I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Updated from a 1 star review. Was initially charged double for shipping and denied acknowledgement of the issue nor a refund of the extra shipping (for windshield wipers, shipped from Wisconsin to... See more
Reasonable delivery time and affordable. I saved over $1000 using Lexus parts now. My local Lexus dealer told me there were no dealers outside of Lexus to buy the rear hatch struts. They were going... See more
Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more
Company details
Written by the company
Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.
Written by the company
Contact info
4.2
Great
688 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipped fairly quickly and the parts…
Shipped fairly quickly and the parts have always been correct.
Great prices too.
24 December 2025
Great transaction!
1 December 2025
fraudulent company
One day I ordered three items. For two of them, I received a notice stating the delivery date was undetermined. I then received confirmation that the transaction would proceed only for the item with a confirmed delivery date. After that, I inquired about the delivery date but was ignored, and the order was canceled without my consent. To make matters worse, I haven't received a refund. When I contacted them about the issue, they blocked my IP address.
28 November 2025
Unprompted review
My order was significantly delayed
My order was significantly delayed. Now trying to return it but experiencing lots of issues and obstacles. I cancelled the order before it was delivered but they rejected to cancel it and said I need to wait until delivered. Now they rejected return and I filed for exception. PS. They rejected the exception. Also their system shows delivery date not a shipping date. They did not notify me far in advance about such significant delay. Also I reached them the day before they shipped it and the same day I heard about the delay. They breached contract/delivery date but when I cancelled the order because of it, they rejected return!
27 November 2025
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
Unfortunately, orders cannot be cancelled after shipped. Per our return policy we cannot proceed with your RMA due to the part being an electrical component. Lastly, our system notifies our customers an estimated ship date if there were a delay, not arrival date.
Please refer to our return policy below. Again, we apologize for the inconvenience.
www.lexuspartsnow.com/service/lexus-return_policy
Lexus IS350 headlamp fitment issues
I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my car is the Fsport sedan) . I called and Mike quickly processed the return shipping label. They unfortunately mistakenly charged me a restock fee which after calling they resolved. It was half on me for not providing my vin and half on them for not noting this in their product descriptions.
I would definitely do business with them again in the future.
18 December 2025
Unprompted review
Bad customer support
Bad customer support. Gave me the run around for a month seeking assistance with parts. RMA policies that leave you stuck with brand new parts. Package arrived in old cookie box. Overall sketchy experience and I have found one their competitors (very easy to find online) to be more helpful, professional and better packaging for items.
8 December 2025
Unprompted review
Reply from LexusPartsNow.com
Thank you for your feedback.
We’re sorry to hear that you feel this way. To clarify, our products are genuine OEM items sourced directly from the original factory, not knockoffs or replicas. We understand there’s a lot of misinformation out there, but we stand by the authenticity and quality of everything we sell.
We appreciate your feedback and will continue to uphold the standards our customers rely on.
Excellent service!
I received the correct parts the first time! My part was very quickly shipped and well packed! Thank you!
26 November 2025
Arrived as described and fit perfectly
26 November 2025
My service writer was courteous helpful and explained everything that I needed to know. This was my first experience at your service department and I was impressed.
First experience at your service department and it was a good one.
26 November 2025
No issues with shipping and handling…
No issues with shipping and handling nor the parts not fitting correctly. Awesome!
26 November 2025
THE RELENTLESS PURSUIT OF EXCELLENCE
Lexus is STILL in the relentless pursuit of excellence.
26 November 2025
I received the right parts at a great…
I received the right parts at a great price. I definitely will be a regular customer from now on for my Lexus parts.
26 November 2025
Extremely fast shipping and excellent service
Extremely fast shipping! I would definitely buy parts from them again
26 November 2025
Fit perfect and was well communicated…
Fit perfect and was well communicated upon arrival
26 November 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.