LFG Property Management Reviews 6

I am a Director of the a shared freehold company which owns a 6-flat property in Holland Park. We appointed LFG in June 2025 after a disappointing experience with a well-established and widely known property management company specialising in the area.

In the 8 months that LFG managed our property, we have seen remarkable results, a far cry from the ineptitude and inaction of the previous Manager. Rochelle, who I closely worked with, navigated some difficult challenges posed by a fragmented and sceptical Board and flat owners with great calm and professionalism. She quickly and effectively addressed the most immediate problems such as Fire Safety and damp with exceptional diligence and competence. No drama, no fuss just results without upsetting anyone.

We are all extremely relieved and fortunate to have LFG and Rochelle as our property managers. We hope that they will continue to work with us to see even more progress in making the property safe and attractive.

I have no hesitation in recommending LFG to anyone looking for an effective and competent property management company. They not only have the knowledge, skills and experience but also the professionalism and humility so rare nowadays.

I serve as a director at our building, and in this capacity, I have worked closely with Rochelle, who effectively operates as a business partner in managing our property. Over the past several months, LFG has served as our managing agent, and I have been consistently impressed with the level of service and professionalism they have provided. Rochelle, who is directly responsible for managing our building, has proven to be organized, responsive, and knowledgeable. From the outset, she demonstrated a clear commitment to meeting our needs. During our initial meeting, Rochelle conducted a thorough inspection of our building, and I was particularly impressed by her honesty and transparency in addressing our concerns.

Rochelle provided invaluable advice and support during the critical transition period between our previous management company and LFG Property Management. Her guidance ensured a seamless handover and minimized any potential disruptions.

As part of her responsibilities, Rochelle provides me with complete financial updates and involves me in every expenditure decision, giving me a clear and transparent view of where the money goes. This collaborative approach has been instrumental in ensuring the building’s financial stability and fostering trust.

In the last seven months, Rochelle has actively engaged with contractors and carried out three different projects, in addition to handling standard building maintenance with efficiency. When one of the projects was delivered at a quality below our expectations, Rochelle acted decisively in our interest, successfully negotiating a reduction in the agreed price to reflect the quality of work delivered.

Rochelle has also gone above and beyond in terms of communication. She is always available and has established multiple communication channels, including WhatsApp, ensuring she is easy to reach whenever required.

One of the key features that LFG offers, which has been of great value to us, is the ability to check invoices and access important documents through the MyBlock portal. This feature has greatly enhanced our ability to stay informed and involved in the management process.

Despite only being with us for a short period, Rochelle has demonstrated a proactive approach to understanding and meeting our expectations. Notably, she has already initiated steps toward addressing some of the renovation projects we require, showing her dedication to improving the building’s condition.

In conclusion, I am confident that LFG Property Management, under Rochelle’s direction, will continue to provide exceptional service, and I hereby recommend them to anyone in need of a reliable and professional property management agent.

LFG Management, and particularly Rochelle, have been exceptional in managing our property in West London since we appointed them in September. Their professionalism and expertise have made a significant difference in just a few months.

Rochelle has been invaluable in her role. Her responsiveness, attention to detail, and proactive approach have impressed us all. She takes ownership of issues and addresses them promptly, providing clear communication and expert advice on complex matters such as recent roof repairs and the Section 20 process. All tasks are completed in a timely fashion, which is crucial for maintaining our property effectively.

What sets LFG Management apart is their specialization in small blocks, which is rare in London. We struggled to find management companies willing to take on our 4-unit property without charging extra fees for being a small block. LFG's focus on small blocks like ours ensures we receive tailored, attentive service.

Their commitment to transparency and ability to balance the needs of all leaseholders is commendable. They've streamlined our management processes, improved financial oversight, and have been instrumental in planning for future maintenance.

Rochelle's willingness to go above and beyond by negotiating with contractors to bring prices down is particularly noteworthy - a rare quality in management companies. This proactive approach has already resulted in cost savings for our leaseholders.

We love supporting a great business that's trying to change an often challenging industry. Led by women and respected by contractors, LFG is making a positive impact. You'll be well looked after if you appoint LFG and Rochelle's team, but it's important to remember it's a two-way relationship - treat them well, and they'll continue to provide exceptional service.

We're extremely pleased with our decision to partner with LFG Management. Their expertise, dedication, and proactive cost management have given us peace of mind and confidence in the management of our property. We highly recommend their services to any property seeking professional, efficient, and caring management, especially for small blocks in London.

I would recommend LFG to anyone! Amazing service - prompt responses, very knowledgeable and friendly service. Rochelle is complete asset to us

LFG have been very helpful and professional at managing our properties without any complications. I would highly recommend their service.

LFG Property managment is run by Rochelle, you couldn't be in better hands. Rochelle Listens and sorts out all your house problems. She's got your back!
You couldn't be in safer hands!