L & I Eaton ARC Ltd Reviews 

1,117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely friendly staff and the exceptional, reassuring communication maintained throughout the entire vehicle repair process and customer care. Many reviewers state that cars are promptly returned looking completely spotless, beautifully cleaned, and expertly restored to a fantastic overall condition. Some people were dissatisfied with poor communication, unexpected service delays, and thoroughly incomplete follow-up work regarding their personal vehicles. A few other reviewers also noted experiencing frustrating quality issues, including major panel alignment flaws, dirty conditions, and unfinished repairs that required significant extra attention.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient vehicle collection, prompt repairs,... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the repair process. Reviewers... See more

Quality

Customers consistently note positive experiences with quality, highlighting that repairs are performed to a... See more

Customer service

Clients share positive opinions on customer service, highlighting professional communication and regular... See more

Product

Reviewers mention ambiguous feedback about product, with some customers reporting that their vehicles were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A excellent experience all round with L & I Eaton Arc Ltd. Great customer service that kept me informed at every stage. A relatively minor paint job but car was returned looking like new!

Company replied

Rated 5 out of 5 stars

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much t... See more

Company replied

Rated 5 out of 5 stars

We had to have our car repaired after an accident and our insurance company allocated the repair to Eaton's Edinburgh branch. We could not have had any better service. Our car was picked up and d... See more

Company replied

Rated 5 out of 5 stars

My car was booked into Keith branch for body repairs. From the very start, the ladies keep me updated with what was happening , all very nice and pleasant on the phone as well , delivered a courte... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Getting you back on the road - Whatever the weather!


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(1,117)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Keith Branch

L&I Eaton have been nothing short of excellent in their service after my accident; from the communication to the repairs themselves. With phone calls once or twice a week and an online service tracking your repair status, you’ll never be left wondering. As much as I hope I never need their services again, I’ll know I’m in great hands if I do.

6 March 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for choosing L&I Eaton ARC. We are pleased to hear we provided you with a positive experience.

Rated 5 out of 5 stars

From start to finish a 5 star service

From start to finish a 5 star service. L&I Eaton kept me up to date with how the repairs were going throughout the process. Delivered home in what I can only say was in an immaculate condition, valeted beyond showroom condition.

6 March 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi, Dave, thank you so much for taking the time to provide feedback. We are glad to hear of your positive experience at L&I Eaton ARC

Rated 4 out of 5 stars

I was very happy with the Keith branch…

I was very happy with the Keith branch of Eatons. They kept me informed and their work was very good

3 March 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your lovely review! We are delighted you had a great experience.

Rated 5 out of 5 stars

Keith Branch

I cannot fault the team at the Keith Branch for their hard work. The ladies in the office were so helpful and friendly, as well as the drivers. It made it such an easy experience. I was very lucky to only be without my vehicle for a couple of days and they worked around me to make sure the car was returned at a time that suited me.
Highly recommend :)

28 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi Anna, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our work. Our team is committed to delivering high-quality service, and your feedback is appreciated.

Rated 5 out of 5 stars

Professional Experience Throughout

The professional way in which my car was handled was second to none. From the initial phonecall to the return of my car, L&I Eaton (Keith Branch) cannot be faulted. Twice weekly reports on what was happening with my car were so reassuring too.

28 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Had to have my car repaired . The whole thing was made so simple and stress free thanks to the Ladyors in the office that kept me informed at every stage, nothing was to much . To the quality of the repair that was carried out efficiently and to a very high standard

26 February 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing, Elizabeth, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

Keith branch

Keith branch: absolutely fantastic service with great communications. The work was seamless and I am delighted with the work.

28 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We’re really grateful and appreciate you taking the time to share your rating with us. Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Keith Branch
Would like to send our sincere thanks to this garage as our son had a bump in his skoda kamiq and from the start the service was exceptional including the pick up the delivery time it took for the work carried out the detail it looked just like it did when came out of the car dealership thankyou again highly recommended

26 February 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Hello Ewen & Wendy, thank you for taking the time to leave a review. We are glad you were happy with the service we provided. I will pass on your thanks to all at L&I Eaton ARC

Rated 5 out of 5 stars

Keith branch

Kept informed at every step.Pleasant and helpful telephone manner.Car presented well on return,very pleased with repair.

