LEX reception did a wonderful job helping our firm onboard with their services. Keila made everything so easy, fun and engaging. I wish we found LEX Reception sooner, truthfully! Our firm has had many... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Managing call flows and other inner workings of your account can be daunting if you're unfamiliar with the platform, but our account manager, Flora, makes changing our reception setup a breeze. She's... See more
Company replied
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of informa... See more
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I have been having a tough time finding someone to take on our after hours calls with the same professionalism we expect from our own people. Turns out, Lex Reception does it all and quickly got a com... See more
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Company details
About LEX Reception
Written by the company
LEX Reception keeps law human. We provide 24/7 legal receptionist services for law firms and solo attorneys, answering every call with the kind of understanding that only real people can offer. Our service helps our clients intake faster, rank higher, win more, and lawyer better.
Behind every call to a law firm is a client who wants to feel heard, and a lawyer who needs to focus on the work that matters most. With LEX, clients get reassurance and lawyers get more time back.
Good people are at the heart of good business. So all of our receptionists are legal-literate, available 24/7, and we can support clients in English and Spanish. Most importantly, they’re always human.
But technology can be useful too. We build tools that help lawyers move faster. Appointment scheduling, call transcription, live chat, and our mobile app help attorneys to support more clients with ease. Plus, LEX integrates seamlessly with the tools lawyers already use every day. When you integrate your workflow with LEX, our receptionists answer your calls with empathy and carry out customized legal intake, with every detail available in your case management system instantly.
We also believe that doing a little good can make a big difference. That’s why we plant one tree for every customer every month.
For lawyers. For clients. For people.
Ad infinitum.
Real people. Always.
Written by the company
- We pledge to use real people in customer facing interactions.
- LEX Reception, in collaboration with OnePoll, surveyed 2,000 US consumers to understand their views on AI in legal services. The findings reveal a strong preference for human interaction - 1 in 3 clients would hang up if their call was answered by AI and 76% would select a firm with a human receptionist over one relying on AI. That’s why we remain committed to having real people, not bots, answer every call for our clients.
Contact info
United States
- 1-800-800-9995
- grow@lexreception.com
- lexreception.com
4.9
Excellent
1K reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Flora Roy took the time to completely…
Flora Roy took the time to completely run through my team directory and every option of my script in order to update and confirm its accuracy.
10 February 2026
Unprompted review
Reply from LEX Reception
Thank you for sharing your experience! We’re so glad to hear that Flora took the time to thoroughly review your script and directory to ensure everything was accurate and up to date.
Attention to detail is incredibly important to us, and we’re proud to have team members like Flora who go the extra mile. We truly appreciate your feedback and your partnership!
They are always helpful
They are always helpful, they always confirm changes, they call to confirm any adjustments.
6 February 2026
Reply from LEX Reception
We really appreciate your review! We’re glad our team has been helpful. Clear communication is a big priority for us, so we’re glad that’s been your experience. Thank you for choosing us!
The company is great for high-volume…
The company is great for high-volume calls. Works well and is very detailed when answering phone calls. Patrick, our agent, is awesome. He responds to all questions, concerns, or requests we have regarding the calls. He follows up to make sure that everything is work well! Thank you Patrick!
3 February 2026
Unprompted review
Reply from LEX Reception
Thank you for the kind review! We’re so glad our service is working well for your high-volume calls. Patrick will be thrilled to hear your feedback. His responsiveness and follow-through are exactly what we aim for. We’ll be sure to pass along your kind words, and we truly appreciate the opportunity to support your business!
Hello,
Hello,
I was helped by Subhojit Bhowmick and he did an amazing job assisting me in my requests.
Thank you for your help!
26 January 2026
Reply from LEX Reception
Thank you so much for your feedback! Glad to hear Subhojit did an amazing job - we'll be sure to pass this on!
Fiona Stevenson
Associate Marketing Director
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If you take the time to review, we take the time to reply. All replies come from a real, human LEX Reception team member.
