LiberNovo Reviews 

Setup instructions were clear and so fast to assemble. Packaging was amazing! Delivery guy left the box in the rain and even when I got home hours later, the chair was perfectly dry inside.

Libernovo really did their customers wrong. Many people that bought the chair directly from their website ended up getting really long order delays, while their product is fully stocked on third party websites like Amazon and instantly purchasable.

This was the best purchase of this decade. I’m actually surprised by the comments about the customer service. I found it to be excellent. I bought my chair, and two days later, after receiving it, it went on sale. I reached out to customer service, and they promptly issued me a refund and thanked me for being a customer.

I was extremely skeptical about purchasing the chair. I’m about one month into ownership and it’s truly amazing. It’s comfortable ,stylish and sturdy. Checks every box I need in an office chair.

I placed an order for a LiberNovo Maxis Dynamic Ergonomic Chair on 16 June 2026.

At the time of purchase, the delivery timeframe appeared to be much shorter, so I expected the chair to arrive within a few days. However, after receiving no dispatch confirmation or tracking information, I contacted customer support for an update.

Their response was that the Maxis chair will only ship in mid-August due to “shipping reasons”. This means the delivery is delayed by almost two months, which was not clearly communicated at the time of purchase.

This has been a very disappointing experience. Customers should be clearly informed before placing an order if an item is not actually ready to ship. I would not have placed the order under these conditions.

The lack of transparency and poor communication have made the whole process frustrating. I am now waiting for LiberNovo to provide a clear update and arrange shipment as soon as possible.

Long delays , if I knew it would take so long to get expensive chair I woudn't buy anything from them.

Scammed me for 900$, no refund even when the seat is too small to fit you, stay away from them, you'll be better with 200$ chair and leg rest for 20$ trust me.

This company should spend more on ensuring they can get the correct labels on their shipments, and less on influencers.

The shipping company notified me of a delay in the shipment due to a label issue (and to contact the shipper). Upon contacting LiberNovo, they sent me back to the shipping company. Hours of pinging between AI agents, the shipping company informed me to reach back out to LiberNovo.

I'd believe the chair is decent (wondering when and if I'll ever receive it). However... any potential purchaser should be ready to have a lot of their time wasted by this company.

The base/seat not having a function to slide back and forth is a real bummer. The way it's positioned makes me feel like I'm being pushed to the edge of the seat. I'm not tall at all, 5'7".

Leaning back- excellent, comfort- excellent. Good for working, but the GOAT for gaming. I can sleep in this chair with no back problems.

Dont buy this chair. It doesnt have a locking mechanism for the back rest so it feels like it pushing you put of the chair. Then when you tru to return they want pictures of every pice and the whole box it came in aka make it as hard as possible to return it. They won't send you a return label unless you do so. The. They wasnt you to pay to send it back. Chaor is a joke and company is a Joke.

Pretty good chair, and comfortable. the back rest flows with your spine and adapts effortlessly. I would purchase again.

Delivery (via FedEx) was too notch and timely.

I bought this chair in January. However I was not able check it carefully immediately...

I unpacked and mounted it in March 26 and had tested it for a month trying to understand how comfortable it was. Advertisements all over the Internet promised that it's the best chair ever, but the reality turned not slightly different, but completely opposite.

The chair is designed for short people with the height up to 160cm - not taller. I am 176cm and it is not possible to find a good position on the chair because the sit is extremely short, causing legs to hang all the working day. Back support is also so-so, because it's narrow.

Eventually, the chair caused extreme backpain much worse than I had before. I contacted the support and complained. Any you know what? They just said the the return window has been closed. They just do not care how drastic they make your health to decline for your money.

Advertised massage feature is just a marketing that does nothing except pushing you off the short seat. Perfect way to remind that I failed blindly choosing a right working chair.

I am not sure what to do with this awful piece that was perfectly promoted at the launch.

Support does not make any steps to help, just total indifference.

UPDATE:
- the seatback cannot be locked in position;
- the topmost position is not usable, because it causes too straight position, while the first inclined position is too much;
- the seat itself is drastically short, causing legs to hang all the time;
- the lumbar support is too aggressive, in fact it causes a lot of backpain instead of preventing it; there is no way to find a neutral position, because the minimal support already pushes the back forward.

The Bottom Line
Sitting Comfort: Great.
Everything Else: Absolute madness.
The chair had a massive creaking issue right from the start. In February, I contacted support for help regarding the noise. What followed was a total disaster.

Support Timeline: A Test of Patience
• Feb 11 | Support: "Yeah, we will send a replacement 'sometime'."
• Feb 26 | Me: "Any update?"
• Mar 05 | Me: "Any update?"
• Mar 14 | Me: "Any update?"
• Mar 16 | Support: "Germany currently has no replacement parts available. Please wait until early April."
• Apr 29 | Me: "Any update?"
• Apr 30 | Support: "Yeah, we can send it now."

The part finally arrived a week later.

The Next Problem: Complex Part & Zero Help
Once the replacement part arrived, the real trouble started:
• The mounting of the new part is completely different from the initial construction.
• There was no manual, no instructions, and absolutely no help provided.
• After hours of struggling, I realized I had to order a brand-new gas lift because the old one is completely stuck in the original part.

Current Status: Left in Pieces
To avoid even more hassle with their support, I just decided to order a new gas lift out of my own pocket.
• Website Promise: 3–5 shipping days.
• Reality: It has been 10 days now. Nothing has happened, and there has been zero change in the delivery process.

The sad result: I honestly like to support newcomers and startups. But this has been a complete mess. My chair has now been disassembled for two weeks and is completely unusable while I sit around waiting for parts.

BTW for Support, since Support seems to check Trustpilot more than other messages.
EU#2484
EU#1432

Dont normally leave reviews but i had a problem with my office seat and it was fixed no problems. The little bracket that attaches to the arms had snapped, either by me assembling or in transit.

But they shipped a complete new base, it took a while but i understand they do not have the parts ready to go.

But great seat and would buy again.

Yeah just dont bother with this chair, if you are going to spend $800+ on a chair this is not it. Bad customer service and cheap chair. They sell it with hype of electronics and "massage" which does jack shit. Literally just pushes you off the chair.

The chair is a beautiful piece of design. Very well-engineered and produced. Assembly instructions are excellent. Collateral materisls also very good.

My only issue is with the random extended delivery times.

Paul A. Wilczynski, Sr.

Chair is too expensive, armrest do not extend forward enough, armrests do not extend outward enough for people with wider shoulders, seat pan depth too short.

I will update this review based on their final action.

I strongly advise caution when considering a purchase from this brand. My experience has been unnecessarily frustrating, revealing a company that avoids honoring its promises.

I purchased the LiberNovo Omni Dynamic Chair before it was delivered, the price dropped significantly and now includes a free bundle.

Instead of honoring the price match (which is all I was asking for), the support team spent days providing slow, generic replies that ignored my points and ultimately offered only a partial refund of what was due.

The customer support process is painful, often taking close to 24 hours for a response, only for the reply in an uninformed manner, forcing continuous follow-up.

My chair remains unopened. I have given the support team multiple opportunities to provide the full price match as promised or simply confirm the steps for a hassle-free return so I can reorder at the new, lower price. If they cannot resolve this simple matter quickly, I will be returning the product for a full refund.

Let's see if LiberNovo CA values keeping a customer and making things right.

I ordered white color and I am not satisfied with the color that you guys gave me