Very helpful guy Ross helped talk me through problems with my air source heating system. Let's hope it's resolved now. A bit stressful doing all the reset over the phone. Very patient. Still need a v... See more
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Review summary
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Reviews shaping this summary
Having spent some time speaking to wholesalers that frankly don’t understand the products they were selling I got in touch with Mitsubishi directly. I got passed through to Natalie who was an absolute... See more
Company replied
The engineer who does our annual service, Robert, is always on time and thorough. We have found him to be very knowledgeable & helpful & he spends time showing us how to have our system set to make i... See more
Company replied
Phil Bullock is a fabulous engineer who really knows his stuff and delivers great customer service. ASHP tech is still new (for us anyway) and to find a chap who identifies and rectifies problems quic... See more
Company replied
Company details
- Boiler and Heating Service
- Energy Equipment and Solutions
- Heating Contractor
- Manufacturer
- Ventilating Equipment Manufacturer
Written by the company
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Contact info
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , United Kingdom
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4.2
Great
911 reviews
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First Class Service from Robert
Robert the Mitsubishi Engineer who attended our house for the Annual Service was excellent. Let us know in advance when he was in his way, was polite and unobtrusive as he went about the service. Most importantly the the service was carried out efficiently and to the highest standard.This is the 3rd year Robert has attended and we are extremely pleased with the level of service from him.
1 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Steve,
We are thrilled to hear your experience with Robert was a great one.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Service is always 5 star from Laura…
Service is always 5 star from Laura Takacs. She is exeptionaly profesional. And always thorough with every order. You need more people like her
30 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Iwan,
Thank you for your fantastic review. We’re delighted to hear that Laura continues to deliver such a high standard of service and thorough support with every order. Your kind feedback is greatly appreciated.
Kind regards,
Mitsubishi Electric
Dean was fantastic
Dean was fantastic. Sorted a problem that had stumped several other electricians. He was well worth the wait
24 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Mrs Brett,
Thank you for taking the time to share your experience. We’re pleased to hear that Dean was able to successfully identify and fix the problem after others had been unable to. We really appreciate your kind feedback.
Kind regards,
Mitsubishi Electric
5 Stars
5 Stars
Excellent service from Paul the engineer. He attended to my Mitsubishi Ecodan heat pump and was professional, knowledgeable and very helpful throughout the visit. He explained everything clearly, carried out the work efficiently and left the system working as it should. Very impressed with the service received and would highly recommend.
28 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi MP,
Thank you for letting us know about your experience with Paul, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
The MEI representative
The MEI representative, Robert, carries out a great service, and he is knowledgeable, courteous and friendly. The technical advice and helpful tips provided by Robert over the last three years on how to optimize our heating system has been invaluable and results in efficient use of our air source heat pump.
A huge thank you to MEI and Robert in particular for a first class service.
28 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi James,
Thank you for your excellent review. We’re delighted to hear how valuable Robert’s ongoing support and technical advice has been over the past three years. Helping customers optimise their systems for efficient performance is a priority for us, so your feedback is greatly appreciated.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service today from Luke who…
Excellent service today from Luke who was friendly and professional. Identified issues and resolved them during his visit.
27 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Helena,
We appreciate you sharing your experience with Luke, it’s great to hear you are happy with the service and attention he provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
The engineer phoned me and gave me an…
The engineer phoned me and gave me an ETA of about 30min when he arrived
He was very professional and knowledgeable he diagnosed the problem repaired it and checked it all worked and left. First class service could not fault it thank you
20 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Brian,
We really appreciate you taking the time to tell us about your interaction with our engineer. It’s fantastic to know that their service made a positive impression and met your expectations.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Superb service
Alex Horne went above and beyond to get some ASHP's that were needed for a couple of jobs on the Isle of Wight sorted quickly for us. Great stuff! Thanks Alex!
17 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Andrew,
Thank you for taking the time to share your experience. It’s great to hear that Alex’s dedication and responsiveness helped keep your projects moving smoothly. We really appreciate your kind words.
Kind regards,
Mitsubishi Electric
Very efficient engineer
Luke arrived early, gave very efficient service and fixed the leak. He is also very friendly.
I would have given 5 stars if I hadn’t had to wait so many weeks for this appointment - luckily it wasn’t a bad leak!
15 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Mrs C,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your leak has been fixed.
Thank you for bringing the booking issue to our attention and we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Our engineer Luke was really excellent…
Our engineer Luke was really excellent today. He quickly spotted a serious issue and went the extra mile to fix it. Really appreciated the excellent and friendly service.
