LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
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Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was updated regarding a couple of…
I was updated regarding a couple of things I did not realize was available for us to see in LEX website, which is so helpful, and we were also having a titch of trouble with phone calls going in the wrong directions, which the CSR dug deeper for us and figure all of that out for us... Rock Stars!
31 March 2026
Reply from LEX Reception
Thank you so much for your awesome feedback! We’re glad we could help highlight features on the LEX app that make your experience even more useful.
It’s also great to hear that our team was able to dig in and resolve the call routing issue for you. We’ll be sure to pass along your kind words. Our team will love hearing they’re considered “rock stars”!
We truly appreciate your support.
Reply from LEX Reception
Thank you for sharing your experience with Akanksha. We will be sure to pass on this great feedback to her. Please don't hesitate to reach out any time you need assistance.
OnBoarding was quick and easy!
Very easy setup, supported by a patient and transparent team. Akanksha Sharma was especially helpful in coordinating with our third-party phone provider to ensure call forwarding was activated correctly.
27 March 2026
Reply from LEX Reception
Thank you for sharing your experience! We’re so glad to hear the setup process felt smooth and well-supported.
A special thank you for recognizing Akanksha. She’ll be thrilled to hear her coordination and support made a difference in getting everything set up quickly. We truly appreciate your feedback!
Reply from LEX Reception
Thank you for your kind feedback!
We're so glad to hear you had a great experience with our team. If you need anything at all, please don't hesitate to reach out.
Flora was extremely friendly and helped…
Flora was extremely friendly and helped take care of my requests.
27 March 2026
Reply from LEX Reception
We’re happy to hear that Flora made such a positive impression.
We appreciate your feedback and will be sure to pass along your kind words to Flora!
Always prompt response and fixes after…
Always prompt response and fixes after feedback. Thank you.
27 March 2026
Reply from LEX Reception
We’re so glad to hear that our team has been responsive and quick to act on your input.
We truly appreciate your support and are always here whenever you need us!
Melanie was very helpful.
26 March 2026
Reply from LEX Reception
Thank you for your kind feedback!
We’re so glad to hear that Melanie was able to assist you and provide a helpful experience. We truly appreciate you taking the time to share this and will be sure to pass along your recognition to her.
Thanks again for choosing our team. We’re always here if you need anything!
Best Support!
Best Support!
Rishav provided an outstanding service even after onboarding it was prompt and detailed and attempted to clarify everything we asked for Thanks Rishav and Lex reception Team
26 March 2026
Reply from LEX Reception
Thank you for taking the time to share your experience!
We’re thrilled to hear that Rishav continued to provide attentive and thorough support beyond the onboarding process. Ensuring your questions are answered clearly and in a timely manner is something we take great pride in, and it’s wonderful to know that came through in your experience.
We truly appreciate your feedback and are grateful to have you as part of the Lex Reception family!
Reply from LEX Reception
Thank you for sharing your feedback!
We’re so glad to hear that Subhojit was able to help and that you had a great experience.
If there’s ever anything more we can assist you with, don’t hesitate to reach out. We’re always here to help.
Representative was very helpful and…
Representative was very helpful and resolved my issues quickly and professionally. I was very appreciative for the call.
25 March 2026
Reply from LEX Reception
Thank you for your kind review!
Providing efficient and supportive service is something we truly strive for, and it’s great to know you felt well taken care of.
We appreciate your feedback and are always here if you need anything further!
I had a very wonderful experience with…
I had a very wonderful experience with Subhojit Bhowmick from Lex Recepetion, he was was patient and helpful with testing, identifying and resolving the issue for us.
23 March 2026
Reply from LEX Reception
Thank you so much for your kind words!
We’re delighted to hear that you had such a wonderful experience working with Subhojit.
Your feedback means a lot to us, and we’re so glad we could assist in getting everything resolved smoothly. If there’s ever anything more we can do to support you, please don’t hesitate to reach out.
Thanks again for sharing your experience!
Reply from LEX Reception
We’re so glad to hear you received great customer service from Subhojit Bhowmick. He’s a valued member of our team, and it’s wonderful to know his efforts made a positive impact on your experience.
We truly appreciate you taking the time to share this and look forward to continuing to support you!
Subhojit Bhowmick was super super…
Subhojit Bhowmick was super super helpful and efficient. Thank you!
20 March 2026
Reply from LEX Reception
Thank you for your wonderful feedback!
Subhojit takes great pride in supporting our clients, and it’s fantastic to know his efforts made such a positive impact.
We really appreciate you taking the time to share your experience!
Customer service is super responsive
Customer service is super responsive.
I wish the email messages were more compact, and they could do a better job of screening out solicitors, but overall an excellent service.
17 March 2026
Reply from LEX Reception
Thank you for your thoughtful feedback!
We’re glad to hear you find our customer service responsive and that you consider our service overall excellent. We also appreciate your suggestions regarding more concise email messages and improved screening. Feedback like yours helps us continuously improve.
We’ll take your comments on board as we work to make the service even better. Thank you again for sharing your experience!
Flora was kind and quick to resolve my…
Flora was kind and quick to resolve my issue. Her customer service skills were top notch.
19 March 2026
Reply from LEX Reception
Thank you for sharing your experience!
Providing top-notch customer service is what we strive for every day, and it’s wonderful to know Flora's efforts made a positive impact.
We truly appreciate your feedback!
Subhojit Bhowmick is great
Subhojit Bhowmick is great. Always so kind and welcoming to all my inquiries.
18 March 2026
Reply from LEX Reception
We’re delighted to hear that Subhojit consistently provides such a welcoming and kind experience with all your inquiries.
We really appreciate you taking the time to share your experience!
Reply from LEX Reception
Thank you for your feedback!
We’re glad to hear that Subhojit Bhowmick was able to provide helpful guidance and support. We appreciate you taking the time to share your experience.
Excellent
I've worked with a couple of other answering services in the past. The software and integrations with my case management system are great. There is also an excellent process to monitor the agents and give feedback, so you can improve the service for all.
My primary contact person with LEX has been Latasha Parker. She deserves specific recognition. Her competence, diligence, genuine concern, and attention to detail are as good as it gets! Thank you!
15 March 2026
Unprompted review
Reply from LEX Reception
Thank you for sharing such thoughtful feedback!
We’re thrilled to hear that our integrations and monitoring processes are making a real difference in your experience. It’s especially rewarding to know that Latasha Parker has stood out. Her dedication, attention to detail, and genuine care are exactly what we value in our team.
We truly appreciate your trust in LexReception and your kind recognition of our efforts!
Reply from LEX Reception
Thank you for your feedback!
We’re glad we could help and really appreciate you taking the time to share your experience. Your support means a lot to us at LexReception!
Reply from LEX Reception
Subhojit is definitely known for his great service and we are glad that you got to experience it. Thank you for taking the time to share your feedback.
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