Very helpful guy Ross helped talk me through problems with my air source heating system. Let's hope it's resolved now. A bit stressful doing all the reset over the phone. Very patient. Still need a v... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having spent some time speaking to wholesalers that frankly don’t understand the products they were selling I got in touch with Mitsubishi directly. I got passed through to Natalie who was an absolute... See more
Company replied
The engineer who does our annual service, Robert, is always on time and thorough. We have found him to be very knowledgeable & helpful & he spends time showing us how to have our system set to make i... See more
Company replied
Phil Bullock is a fabulous engineer who really knows his stuff and delivers great customer service. ASHP tech is still new (for us anyway) and to find a chap who identifies and rectifies problems quic... See more
Company replied
Company details
- Boiler and Heating Service
- Energy Equipment and Solutions
- Heating Contractor
- Manufacturer
- Ventilating Equipment Manufacturer
Written by the company
Mitsubishi Electric is a world-leading supplier of HVAC equipment. Decades of dedicated research enable us to provide you with an advanced range of products, from air conditioning units, to air source heat pumps that offer complete design flexibility to provide the perfect internal environment for every building type. We have developed an industry leading service and support network in order to ensure our products work to their optimum efficiency. We provide a range of technical air conditioning training and heating training to support our range of HVAC products from cradle to grave. Mitsubishi Corporation has developed its Vision 2021 which sets out our guiding principles in achieving sustainability in all we do. This vision builds on a long-standing narrative behind our Corporate philosophy. In the UK we have translated this to our Green Gateway approach where we encourage everyone in the built environment to reduce energy.
Contact info
Mitsubishi Electric, Living Environment Systems Travellers Lane , AL10 8XB, Hatfield , United Kingdom
- 0161 866 6064
- ecodan.service@meuk.mee.com
- les.mitsubishielectric.co.uk
4.2
Great
911 reviews
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Customer service
I contacted Mitsubishi on 01618 666064 in September 2025 to use their diamond service for my heat pump. I paid £480 in October. I received no appointment. I phoned SIX times (virtually monthly) to ask why I still hadn't got an appointment. Each time I was fobbed off saying I was on the list but priority lay with people who had issues. In May 2026 I became angry on the phone and was given an appointment for the service 7 months after my payment! The engineer Dean was charming and I had a follow up query which was dealt with immediately. The nightmare was getting an appointment in the first place
29 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
good morning @Susan Chaplin 5, We are sorry to have read about the significant delay and frustration you encountered while trying to schedule a 3 Diamond service. We are currently reviewing our appointment scheduling process to prevent similar situations happening again. Whilst we are pleased to hear Dean provided excellent service once he arrived we have sent you a request for information where we can hopefully work with yourself to resolve this fully.
Kind regards
Mitsubishi Customer Support
Great service
The engineer who does our annual service, Robert, is always on time and thorough. We have found him to be very knowledgeable & helpful & he spends time showing us how to have our system set to make it the most efficient possible. Good value service and good heating system which we have had for 10 years now & found it to be reliable & keeps our house warm.
28 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Carmel,
Thank you for sharing your experience with Robert. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Heat Pump Broke down
Paul the engineer that came to fix my heat pump that was not working has done an outstanding job very knowledgable in his job, great for asking question to and what he has recomened me to do so hope fully it should not happen again. He also turned up on time which was fantastic very clean and tidied up after he finished, i can highly reccomend him.
21 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Richard,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Paul and glad your heat pump has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Trust in the kit
When you’re not skilled or knowledgeable about important tech that provides your home’s heating and hot water it’s important that you can trust the person who services it. Phil doesn’t just tick the boxes - he genuinely wants to get your system to be as efficient as it can be. He’s serviced our heat pump 3 years running and he’s always a pleasure to deal with. I rate the kit and the people who service it.