3 July 2025
Unprompted review
Reply from Mitsubishi Electric UK
Hi David,
Thank you for sharing your experience with Luke. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
I find Mitsubishi to be easy to deal…
I find Mitsubishi to be easy to deal with. Always very helpful in processing my orders promptly and with good communication throughout. Our account is well looked after. Great service, thank you
14 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Tim,
Thank you for your excellent review. We’re pleased to hear that you find us easy to work with and that our communication and order processing continue to meet your expectations. We appreciate your feedback and your continued trust.
Kind regards,
Mitsubishi Electric
Have dealt with Mitsibishi for sometime…
Have dealt with Mitsibishi for sometime and have nothing but good things to say. I am very fortunate that i have fantastic reps in Jamie Penny and Michael Brocklehurst who make my job alot easier ! And i also have to mention Ashley Shipp who has always been fantastic and never fails to sort out our orders or any issues we have, always replies or calls us back, couldnt ask for anymore.
20 March 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Christian,
Thank you for your fantastic review. We’re really pleased to hear such positive feedback about Jamie, Michael and Ashley, and that their support has made things easier for you. Providing responsive, reliable service is a priority for us, so your comments are greatly appreciated.
Kind regards,
Mitsubishi Electric
Alto Energy Limited work closely with…
Alto Energy Limited work closely with Mitsubishi and they are excellent. Ashley is always fast to respond, friendly, helpful and efficient!
10 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Jenny,
Thank you for your great review. We’re delighted to hear that Ashley continues to provide fast, friendly and efficient support. We truly value our partnership with Alto Energy Limited and appreciate you taking the time to share your feedback.
Kind regards,
Mitsubishi Electric
100% Recommend
In short, we’ve been installing Mitsubishi ASHPs for over 10 years and have consistently found their product and service to be excellent. Their one-to-one account manager support, particularly from Bahar Basci, is outstanding. The units themselves are efficient, quiet and reliable, and their aftercare and technical support are second to none. As a manufacturer of renewable technology, they genuinely care about carbon reduction rather than simply paying lip service to it.
We would wholeheartedly recommend Mitsubishi heat pumps.
10 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Robert,
Thank you for such a detailed and thoughtful review. We’re delighted to hear that our products, technical support and 121 management, particularly from Bahar, continue to meet your expectations after so many years. It’s especially encouraging to hear your recognition of our commitment to carbon reduction. We truly appreciate your recommendation.
Kind regards,
Mitsubishi Electric
What a great company did a great…
What a great company did a great service on my heat pump and saved me some money on the settings very friendly and gives me peace of mind if anything breaks down they will sort it for me so pleased with all of the service plan
13 March 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Karl,
We appreciate you sharing your experience with our engineers. It’s fantastic to know their assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Laura is a superstar
We deal with Laura Takacs who is an absolute superstar to deal with, always really good communication and swift responses which goes a long way when quoting projects. Would highly recommend,
10 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Tom,
Thank you for your excellent review. We’re pleased to hear how supportive Laura has been and that her clear communication and swift responses have helped with your projects. We really appreciate your recommendation.
Kind regards,
Mitsubishi Electric
Back in business
Luke and Phil were fantastic, professional engineers who went above and beyond in fitting our very complex new hot water cylinder. They are friendly and knowledgeable, what a credit to your team.
There was a bit of a delay in organising the repair, and I did have to follow up once or twice.
7 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Andrew,
We are happy to hear your experience with Luke and Phil was a great one and that your system has been successfully repaired! Thank you for bringing the booking delay issue to our attention, we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great technical assistance and design.
7 April 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Leon,
Thank you for your 5‑star review. We’re pleased to hear that our technical assistance and design support met your expectations. We appreciate you taking the time to share your feedback.
Kind regards,
Mitsubishi Electric
heat pump installation
Both Engineers Phil and Luke were excellent and extremely polite and helpful Delivery of materials came when promised I had to e mail several times to find out what was happening as my system was a replacement for original otherwise would give five stars
24 March 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Ian,
We are happy to hear your experiences with Phil and Luke were great.
Thank you for bringing the communication delay to our attention, we are sorry for any inconvenience this has caused.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
This melcloud app is execrable
This melcloud app is execrable. I have no confidence that what I ask it to do from 300 Miles away is complied with. Hot water should be off but I can see it's 40deg and no way of turning it off. Pathetic
31 March 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi @Jane2,
Were sorry to have read about your experience with our Melcloud App and the lack of confidence you feel it delivers.
If you could complete the Request for information sent over to yourself our Customer Resolutions team will be in contact as soon as possible with a hopeful resolution.
Kind regards
Mitsubishi Customer Support.
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