Best Answering Service for Law Firms!
I run a law firm with high volume in Raleigh, NC (The Mack Law Firm). I recently switched to LexReception from another company and have been so pleased with the service! Crystal and Bambi are quick and attentive. My law firm gets a lot of incoming calls daily and the company does a fantastic job keeping up with them. The individuals answering are prompt and very nice. I have had no complaints!
24 January 2026
Unprompted review
Reply from LEX Reception
Thank you so much for taking the time to share your experience! We’re thrilled to hear that the transition to LexReception has been a smooth and positive one for The Mack Law Firm.
Crystal and Bambi will be so happy to know their quick, attentive support is making a difference!
Providing prompt, friendly, and reliable call coverage is exactly what we strive for, and it means a lot to know we’re meeting that goal.
We truly appreciate your trust and look forward to continuing to support your team. Please don’t hesitate to reach out if there’s ever anything we can do to help!
“Reliable, Professional, and Worth Every Dollar
My experience with Lex Reception has been excellent. Every call is handled with care and accuracy, and I have not missed a single call. Each interaction has been consistently professional. Patrick Asuku Jr. did an outstanding job setting up my account and was extremely patient throughout the process. I would highly recommend Lex to any firm seeking reliable and professional reception services.
22 January 2026
Unprompted review
Reply from LEX Reception
Thank you so much for taking the time to share your experience with us. We’re so glad to hear your experience with LEX has been consistently professional and reliable. Patrick Asuku Jr.’s patience and attention during your account setup are qualities we value deeply, and we’ll be sure to share your feedback with him. We truly appreciate your recommendation and look forward to continuing to support your firm!
Personal Attention
21 January 2026
Reply from LEX Reception
Thank you for sharing your experience! Providing personal, attentive support is very important to us, and we’re happy to hear that came through. We appreciate you taking the time to leave a review!
Great Customer Service
LEX Reception is always quick to respond to any of my questions. They take the time to explain things asked of them and also quick to make adjustments when asked.
14 January 2026
Reply from LEX Reception
Thank you for your thoughtful review, Britni! We’re pleased to hear that our team has been responsive, informative, and efficient in making adjustments for you. Your feedback means a great deal to us, and we appreciate your partnership with LEX Reception.
Akanksha was great
Akanksha was great! She patiently answered all of my questions and set everything up with freat detail.
19 January 2026
Reply from LEX Reception
Thank you so much for taking the time to leave a review - so glad Akanksha was supportive during set-up. We look forward to working with you!
Fiona Stevenson
Associate Marketing Director
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If you take the time to review, we take the time to reply. All replies come from a real, human LEX team member.
THANK YOU PATRICK!!!
Patrick was incredibly flexible and patient. Building our call scripts from scratch and customizing them to our firm's needs was a smooth process for us. He did all the work to make sure we were happy with how our clients were spoken to. The personal service he provided was one of a kind. I am so happy to have had his support and guidance.
19 January 2026
Unprompted review
Reply from LEX Reception
Amazing - welcome to LEX Reception! Thank you so much for the review! I'll make sure to pass this feedback on to Patrick.
Fiona Stevenson
Associate Marketing Director
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If you take the time to review, we take the time to reply. All replies come from a real, human LEX team member.
Customer service rep was fantastic
19 January 2026
Reply from LEX Reception
Thanks for the review - glad our team was able to help!
Fiona Stevenson
Associate Marketing Director
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If you take the time to review, we take the time to reply. All replies come from a real, human LEX team member.
Great help.
15 January 2026
Reply from LEX Reception
Thank you for the wonderful feedback! We’re delighted to know our support was helpful and truly appreciate you taking the time to share your feedback.
Great service
Great service. Very professional, accurate, and helpful. Support person, Flora, was awesome.
11 January 2026
Unprompted review
Reply from LEX Reception
Thank you! Appreciate the time you've taken to leave this review - will pass this feedback on to Flora too!