18 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi David,
Thank you for sharing your experience with Phil. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Robert contacted us 30 min before he…
Robert contacted us 30 min before he arrived, was quick and efficient and set the system up for a more economical year to come. Spot on😎👍
18 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi TJF,
We really appreciate you taking the time to tell us about your interaction with Robert. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Excellent service
Phil from Mitsubishi paid a visit this morning for the yearly inspection and service. He is always punctual, friendly and efficient. He is very knowledgeable about the system and happily answers any questions.
18 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi James,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Fantastic response from Mitsubishi to…
Fantastic response from Mitsubishi to our Heat Pump issues. Their engineer Phil Bullock is excellent and worked tirelessly to try and sort things for us. Sadly the heat pump was on its final legs but Phil spent an hour and half trying his best to get us a temporary fix.
14 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Martin,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Phil and glad he was able to provide a suitable temporary fix.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Good experience
My engineer, Chris, was friendly, helpful and professional. He was extremely patient when answering all my questions about my ASHP taking great pains to explain it in an easy to understand way. He checked everything very thoroughly and put my mind at rest about a number of issues. Thank you.
13 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Sue,
Thank you for sharing your experience with Chris. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Laura is a star!
Laura is a star! Helped out with a delivery and made the job go ahead. Fantastic service from Laura and communicated all they way through the process.
Thanks again Laura!
Morpeth
12 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Liam,
Thank you for your great review. We’re delighted to hear Laura was able to support your delivery and keep everything running smoothly. We really appreciate your feedback.
Kind regards,
Mitsubishi Electric
Didn’t service in contract year due to lack of engineers
Didn’t service in contract year due to lack of resources
Wanted to charge me for renewal with no service.
Completely ignored emails and attempts to contact.
Failed to fix faulting piping despite engineer promise.
Possibly the worst and least professional company I’ve ever dealt with from a customer service perspective.
Update 16/5. I provided the requested information immediately but have had no response or acknowledgement. Therefore an even more emphatic one star. Wish they had an option for zero stars.
11 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Good morning, We appreciate you bringing this to our attention. We're very sorry to hear about the lack of service and ignored communications you have experienced. In order to investigate these failures we have sent a request for information, please can you provide your details and a member of our customer resolutions team will be in contact for a resolution.
Kind regards
Mitsubishi Electric customer support
Great customer service
This company was so easy to contact and communicate with. Then Luke, the engineer came to us today as we had no hot water coming through the taps. Luke very quickly and efficiently identified the problem and rectified it swiftly. He then did a full system check and explained to us in very simple language what the problem had been so that we fully understood. He was a pleasure to have around.
8 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Veronica,
Thank you for taking the time to leave us a review. We’re thrilled to hear about your experience with Luke and glad your system's issue has been fixed.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Mitsubishi Electric
Equipment Provided in a whole are of good quality and well produced:
- Heat Pumps
- Pre Plumbed Cylinders
LES Heating Admin Department are speedy with replies and ready to help where required. Usual dealings being with Ashley who for the years working with have no bad words.
Internally in regards to customer service is very poor.
It is difficult to have warranty claims raised, accepted and dealt with in a timely manner. Responses are far and few between taking no quicker than 48 hours with a disregard to severity, usually with multiple people getting involved who require information already pre-provided.
Onsite technical matters can be timely and sometimes unwilling to provide concrete answers for resolution to cover themselves for any future issues that may arise so they fall on the attending operative.
Logistics are a hit or a miss with instructions being followed correctly but would put this down more so on the courier but believe something internally should be changed.
For being an accredited installer the support provided feels lax and what I would expect to experience if I were a Joe Blob customer and hard to find a person of representative to cover any internal issues properly instead of being passed around
8 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Good afternoon @ Heatcare Oil &Gas Ltd,
We appreciate your detailed feedback. It is encouraging to hear about the quality of our equipment and the positive experience with our administrative team. We are concerned to learn about the difficulties you've encountered with warranty claims, internal customer service, technical support, and logistics. We are actively reviewing these areas to improve our processes and ensure a more consistent and supportive experience for our accredited installers.
