Library of ThingsReviews 

82
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and convenience of the service, making it simple to borrow and return items. Many appreciate the wide range of available products, which are often in good working order and come with necessary accessories. This service is seen as a valuable solution for saving money and space, especially for items used infrequently, and is particularly beneficial during times of financial constraint. However, some people were dissatisfied with the user experience, finding the process unfriendly or encountering issues with item condition, such as receiving smelly or non-functional tools. A few other people also felt that the pricing was not always clear, leading to unexpected charges, or that communication regarding missing parts after return was problematic.

What people talk about most

Product

Customers had positive experiences with product, finding the concept brilliant and well-executed, allowing... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease and simplicity of the... See more

Service

People report positive experiences with the service, finding it reliable, simple, and affordable, with many... See more

Price

Reviewers mention ambiguous feedback about price, with many customers praising the affordability and value,... See more

Value for money

Consumers find the value for money to be positive, highlighting that the service is affordable and saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved into a new place with carpets that desperately needed cleaning. Tried multiple times to hire a rug doctor but found the process to be very un user friendly, so tried Library of Things instead.... See more

Company replied

Rated 5 out of 5 stars

I've used this service countless times since moving house. My flat is tight on space, so items like a ladder, gardening tools or industrial hoovers aren't things we can have lying around gathering dus... See more

Company replied

Rated 5 out of 5 stars

This is such a great idea - borrowing instead of buying. Borrowing instead of buying saves much needed space and the costs are so reasonable. Equipment is so easy to pick up - and to return, and cle... See more

Company replied

Rated 5 out of 5 stars

Rented the pressure washer to clean up the balcony tiles after some construction work on the building. Very easy booking process, helpful instructions, and the tool itself worked well. Great scheme -... See more


Company details

  1. Tool Rental Service

Written by the company

Fed up of buying stuff you don’t really need? Us too. Consumerism isn’t working for our communities, our pockets or the planet. We're a social enterprise helping communities affordably access tools for cleaning, DIY, gardening and more from local high streets across London for a few pounds a day. Cut down on clutter. Save money. Reduce waste. We work in partnership with top producers like Bosch, STIHL and Kärcher to make it simple and convenient for neighbours to share and learn new skills, rather than buy new. Open across 20+ locations in London - with more on the way across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(82)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy Borrower

Great experience with library of things, communication was great & made easy as you get lots of texts/reminders with all the info. I borrowed a jigsaw to cut down some wood for shelves, & I definitely won’t hesitate to borrow again.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Local convenience

Library of things has lots of convenient community locations. Initial sign up was quick and each rental and return process has been swift, easy and affordable; this is one of the most enjoyable services I've ever used. The fact that it's also a social enterprise not a profit maximizing corporation is a bonus.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Street Garden Spruce Up

I used the hedge trimmer to tidy up the shrubs and small trees in our street gardens. It saved me hours of hot work! A great range of tools, great value and easy to borrow. Also friendly and helpful people on the phone to help if there are any hiccups.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant idea

Brilliant idea, very well executed. I rented an SDS drill for a tenner, but commercial rental would have cost ten times that amount. Extremely easy to book, availability was great and it took about three seconds to pick up. Many thanks to the volunteers who maintain and fix all the Things to keep this community resource running so smoothly 🫡

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Equioment is handy and readily…

Equioment is handy and readily available,great user interface to know where equipment are in their various locations and all the equipment have used have generally had all their included parts. No complaints

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Great concept and even better execution

We've borrowed various tools from the LoT over the last couple of years - more neighbourhoods should have this! Especially useful for bulky items that you only use occasionally: you get what you need, when you need it, at an affordable price. What's not to like?!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful and simple to use

Rented the pressure washer to clean up the balcony tiles after some construction work on the building. Very easy booking process, helpful instructions, and the tool itself worked well. Great scheme - will definitely use again.

3 August 2025
Unprompted review
Rated 5 out of 5 stars

So easy

Easy, cheap and great quality item, saved so much money

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Simple and so easy to use. Brilliant!

Love the Library of Things. Love the idea and how simple it is to use and the wise range of things available!
And also that there are several sites - and more opening is great! These should be accessible for everyone in London.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic concept

Borrowed a carpet cleaner for the weekend.
The whole borrowing and returning process has been super easy, instructions were clear and it was very well priced.
Love the idea of the library of things and will definitely use it again.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Library of Things brilliant resource

Library of Things is a brilliant resource! I can’t fault it. It’s great to use a tool without the need to purchase it. I have found it very useful. User friendly and awesome locker system.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

We are lucky enough to have a Library…

We are lucky enough to have a Library of Things near us , in a public library. we used it to borrow appliances we needed (a circular motor saw to trim a large tree, and a carpet steam cleaner) . It would have costed us a large sum to purchase these appliances, that we would use no more than twice per year. So I'm very grateful to be able to use the LOTs.

5 September 2025
Unprompted review
Rated 4 out of 5 stars

Heat / Moisture camera to…

I borrowed a Heat / Moisture camera to look around my flat. it was easy to pick -up and drop off. However the bluetooth didn't seem to work with this model and i was disappointed with this

24 January 2026
Unprompted review
Rated 5 out of 5 stars

We absolutely love Library of Things

We absolutely love Library of Things. It saves us money and space. It is so easy to book a tool, pick up and drop off.
The instructions to use the tool is simple and clear.
We borrow the hedge trimmer twice a year.
We recently borrowed the thermal imaging scanner to check for cold spots at home. It would have been a complete waste of money to buy one for a one time use.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I've used Library of things for all things handy

I've used Library of things for all sorts and borrowed a jet wash, drill, air fryer and waffle maker. It's so easy and the borrows and returns are convenient. On the occasion something's not been right it was sorted quickly and ina really friendly way. It's saved me a fortune on money, time and space. Living in a small flat on a small income I wouldn't be able to have done the projects to make my home better without LoT. Thank you!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Drill

This is the first time I have used Library of Things.
I collected a drill that I used to put my kitchen cabinets together which was perfect for the task in hand.
The process was easy for collection and not only saved me money but also prevented me from purchasing something I would only use once.
I will use Library of Things in the future, they kept me up to date with all the information required on how and when to collect. I'm very pleased to have used this service.

14 April 2026
Unprompted review

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