19 February 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith branch

Great service, staff is friendly and keeps you informed at all stages of the process, quick service and top quality job, would recommend.

19 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Was very happy with my recent experience with L & I Eaton Keith branch, we had just arranged to trade in our car when someone reversed into it, L & I Eaton were great and had the car estimated and offered to begin repairs all within a week of having the accident. They were very understanding of our situation and did everything they could to get our car fixed and back to us as soon as possible. Reception staff were great at keeping us updated and they were by far the easiest to deal with throughout the whole claim process.

12 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

We had a fantastic experience using L&I…

We had a fantastic experience using L&I Eaton Liverpool branch.
Top notch service from start to finish.
Their frenidly and professional staff kept us informed right throughout the process, provided us with a courtesy car to keep us on the road, and returned our car in mint condition.
Couldn't recommend them highly enough.

18 February 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Rated 4 out of 5 stars

Keith branch

Very happy with my experience, my car is now back in tip top condition. The staff were all lovely and professional. I would have given a 5*, however, one small thing that could have been better...I was without a car from the monday until the thursday,due to my car being at kwikfit and they wouldn't issue a courtesy car until mine was in their possession. That was frustrating and caused a bit of hassle. Other than that, their service was fab.

6 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your feedback, we really appreciate your time. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent service from Keith branch.

Absolutely top notch service when my car went into the garage in Keith for some work. From collection, all the way through the work, and delivery, was very impressed.
Kept up to date all all times by the very knowledgeable staff. The car was returned clean and the work was carried out to a high standard. Loved the video that they sent me of the car just before it was delivered back.
Thanks very much.

5 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your positive review. We're always happy to help! Team L&I Eaton ARC

Rated 5 out of 5 stars

Great service at Keith Branch

Every step of the way, employees kept me informed, were courteous, and kind. They made allowance for my disabilities without being patronising. The car was valeted to ‘new’ and even behind my backrest was vacuumed! That level of professionalism is rarely seen

7 February 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Keith Branch
Following an accident we had to put our jeep to L&I Eaton. Our experience was fantastic. The friendly reception staff were very helpful and knowledgeable, communication was super. The repairs were carried out to a high standard and the car was spotlessly clean when we collected it! Very good experience, many thanks to all involved in the repair of our vehicle!

29 January 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Ashley! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Rated 5 out of 5 stars

Excellent repair work and very good at…

Excellent repair work and very good at keeping you updated on the vehicle progress through the cars repair if it was not on the insurance repair Rita would use them anyway.

9 January 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent friendly company

2 hours after notifying insurance company we were contacted by the liverpool branch to say thet they will be doing repairs and told us to come within the hour (as they were closing )to pick up a courtesy car.
Car we received was perfect and virtually brand new. People at the company were very professional and really lovely with us. Very informative regarding new vehicle and the process was excellent throughout.
Was kept informed as to repairs of our vehicle and approximate timelines
Our vehicle was fixed and delivered to us 1 week earlier than first expected.
Delivered to our home fixed and spic and span and with so much courtesy and convenience.
Would 100% recommend this company to anyone absolutely fantastic throughout 5*****

8 January 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for your positive rating from your recent visit to L&I Eaton ARC

Rated 5 out of 5 stars

Literally couldn’t recommend L&I Eaton…

Literally couldn’t recommend L&I Eaton enough. They done a fantastic job on my car. Keeped me up to date with the repair. Really friendly staff. Also had a full car valet when they returned my car. ☺️

13 January 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent efficient service from Keith

Excellent efficient service very friendly staff from Keith. I was kept informed throughout the process and repair on vehicle which was done to a high standard. The delivery drivers were courteous and on time. Outstanding service Jenny.

28 January 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your lovely 5 star review. We really appreciate your comments. Team L&I Eaton ARC

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