We will be in touch with you directly to discuss this further,
Kind regards
Mitsubishi Customer Support
Fantastic customer service from…
Fantastic customer service from Mitsubishi. Robert was very knowledgeable and provided excellent advice about my heatpump. Highly recommended.
6 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Richard,
Thank you for sharing your experience with Robert. We’re delighted to hear that his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Fantastic service from Ashley & the team
Fantastic service from Ashley and the team. They provide timely updates, they're a great source of knowledge and happy to help in any way they can.
6 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Alex,
Thank you for your great review. We’re really pleased to hear you’ve had such a positive experience with Ashley and the team. Your feedback is much appreciated.
Kind regards,
Mitsubishi Electric
Your engineer (Like) was enthusisstic
Your engineer (Like) was enthusisstic, efficient and extremely helpful in providing us with a status of our system, how it was setup and importantly how best to set the system up to maximise its efficiency.
7 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Mr Campbell,
We really appreciate you taking the time to tell us about your interaction with Luke. It’s fantastic to know that his service made a positive impression.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Awesome: competent and professional
Phil knows the his stuff and has a fantastic, customer-focussed attitude, tweaking some settings to improve the efficiency of our heat pump system and also making some recommendations for further improvement.
Phil is also able to translate the technical into language a layman can understand, so you can understand the what and the why and make informed decisions.
Great product, great staff: what's not to like?
7 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi David,
We appreciate you sharing your experience with Phil. It’s fantastic to know his assistance made things smooth for you.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
You are lucky if you receive any…
You are lucky if you receive any communications with the Customer Service team. Simple basics of replying to emails or arranging engineer visits seem to fall on deaf ears. I have the Ecodan Diamond Cover which is a very expensive bill each year. The least you'd expect is some communications about your account status.
Update (5th June)- still no communication. No form received.
4 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Good morning @David3, apologies for the lack of communication regarding your 3 Diamond Cover. We know how important it is to receive timely responses and are taking steps to improve our customer service and engineer visit arrangements. We have sent a request for information over, could you please fill this out so that our Customer Resolutions team may be in contact for a hopeful resolution.
Kind regards
Mitsubishi Electric Customer Support
I wrote a 1* review entitled "SHOCKING…
I wrote a 1* review entitled "SHOCKING CUSTOMER SERVICE" on 26 March 2026, and got a response asking for more details which I submitted, albeit I have received no further contact from Mitsubishi AND my review appears to be missing when one clicks on the 1* reviews - am I missing something?
26 March 2026
Unprompted review
Reply from Mitsubishi Electric UK
Good morning @MartinPollard3, We are sorry to hear about the lack of follow-up, please trust that we will escalate this with our Customer Resolutions Team. In terms of your review, it is very much still live on our page.
We look forward to resolving your original complaint with ourselves promptly.
Kind regards
Mitsubishi Customer Support
Robert is very professional and…
Robert is very professional and efficient. Just gets on with the job no fuss or chatter job done on time and moves on! Exactly what busy people need. Well done Robert and well done Mitsubishi.
5 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Kathleen,
Thank you for sharing your experience with Robert. We’re delighted to hear his support met your expectations and that you’re pleased with the level of care provided.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
Great Service
Robert is always friendly, always helpful and i learn a lot about my heating system. Many thanks, Derek.
1 May 2026
Unprompted review
Reply from Mitsubishi Electric UK
Hi Deek,
Thank you for taking the time to leave us a review. It's great to hear about your experience with Robert.
If you have any questions about how to make the most of your Ecodan system, please visit the Ecodan Home Portal. There you'll find FAQs, how-to-videos and home help guides all in one place: https://les.mitsubishielectric.co.uk/homeowners/homeowner-welcome-pack
Kind regards,
Mitsubishi Electric
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