Fiona Stevenson
Associate Marketing Director
---
If you take the time to review, we take the time to reply. All replies come from a real, human LEX team member.
Reply from LEX Reception
Thank you for your kind feedback! We’re so happy to know our service has been helpful. We look forward to continuing to support you and please don't hesitate to reach out if you need anything along the way.
Thanks, Flora!
Flora was very helpful in swapping our teams access logins to new email addresses. This had to be done one-by-one for each user, and was a bit time consuming. She was great! Thanks Flora!
8 January 2026
Unprompted review
Reply from LEX Reception
Thank you so much for the kind words! We’re really happy to hear that Flora was able to help get everyone’s access updated. We truly appreciate your patience as she completed each one individually, and we'll be sure to share your feedback with Flora, she will be thrilled to hear it! Thanks you for being a valued client!
Flora was amazing and awesome
Flora was amazing and awesome in helping me with all the details of our new grand opening script and FAQs. She was patient and very knowledgeable about how to word everything. I had a lot of information and never felt pressured to be done. She is a pro and should get a raise for her outstanding performance. This reflects well overall for my relationship with Lex Reception and lead me to recommend your services to those I work with in the community.
5 January 2026
Unprompted review
Reply from LEX Reception
Thank you for your amazing feedback! We’re thrilled to hear that Flora provided such outstanding support - we’ll be sure to share your kind words with her.
We’re grateful for your recommendation and proud to be a trusted partner as your firm grows.
4 hours of troubleshooting solved in 15 minutes
I have been a customer of Lex for years, but I recently updated my lines and encountered a lot of difficulty trying to transfer them myself, especially during the holidays when I would be closed and needed call answering the most. After spending four hours trying to get it right, I decided to call for help. Not only did they have a solution, but they also resolved the issue in just 15 minutes. I’m thankful that I can now relax during the holidays, knowing my calls are being forwarded properly.
31 December 2025
Reply from LEX Reception
Thank you for sharing your experience and for being a longtime LEX client!
We’re so glad our team was able to step in and resolve what had become a frustrating situation. Knowing you can relax during the holidays with confidence that your calls are handled properly is exactly the peace of mind we aim to provide!
Crystal Brown is Amazing!
Crystal Brown was amazing to work with. We have a challenging set of instructions and Lex worked tirelessly to fulfill our firm's needs.
31 December 2025
Reply from LEX Reception
We appreciate the shout-out - Crystal will be so delighted to hear this! Thank you for trusting LEX Reception with your complex needs.
Couldn't be happier!
After experiencing some issues with our prior call answering service, we made the switch to Lex. The transition was extremely smooth and I've experienced nothing but great customer service! The agents are capable, kind and follow the prompts given. I really appreciate having one dedicated account manager, unlike with the previous company who had someone different respond every time I reached out. Our account manager has been very responsive and helpful. I highly recommend Lex Reception to anyone looking for help answering calls!
30 December 2025
Reply from LEX Reception
Thank you so much for the recommendation! We’re so thrilled the switch to LEX Reception was smooth and that your account manager and receptionists have made such a positive impact on your firm!
Professional and Client-Focused Service
I’ve been using Lex Reception for about nine or 10 days now, and I’m already impressed with their outstanding customer service. Patrick, my account representative, personally followed up to make sure everything was running smoothly and that I was satisfied with the service. It’s clear that Lex Reception truly values client satisfaction and takes a proactive approach to customer support. I really appreciate their professionalism and commitment to making the setup process seamless. Highly recommend them to any law firm looking for reliable and attentive reception services.
17 December 2025
Unprompted review
Reply from LEX Reception
Thank you so much for your review!! We are truly so happy to hear this. Patrick truly cares for the service that you are receiving, and he will have your back for many years to come. We are beyond lucky that we get to partner with your business and can't wait to see how much time you are getting back in your week. We will celebrate Patrick for being so awesome and continue to find ways to exceed your expectations.
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