LBG Jewellers Reviews 

212
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just received my custom birth stone ring from Louis. All expectations were met. Quality, design, communication & turn around time all superior. I recommend LBG to all. You will not be disappoint... See more

Rated 5 out of 5 stars

My husband purchased a White Gold Aquamarine ring as an extra gift for our 25th Wedding Anniversary...Amazing Quality, Gorgeous and Elegant...Fantastic communications with Lizzie and such speedy se... See more

Company replied

Rated 5 out of 5 stars

The absolute best customer service I've received in many years !! Yes you can actually speak to these people on a device called a phone ! Pauline & Louis went above & beyond to help me out with my rin... See more

Company replied

Rated 4 out of 5 stars

Really nice item, well made. One slight problem was it was sent with incorrect chain length, eventually resolved by the company when they finally checked their spam email, who then sent me out the... See more

Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer
  4. Jewelry Engraver
  5. Jewellery Manufacturer
  6. Jewelry Repair Service

Written by the company

LBG Jewellers have been manufacturing jewellery for over 68 years. All our jewellery is fully hallmarked and comes with our warranty and is beautifully presented in lovely packaging. From our own workshop we also offer a bespoke service and can also customise gemstones in most designs or make in an alternative metal - 9ct, 10ct, 14ct 18ct Yellow, Rose or White Gold, Platinum or Sterling Silver.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

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4.8

All reviews

(212)

20 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

FIVE STARS

FIVE STARS! Have just bought a white Gold half eternity ring in Diamond and blue Topaz for my wife and have to say she, and I, are delighted with it. The stones are beautiful, colourful and sparkle really well.
The whole experience, including asking if they would resize my wife’s engagement ring, has been an enjoyable and rewarding experience from start to finish. Not only was delivery very quick but I was kept informed on every aspect throughout by email or phone.
Both Sara and Louis were very considerate, friendly and helpful. I can honestly say it is one of the nicest companies I have ever dealt with. Gems of London are a real credit to their industry and I highly recommend them.

6 September 2021
Unprompted review
Rated 5 out of 5 stars

Perfect!!

Fast delivery and my three lion ring is so nice!!! Thank you LBG!!!

10 August 2021
LBG Jewellers logo

Reply from LBG Jewellers

You are very welcome Peter, thank you so much for entrusting us to make this for you!

Rated 5 out of 5 stars

Excellent service

Excellent service; email queries answered promptly, ring arrived quickly with the option to return if necessary. Good value for money and a very wide choice. Would definitely buy from them again.

8 July 2021
Rated 5 out of 5 stars

Bought a ring

Bought a ring. It arrived on time and I am very happy with the quality and look of it. It is better in reality than the photograph online.

11 May 2021
Rated 5 out of 5 stars

Nice ring

Nice ring. well packaged and perfect delivery.
Great customer service.
Magnificent online jewelry store. Large selection and
shipping is fast and careful.

8 May 2021
Rated 4 out of 5 stars

Nice item

Really nice item, well made.

One slight problem was it was sent with incorrect chain length, eventually resolved by the company when they finally checked their spam email, who then sent me out the right length chain and did not require the other one returned

6 May 2021
Rated 4 out of 5 stars

Excellent service and ring was as…

Excellent service and ring was as described. However, the reason for 4 and not 5 stars is the website didn’t give dimensions of the ring and it was much smaller than I anticipated.

6 May 2021
LBG Jewellers logo

Reply from LBG Jewellers

Hi Mary,
Thank you for taking the time to write a review for us. It is really appreciated by all the family who work very hard. We are happy to know you have found our service excellent. The ring dimensions were listed in the description so i can only assume you missed them.
Measurements : 15mm (L) x 16.5mm (W) x 2.30mm (H)
We look forward to making you another beautiful piece of jewellery in the future and should you have any questions prior or post purchase please don't hesitate to contact us.
Kind Regards
Louis

Rated 5 out of 5 stars

I bought a beautiful eternity ring from…

I bought a beautiful eternity ring from these and was very pleased with how they dealt with my order.i was informed when it was being shipped and when to expect it.it was beautifully boxed with a hand written note with my message on! The ring was to small so I phone them and they said to post back with required size which I did.they told me they had received it and sent out new one so really happy with service.through my experience I would 100 percent recommend.😁

6 May 2021
Rated 5 out of 5 stars

Very professional and great service

I used let's buy gold to purchase my engagement and wedding rings. Let's buy gold were very helpful and professional throughout the whole process. They helped us find and then built our perfect engagement ring with a certified diamond. They offered great value for money too. Overall I was extremely satisfied with their service and the rings we purchased.

4 May 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous Service & Beautiful Jewellery!

I have bought two rings from Lets Buy Gold and absolutely love them both, I receive lovely compliments about them all the time. I had excellent Customer Service and nothing has ever been too much trouble; I can't imagine I will ever shop on the High Street again, if I wanted another ring.

30 April 2021
Unprompted review
Rated 1 out of 5 stars

I do not recommend buying a ring to…

I do not recommend buying a ring to give a birthday gift, and the days the ring changed color, stained skin, and they did not give me a guarantee, very poor quality.edith

29 April 2021
LBG Jewellers logo

Reply from LBG Jewellers

Having seen the photos that we requested from the customer, we could easily see that the ring was dirty. It was covered in residue, most likely from hand/body lotions, hand sanitisers, sweat etc. We advised the customer that all the ring needed was a clean with a silver polishing cloth or a silver dip and the ring will look like new again. All of our jewellery comes with a warranty that covers our craftsmanship in the setting of the gemstones and any metal defect. How rings are treated and cared for is not down to our craftsmanship nor our responsibility. Jewellery needs to be cleaned and cared for.

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