD. THEY WORK AND DO NOT HAVE DIRECTIONS THAT LINK TO YOUR ACCOUNT TO STEAL MONEY FROM YOUR ACCOUNT.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t download

I cannot see addresses of family members. I don’t like this. What’s the point of having this app if you don’t have that feature. They also give you the run around on fixing the issue so I just cancelled my membership.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

Glorified tracking app that doesn’t work

I would go less than 1 but that’s not an option. Collision Notifications DO NOT work as advertised! Husband was in an accident (side swiped on a round about going 40-45kmh. Force was strong enough from the other driver to spin my half ton 180degrees). Grateful no one was hurt! But my brand new truck needs a door and cab replaced. Notified Life360 that the app did not notify anyone in our circle and did not notify emergency services. I was redirected to 3 separate people, explained my problem 3 times and nothing has been done to rectify the issue.
This app sucks. Their customer service sucks even more. Basically this is a glorified tracking app who sells your information for additional profits.
If you’re going to gouge people and sell their information, make sure your app works!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Continual nagging pop-ups are SOoo annoying

In my life360 circle we have all chosen, and are happy with, the settings we have selected. We have enabled/disabled the various configuration options so the app works the way we want it to. Unfortunately, the kind folk at life360 keep pestering us every time we open the app, and try to get us to enable different options. We are sick of the continual nagging pop-ups. Please give us a break.
TrustPilot needs the "Date of experience" but it's occurs every day!

22 February 2026
Unprompted review

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